Rocket Fuel

Full Agenda

This full Operations Summit agenda details all the sessions you can join April 14-16 in Louisville.  There’s plenty more to come - so keep checking back for the latest updates!
Dates and times are will be published for these sessions in January; in the meantime you can conveniently search our Full Agenda of topics and sessions either:
  • View by Track: See which sessions by each themed track
  • Search by Keyword: See which sessions tackle topics based on words or phrases

On April 14, we are also offering four intensive pre-conference workshops  - you can view full details on these sessions here.

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Start Time End Time Information
Keynote Power Panel
Click here for details.

Moderator:
Bill Kuipers, Partner, Spaide, Kuipers and Company
Panelists:
Rick Duley, Director of Network Fulfillment, Belk
 
Cindy Turcot, COO, Gardener's Supply Co.
 
James Reid, Vice President of Distribution, QVC
 
Chris Halkyard, Chief Supply Chain Officer, GM of Distribution Services, Gilt
 
David Kravetz, Catalog & Web Team Leader / Co-Founder, Fairytale Brownies

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Going Social (and Digital): Owning It in the Contact Center
Click here for details.

Moderator:
David Tull, Customer Experience Manager, JackThreads
Speaker:
Michael Moseman, Director, Customer Contact Center, Brooks Brothers

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Case study: How Going the Extra Mile in Services Pays Dividends in Sales and Loyalty
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Speaker:
Jeff Perry, Director of fulfillment, Musician's Friend, Guitar Center Inc.

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Stepping Up Your Customer Self-Service Game
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Moderator:
David McInnis, Vice President, Customer Relations, OSP Group

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Wowing Them: Leveraging Ratings, Reviews and Surveys to Improve the Customer Experience

Speakers:
Debra Ellis, Founder, Wilson & Ellis Consulting
 
Susan Drummer, Director of Client Services, American Mint

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The Balancing Act: Hiring and Retaining Great CSRs in a Shifting Labor Market
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Moderator:
Karen Stokdyk, Director, Customer Contact Center, Gardener's Supply Co.
Speaker:
Susan Drummer, Director of Client Services, American Mint

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Maintaining Customer Service Standards and Operational Efficiency Across the Enterprise
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Moderator:
Michael Moseman, Director, Customer Contact Center, Brooks Brothers

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Executive Session: Senior Operations Executives
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Leader:
Curt Barry, President, F. Curtis Barry & Company

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Executive Session: Technology and Integration in Mid-to-Large Businesses
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Moderator:
Doug Brochu, CEO, Bridge Solutions Group
Panelists:
Scott Cohn, VP, ecommerce, Chinese Laundry
 
Ranga Bodla, Senior Director of Industry Marketing, NetSuite
 
Mike Kotecki, Senior Vice President, Dematic

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OK, So You're NOT Amazon - Now What? How to Meet Rising Customer Demands Without Losing Your Shirt
Click here for details.

Moderator:
Ryan Culver, Director, Domestic Logistics, OSP Group
Panelist:
Cliff Rucker, Vice-President of Sales, United States Postal Service

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Executive Session: Best Practices in Seasonal Peak Planning and Execution
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Speaker:
Kim Silva, Operations Team Leader, Fairytale Brownies
Panelists:
Deanna Kaufman, Manager, solutions, Federal Express
 
Kevin Thompson, Distribution Systems Manager, Cabela's

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Executive Session: Hiring and Retention Best Practices, From the DC Floor to the Office
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The State of Operations 2015
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Moderator:
Mike O'Brien, Senior Editor, Multichannel Merchant
Panelists:
Catherine Bickel, Director of Operations, eBags
 
Matt Glauber, President & COO, BuyAutoParts.com

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The ABCs of Opening a New DC
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Moderator:
Mark Desrosiers, Director, Distribution, S&S Worldwide, Inc.
Panelists:
Jerry Bellante, Director, Operations, Duluth Trading Co.
 
