Attendee FAQs

Here are a few of the Operations Summit FAQs. If your question is not answered below, please contact Maureen Van Kuren, Registration Manager, or 203-899-8487 regarding registration. For general questions, please contact: John Gibb, Marketing Director at or 203-899-8435.

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What is the Operations Summit?

The Operations Summit 2016 is the only event where you get strategies and tactics into every area of direct-to-customer and omnichannel operations & fulfillment. Over 2.5 days you’ll have access to unique content on key trends, how-to and lessons learned in warehousing, contact/call center, order management, pick, pack, packaging, shipping, returns/reverse logistics, inventory management, supply chain, global ecommerce, technology and more!

 How does it work?

You have the option of either attending the Full Conference (which includes a half-day pre-conference with one of four intensive workshops to choose from) or the Main Conference.

The Full Conference includes the pre-conference workshops, where you’ll get comprehensive, actionable guide to specific topics in operations and fulfillment management. The Main Conference includes 40+ sessions in five tracks to give you a complete complement of operations knowledge and experience. Both options include attendance to the Excellence in Customer Experience Awards luncheon ceremony on April 14.

Who should attend?

If you have responsibilities in any of the areas below, attending the Operations Summit is a must for your professional knowledge and development:

  • Warehousing
  • Order Management
  • Pick, Pack & Ship
  • Ship-to-store, ship-from-store, drop shipping
  • Returns/Reverse Logistics
  • Shipping, Distribution & Delivery
  • Technology, Automation & Systems Integration
  • Transportation
  • Global Ecommerce Operations
  • Customer Experience/Service, Call & Contact Center Management
  • HR, Workforce Management and Organizational Structure
  • Payment Processing & Fraud Prevention

Why should I attend?

Exclusivity: This is the only event exclusively built for anyone involved in DTC and Omnichannel Operations & Fulfillment.

Networking: Operations Summit 2016 is your once-a-year opportunity to meet industry leaders and meet up with your peers. No other event brings the entire DTC and omnichannel operations & fulfillment community together.

Learn from leading brands: Industry leaders from top brands will share how they are managing to reduce costs, increase satisfaction and improve speed and productivity in their organization. You will hear the strategies and initiatives being incorporated to successfully navigate the demands from customers to ship to and from store, free and same-day shipping, etc.

 How much does it cost?

The cost of the conference varies based on when you register, if you sign up for the Full Conference or Main Conference only and if you are a Merchant or non-merchant (vendor, consultant, etc.):

Pricing for Merchants

  Register By Save Main Conference Full Conference
Best Price 12/31/2015 $250 $795 $1,020
Special Savings 3/11/2016 $150 $895 $1,120
Last Chance 4/1/2016 $100 $945 $1,170
Onsite 4/14/2016 $1,045 $1,270

Non-Merchant Pricing

  Register By Save Main Conference Full Conference
Best Price 12/31/2015 $250 $1,245 $1,470
Special Savings 3/11/16 $150 $1,345 $1,570
Last Chance 4/1/2016 $100 $1,395 $1,620
Onsite 4/14/2016 $1,495 $1,720

Sign up now for the best rate available!!

Are there group discounts?

Yes. Discounts are given when you attend with a group of 3 or more colleagues from your organization. Please contact Maureen Van Kuren, Registration Manager, or 203-899-8487 with questions or to learn how to register a group.

  • 3 attendees from the same company get a 10% discount each
  • 4 attendees from the same company get a 15% discount each
  • 5-7 attendees from the same company get a 20% discount each
  • 8 or more attendees from the same company: contact us for rates

What meals are included with my registration?

Continental breakfast and lunch is included each day. The Awards Ceremony lunch (April 14) is also included. In addition, If you attend any of the early tours, a boxed breakfast will be provided.

What are the Tours and when do they take place?

Immensely popular, pre-arranged tours are small group tours of several facilities in the Cincinnati area, organized to give you the opportunity to see them in action firsthand, learn from industry leaders and get your questions answered personally. With limited capacity, the Tours always sell out very quickly, so we suggest you move fast to guarantee attending a tour of your liking.

Details on the 2016 tours are available here.

How do I register for a Tour?

You can register for a tour during the conference registration process. If you have a specific tour in mind that you want to attend, we encourage you to do so early: tours are limited in attendance and sell out on a first-to-register basis. Only two tours will be offered per attendee.

There is a small additional fee of $35 for each tour, which covers the tour and transportation to and from the hotel. Tour hosts reserve the right to approve registrants. Other tour limitations may apply.

Are there any networking functions during the evenings?

Yes – you have a great opportunity to network with your peers at Welcome Party on April 12, our Group Networking Dinner and Exhibit Hall Reception on April 13, and at our roundtables and breaks.

What is the dress code?

Business casual. Sometimes meeting rooms can get cold so please bring a light sweater or jacket.

What is your refund/cancellation policy?

Refunds were available in full until December 31, 2015. After December 31, any cancellation requests received in writing will be granted, less a $200 administration fee until April 1. No cancellations will be available after April 1, 2016.

Is my registration transferable?

Yes, you may arrange transfer your registration to anyone else in your organization at any time. Please email Maureen Van Kuren, for more information.

How can I be a sponsor?

There are sponsorship opportunities around the Summit and the Awards Ceremony. For questions regarding either of these, please contact Ellen Shannon, Chief Content Director & Publisher at or 919-923-6003.

I still have questions and none of these FAQ’s help.

For registration questions please contact: Maureen Van Kuren, Registration Manager, or 203-899-8487.

For general questions, please contact: Kevin Sghia, Group Marketing Director at or 203-899-8453.