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Here are a few of the frequently asked questions about the Operations Summit. If your question is not answered below, please contact  Maureen Van Kuren, Registration Manager, or 203-899-8487 regarding registration. For general questions, please contact: Kevin Sghia, Group Marketing Director at or 203-899-8453.

What is this event?

Ecommerce sales are shattering expectations while customer expectations for great experiences are growing – and simultaneously we have to cut costs.- We’ve developed the Operations Summit 2015 as the only event that provides you strategies and tactics into every area of DTC and Omnichannel Operations & Fulfillment. Over 2.5 days we’ll provide you content on key trends, how-to and lessons learned in technology, warehousing, contact center, order management, pick, pack, packaging, shipping, returns/reverse logistics, inventory management, supply chain, global and more!

 How does it work?

You can join us for either the Full Conference (including half-day pre-conference with four intensive workshops to choose from and lunch) or the Main Conference.

There are 40+ sessions during the two full day conference, as well as four in-depth workshops during the pre-conference. The pre-conference workshops provide you a comprehensive, actionable guide to specific topics in operations and fulfillment management.

Who should attend?

The Operations Summit provides you insight into every area of DTC and omnichannel operations and fulfillment; if you have responsibilities in any of these areas, attending the Operations Summit is a must for your professional knowledge and development:

  • Warehousing
  • Order Management
  • Pick, Pack & Ship
  • Ship-to-store, ship-from-store, drop shipping
  • Returns/Reverse Logistics
  • Shipping, Distribution & Delivery
  • Technology, Automation & Systems Integration
  • Transportation
  • Customer Experience/Service, Call & Contact Center Management
  • HR, Workforce Management and Organizational Structure
  • Payment Processing & Fraud Prevention


Why you should attend?

Looking for one good reason to join us in April? Here’s three:

Exclusivity: This is the only event exclusively built for anyone in in – DTC and Omnichannel Operations & Fulfillment.

Networking: Operations Summit 2015 is your once-a-year opportunity to meet industry leaders and meet up with your peers. No other event brings the entire DTC and omnichannel operations & fulfillment community together.

Learn from leading brands: Top brands will share their on how they are managing the with pressure on operations to reduce costs, increase satisfaction and improve speed and productivity. Learn the strategies and tactics being incorporated to successfully navigate the demands from customers to ship to and from store, free and same-day shipping, etc.


How much does it cost?

The cost of the conference varies based on when you sign up, if you sign up for the Full Conference or Main Conference only and if you area Merchant or non-merchant (vendor, consultant, etc.):

Pricing for Merchants


Register By


Main Conference

Full Conference

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Early Bird





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Non-Merchant Pricing


Register By


Main Conference

Full Conference

Best Price





Early Bird





Last Chance









Sign up early for the best rate available!!

 Are there group discounts?

Yes. Discounts are given when registering a group of 3 or more. Please contact Maureen Van Kuren, Registration Manager, or 203-899-8487 for questions.

  • 3 attendees from the same company get a 10% discount each
  • 4 attendees from the same company get a 15% discount each
  • 5-7 attendees from the same company get a 20% discount each
  • 8 or more attendees from the same company: contact us for rates

What meals are included with my registration? 

Continental breakfast and lunch is included each day. If you attend any of the early tours, a boxed breakfast will be provided.

What are the tours and when do they take place?

Our immensely popular pre-arranged tours are made with several facilities, giving you the opportunity to see firsthand, learn from industry leaders and get your questions answered personally. The tour sessions sell out very quickly, and space is limited, so you want to move fast if you see a tour to your likings.

Deails on the 2015 tour schedule will be announced shortly.

How do I register for the tours?

Once announced, you can register for a tour during the conference registration process. If you have a specific tour in mind that you want to attend, we encourage you to do so early as tours are limited in attendance and sell out on a first to register basis.  Only one tour will be offered per attendee.

There is a small additional fee of $30 for each tour, which covers the tour and transportation to and from the hotel. Tour hosts reserve the right to approve registrants. Other tour limitations may apply.

Are there any networking functions during the evenings?

Yes – you have a great opportunity to network with your peers at the our on-site parties. Details are being finalized and will be posted shortly.

What is the dress code?

Business casual. Sometimes meeting rooms can get cold so please bring a light sweater or jacket.

What is your refund/cancellation policy?

Refunds are available in full until December 31, 2014. After December 31, any cancellation requests received in writing will be granted, less a $200 administration fee until April 3. No cancellations will be available after April 3, 2015.

Is my ticket transferable?

Yes, you may transfer your ticket to anyone else in your organization at any time. Please email Maureen Van Kuren, for more information.

How can I be a sponsor?

For sponsorship questions, please contact Ellen Shannon, Chief Content Director & Publisher at or 919-294-4591.

I still have questions and none of these FAQ’s help…

For registration questions please contact: Maureen Van Kuren, Registration Manager, or 203-899-8487.

For general questions, please contact: Kevin Sghia, Group Marketing Director at or 203-899-8453.

New! Recognition for Omnichannel Super-Heroes!

In 2015, we are featuring the new Excellence in Customer Experience Award at the Operations Summit. Specifically for omnichannel operations, this award honors the power of operations as the key driver in today’s growing ecommerce marketplace. Winners will be announced at our Awards Luncheon on April 16 as part of the Operations Summit.

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