Kunal Thakkar, Vice President, Operations, Newegg.com

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The Great Picture Show: Real World Examples of What Works in the Distribution Center
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Speaker:
Bill Kuipers, Partner, Spaide, Kuipers and Company

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Applying Automation and Technology to Increase Fulfillment Efficiency and Throughput
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Leader:
Curt Barry, President, F. Curtis Barry & Company

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Case Study: Going DIY in the DC - When a Homegrown System Makes Sense and How to Make It Happen
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Moderator:
David Riccardi, Quality Manager, S&S Worldwide, Inc.
Speaker:
Mark Desrosiers, Director, Distribution, S&S Worldwide, Inc.

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Packaging Innovation: How to Address Sustainability, Limit Damage and Streamline Processes
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Speakers:
Lance Casler, Sr. Mgr Global Transportation and America's Logistics, Avaya
 
Ken Chrisman, President, Product Care, Sealed Air

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Packaging Options to Reduce Your DIM Impact and Freight Costs
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Moderator:
Ken Myers, Director, Packaging & Automation, Tension Packaging & Automation

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After the LMS Implementation, Now What? Best Practices for Achieving Ongoing Benefits
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Speakers:
Patrick Ringston, VP of Operations, Gilt
 
Russ Covington, Practice Leader, Johnson Stephens Consulting

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Omnichannel Done Right: How Macy's is Transforming Modern Retail
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Speaker:
Kevin Gardiner, Director, Store Operations and Strategy, Macy's

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Achieving Omnichannel Visibility in the Supply Chain
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Moderator:
Bala Ganesh, Director, Marketing, United Parcel Service

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Making Complex Omnichannel Order Management Work
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Speaker:
Rick Duley, Director of Network Fulfillment, Belk

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Implementing and Managing Ecommerce Supply Chains During Hyper Growth
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Speakers:
Steve Johnson, Principal, Johnson Stephens Consulting
 
Chris Halkyard, Chief Supply Chain Officer, GM of Distribution Services, Gilt

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Making Just-in-Time inventory happen: drop shipping, virtual inventory and other tactics

Panelist:
Doug Smith, Vice President, Direct-to-Consumer Operations, Shepler's Western Store

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How to Select Technology That Best Fits Your Direct-to-Customer Business
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Leader:
Curt Barry, President, F. Curtis Barry & Company

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I Want It Now - Or Do I? Gauging Demand for Same-Day/Next Day and Balancing Cost and Service Level
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Moderator:
Deanna Kaufman, Manager, solutions, Federal Express
Panelists:
Troy Van Wormer, Vice President of Operations, iHerb
 
Doug Smith, Vice President, Direct-to-Consumer Operations, Shepler's Western Store

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The Top 5 Mistakes in Parcel Shipping That Are Killing Your Profits, and How to Overcome Them
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Speaker:
Rob Martinez, President & CEO, Shipware LLC

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The Rise of the Regional Carriers – What’s Driving It?
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Moderator:
Paul Steiner, Vice President, Strategic Analysis, Spend Management Experts
Panelist:
Mark Magill, VP of Business Development, OnTrac

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Shipping and Distribution Power Panel
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Speaker:
Michael Lambert, VP, strategic solutions, Green Mountain Consulting
Panelists:
Ashley W. Boggs, Sr. Marketing Manager, United Parcel Service
 
Rodney Small, National Sales Manager, STAMPS.COM

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How to Marry Your Distribution Needs With Your Carrier's Supply Chain Solutions
Click here for details.

Speaker:
Tim Sailor, Principal, Navigo Consulting Group

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Who Said "It is Better to Ship than Receive?" Or, Have You Optimized Your Inbound Logistics
Click here for details.

Moderator:
Joe Bobko, Founder, Managing Partner, The Bobko Consulting Group

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Advanced Parcel Negotiation Tips, Tricks & Tactics
Click here for details.

Speaker:
Rob Martinez, President & CEO, Shipware LLC

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New! Recognition for DTC Super-Heroes & Merchants!

In 2015, we are featuring the new Excellence in Customer Experience Award at the Operations Summit. Specifically for D2C operations, this award honors the power of operations as the key driver in today’s growing ecommerce marketplace. Want to enter? The Call for Entries will open shortly. Winners will be announced live at the Operations Summit.

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