FAQs & PRICING

Here are a few of the Operations Summit FAQs and pricing for attendees. If your question is not answered below, please contact us at 800-777-5006 or 301-354-2101 | email clientservices@accessintel.com

How much does Operations Summit cost?

What is the Operations Summit?

What are my options for attending?

Who should attend?

What are the benefits of attending?

Are there group/team discounts?

What meals are included with my registration?

What are the Tours and when do they take place?

How do I register for a Tour?

What are the Excellence in Customer Experience Awards?

Are there any networking functions during the evenings?

What is the dress code?

What is the refund/cancellation policy?

Is my registration transferrable?

How can I be a sponsor?


How much does Operations Summit cost?

The cost of the conference varies based on when you register, if you sign up for the Full Conference or Main Conference only and if you are a Merchant or non-merchant (vendor, consultant, etc.):

Pricing for Merchants:

  Register By Main Conference Full Conference
Best Price 12/2/2016 $795 $995
Year End 12/30/2016 $845 $1,045
Early Bird 1/13/2017 $895 $1,095
Last Chance 2/24/2017 $995 $1,195
Onsite 3/26/2017 $1,095 $1,295

Non-Merchant Pricing:

  Register By Main Conference Full Conference
Best Price 12/2/2016 $1,395 $1,595
Year End 12/30/2016 $1,470 $1,670
Early Bird 1/13/2017 $1,545 $1,745
Last Chance 2/24/2017 $1,795 $1,895
Onsite 3/27/2017 $1,895 $1,995

Sign up now for the best rate available!!


What is the Operations Summit?

The Operations Summit 2017 is the only event devoted exclusively to direct-to-customer and omnichannel operations & fulfillment. Over 2.5 days you’ll have access to unique content on key trends, how-to and lessons learned in warehousing, contact/call center, order management, pick, pack, packaging, shipping, returns/reverse logistics, inventory management, supply chain, global ecommerce, staffing, technology and more!


What are my options for attending?

You have the option of either attending the Full Conference (which includes a half-day pre-conference with one of four intensive workshops to choose from) or the Main Conference.

The Full Conference includes the pre-conference workshops, where you’ll get comprehensive training on specific topics in operations and fulfillment management. The Main Conference includes 40+ sessions in six tracks to give you a complete complement of operations knowledge and experience. Both options include attendance to the Welcome Party, all receptions, exhibit hall, roundtables and attendance to the Excellence in Customer Experience Awards luncheon ceremony on March 28. Tours and the networking dinner may be added at an additional cost.


Who should attend?

If you have responsibilities in any of the areas below, attending the Operations Summit is a must for your professional knowledge and development:

  • Warehousing
  • Order Management
  • Pick, Pack & Ship
  • Ship-to-store, ship-from-store, drop shipping
  • Returns/Reverse Logistics
  • Shipping, Distribution & Delivery
  • Technology, Automation & Systems Integration
  • Transportation
  • Global Ecommerce Operations
  • Customer Experience/Service, Call & Contact Center Management
  • HR, Workforce Management and Organizational Structure
  • Payment Processing & Fraud Prevention

What are the benefits of attending?

Exclusivity: This is the only event exclusively built for anyone involved in DTC and omnichannel operations & fulfillment. You will walk away with actionable information you can use right away to help improve your operations efficiency, cut costs and boost customer satisfaction.

Networking: Operations Summit 2017 is your once-a-year opportunity to meet industry leaders and meet up with your peers. No other event brings the entire DTC and omnichannel operations & fulfillment community together. This year, you will have expanded networking opportunities and be able to take advantage of the Operations Summit Connect show app, allowing you to see who is attending.

Learn from leading brands: Industry leaders from top brands will share how they are managing to reduce costs, increase satisfaction and improve speed and productivity in their organization. You will hear the innovative strategies and initiatives being incorporated to successfully navigate the demands from customers to ship to and from store, free and same-day shipping, etc.


Are there group/team discounts?

Yes. Discounts are given when you attend with a group of 3 or more colleagues from your organization. Please contact our Client Services Team at clientservices@accessintel.com or 800-899-8435 with additional questions or to learn how to register a group.

  • 3 attendees from the same company get a 10% discount each
  • 4-5 attendees from the same company get a 15% discount each
  • 6-7 attendees from the same company get a 20% discount each
  • 8 or more attendees from the same company: contact us for rates

What meals are included with my registration?

Continental breakfast and lunch is included each day. The Awards Ceremony lunch (March 28) is also included. In addition, if you attend any of the early tours, a boxed breakfast will be provided.

 


What are the Tours and when do they take place?

Immensely popular, pre-arranged tours are small group tours of several facilities in the Pittsburgh area, organized to give you the opportunity to see them in action, learn from industry leaders and get your questions answered personally. With limited capacity, the Tours always sell out very quickly, so we suggest you move fast to guarantee attending a tour of your liking.


How do I register for a Tour?

You can register for a tour during the conference registration process. If you have a specific tour in mind that you want to attend, we encourage you to do so early: tours are limited in attendance and sell out on a first-to-register basis.

If you have already registered and would like to add a tour to your Operations Summit experience, you can modify your registration using your registation id.

Tour hosts reserve the right to approve registrants. Other tour limitations may apply.


What are the Excellence in Customer Experience Awards?

Now in their 3rd year, the Excellence in Customer Experience awards demonstrate how operations is a key driver in today’s growing ecommerce marketplace and to honor operations and fulfillment innovation.

The awards ceremony takes place March 28 during the Operations Summit and attendance is included with your registration. Come and celebrate the ecommerce merchants who have been the best in innovation and managing their contact centers, returns, orders, shipments, packaging and customer service.


Are there any networking functions during the evenings?

Yes – you have a great opportunity to network with your peers at Welcome Party on March 27, our Group Networking Event and Exhibit Hall Reception on March 28, and at the multiple roundtables and breaks available to you throughout Operations Summit.


What is the dress code?

Business casual. Sometimes meeting rooms can get cold so please bring a light sweater or jacket.


What is your refund/cancellation policy?

Refunds were available in full until December 31, 2016. After December 31, any cancellation requests received in writing will be granted, less a $200 administration fee until March 15. No cancellations will be available after March 15, 2017.


Is my registration transferable?

Yes, you may arrange transfer your registration to anyone else in your organization at any time. Please email Cory Smith, Csmith@accessintel.com for more information.


How can I be a sponsor?

There are sponsorship opportunities around the Summit and the Awards Ceremony. For questions regarding either of these, please contact Cory Smith, Show Director at csmith@accessintel.com or 404-661-0441.

I still have questions and none of these FAQ’s help.

For registration questions please contact: Cory Smith, Show Director, Csmith@accessintel.com or 404-661-0441.

For general questions, please contact our Client Services Team at clientservices@accessintel.com or 800-899-8435.