FIFTH ANNUAL OPERATIONS SUMMIT | April 12 - 14 | Duke Energy Convention Center | Cincinnati, OH

Operations Sumit 2016

Exclusively About Direct-to-Customer and Omnichannel Operations

Dive into the innovations, strategies and tactics you’ll need to succeed in today’s ecommerce environment. From increasing customer satisfaction to boosting productivity and cutting costs you’ll leave with answers to your top questions.
Build your professional network

Who you know can make all the difference in the world. Operations Summit gives you plenty of ways to connect and build your network.

Elevate Your Customer Experience

Take your customer experience to the next level – learn from award winners and speakers from QVC, BirchBox, Gander Mountain and more.


Get your questions answered personally on an Operations Summit tour. A total of 8 tours available!

See complete lineup here

Headline Sponsor


Platinum Sponsors


Program Tracks

We’ve created specific topical tracks for Operations Summit 2016 to help guide you through the many sessions and topics we’ll be presenting throughout the conference.