ATTENDEE FAQ’s

What is this event?

How does it work?

Who should attend?

Why you should attend?

How much does it cost?

What is sign up date for best price?

Are there group discounts?

What meals are included with my registration?

What are the tours and when do they take place?

How do I register for the tours?

Are there any networking functions during the evenings?

What is the dress code?

What is your refund/cancellation policy?

Is my ticket transferrable?

How can I be a sponsor?

How can I speak at Operations Summit?

I still have questions and none of these FAQ’s help…


What is this event?

Join Us For The ONLY Conference Exclusively About Ecommerce & Catalog Operations & Fulfillment

Direct-to-customer merchandise sales are skyrocketing. Whether you sell to consumers or businesses, your direct-to-customer sales will be a crucial part of future growth and strategy.

Attend the only conference exclusively about every area of DTC Operations & Fulfillment!

 

How does it work?

You can register to either the Full Conference (including half-day pre-conference with 3 intensive workshops and lunch) or the Main Conference.

There are 40+ sessions during the 2 full day conference, plus 3 in-depth workshops during the pre-conference. The pre-conference workshops take an A-Z approach on specific subjects. After attending a pre-conference program, you’ll be ready to go back to your organization and take action.

Who should attend?

Operations Summit covers every area of DTC Operations and Fulfillment, and our full-packed agenda has something for you who work in the following areas:

  • Warehouse
  • Order Management
  • Picking, Packing & Packaging
  • Reverse Logistics
  • Inventory Management
  • Shipping, Distribution & Delivery
  • Technology, IT & Systems Integration
  • Transportation
  • Customer Service, Call & Contact Center
  • HR/Workforce Management
  • Payment Processing & Fraud Prevention

See the titles and companies who attended last year here.

Why you should attend?

Here’s why:

  • Exclusivity: This event is exclusive to You who work in the DTC Operations & Fulfillment industry.
  • One time a year opportunity to meet industry leaders and your peers: There’s no other event bringing the entire DTC ops & fulfillment community together.
  • Learn from leading brands: OPS, One King’s Lane, LaCrosse, and many others will share their on how they are coping with pressure on operations to reduce costs, increase satisfaction and improve productivity in Omnichannel fulfillment with demands from customers to ship to store, free shipping, etc.
  • Unique Tours: Get inside the most advanced and automated facilities in the industry and get your questions answered first hand.

How much does it cost?

The cost of the conference varies based on when you sign up and if you sign up for the Full Conference or Main Conference only:

 

Register By

Save

Main Conference

Full Conference

Best Price

12/31/2013

$350

$745

$940

Best Price in 2014

2/14/2014

$300

$795

$990

Early Rate

3/7/2014

$250

$845

$1,040

Last Chance

4/1/2014

$100

$945

$1,140

Onsite

4/22/2014

$1,095

$1,240

What is sign up date for best price?

Register by February 14, 2014 for the best price in 2014 – you’ll not only save $300, but you will also get also get our Special Ops T-shirt – definitely a keeper !

Are there group discounts?

Yes. Discounts are given when registering a group of 3 or more. Please contact Maureen Van Kuren, Registration Manager, MVankuren@accessintel.com or 203-899-8487 for questions.

  • 3 attendees from the same company get a 10% discount each
  • 4 attendees from the same company get a 15% discount each
  • 5-6 attendees from the same company get a 20% discount each
  • 7 or more attendees from the same company get a 25% discount each

What meals are included with my registration? 

Continental breakfast and lunch is included each day. If you attend any of the early tours, a boxed breakfast will be provided.

What are the tours and when do they take place?

We have pre-arranged tours with several facilities, giving you the opportunity to see firsthand, learn from industry leaders and get your questions answered personally. The tour sessions sell out very quickly, and space is limited, so you want to move fast if you see a tour to your likings.

The tour schedule and details are listed here.

How do I register for the tours?

You can register for a tour during the conference registration process. If you have a specific tour in mind that you want to attend, we encourage you to do so early as tours are limited in attendance and sell out on a first to register basis.  Only one tour will be offered per attendee.

There is a small additional fee of $30 for each tour, which covers the tour and transportation to and from the hotel. Tour hosts reserve the right to approve registrants. Other tour limitations may apply.

Are there any networking functions during the evenings?

Yes – you have a great opportunity to network with your peers at the Welcome Party on Tuesday night and Networking Dinner on Wednesday night.

The Welcome Party is free of charge and you can let us know at the time of registration if you’ll be able to make it. You can also get more information about the Welcome Party here.

The networking dinner requires sign up and you can do this at the time of registration. Please note that there will be an additional fee to attend the dinner. This will include food, soft drinks, tax, tips and transportation if necessary. Learn more information about the dinner location, date and time here.

What is the dress code?

Business casual. Sometimes meeting rooms can get cold so please bring a light sweater or jacket.

What is your refund/cancellation policy?

Refunds are available in full until December 31, 2013. After December 31, any cancellation requests received in writing will be granted, less a $200 administration fee until April 12. No cancellations will be available after April 12, 2014.

Is my ticket transferrable?

Yes, you may transfer your ticket to anyone else in your organization at any time. Please email Maureen Van Kuren, MVankuren@accessintel.com for more information.

How can I be a sponsor?

For sponsorship questions, please contact Ellen Shannon, Chief Content Director & Publisher at Eshannon@accessintel.com or 919-294-4591.

How can I speak at Operations Summit?

For speaker opportunities, please click here to submit a speaker proposal. For any questions, please contact Susanne Sicilian, Director, Online & Event Education at ssicilian@accessintel.com or 203-899-8457.

I still have questions and none of these FAQ’s help…

For registration questions please contact: Maureen Van Kuren, Registration Manager, MVankuren@accessintel.com or 203-899-8487.

For general questions, please contact: Kevin Sghia, Group Marketing Director at Ksghia@accessintel.com or 203-899-8453.