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Operations Summit

April 14-16, 2015 | Louisville, KY
Louisville Marriott Downtown Hotel

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What is Operations Summit

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The 2015 Operations Summit is a multi-track event specifically tackling operations and fulfillment challenges for direct-to-customer operations. We delve into the strategies and tactics you need to succeed in today's environment.

Your Questions Answered

Join us in April in Louisville to hear expert answers to some of the key challenges facing merchants today, including how to increase customer satisfaction, cut costs and increase productivity.

What to Expect

Check out the sights and sounds of the 2014 Operations Summit!


Now in its 4th year, the Operations Summit is the exclusive event for direct-to-customer operations & fulfillment management. At the event you will dive into the strategies and tactics you need to succeed in today’s environment. From increasing customer satisfaction to boosting productivity to cutting costs, Multichannel Mercchant’s Operations Summit is your top resource for DTC operations and fulfillment insights and trends.

Platinum Sponsors

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New! 2 Awards for DTC Super-Heroes & Merchants!

We are featuring two awards, one recognizing the Best Places to Work and one for Excellence in Customer Experience. Specifically for direct-to-customer operations, the Operations & Fulfillment Awards honor the power of operations as the key driver in today’s growing ecommerce marketplace. Want to enter? The 2015 Operations & Fulfillment Awards Call for Entries will open shortly. Winners will be announced live at the Operations Summit.

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