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Operations Summit Overview

Join Us for the ONLY Conference Exclusively* About Direct-to-Customer Operations & Fulfillment

As ecommerce merchandise sales continue to grow, direct-to-customer (DTC) sales are shattering expectations – and advances in technology and channels continue to provide you with new and untapped opportunities to strategically grow and succeed in 2015 and beyond.

At the center of this, your operations and fulfillment initiatives are the key drivers to your DTC success. Ensuring your team, processes and infrastructure are aligned to meet and exceed today’s demanding customer expectations are a critical part of attaining your short-term goals and ensuring long-term profitability.

* When we say “Exclusively” we mean it. The Operations Summit 2015 is the one event built to address the specific operations and fulfillment challenges facing companies selling merchandise directly to consumers and businesses.

For more on the Operations Summit:

The MCM Operations Summit 2015 is the only event that explores every area of DTC Operations & Fulfillment, including:

  • Operations Management
  • Inventory Management
  • Warehousing
  • Order Management
  • Pick, Pack & Ship
  • Ship-to-store, Ship-from-store, Drop Shipping
  • Returns/Reverse Logistics
  • Shipping, Distribution & Delivery
  • Technology, Automation & Systems Integration
  • Transportation
  • Customer Experience/Service, Call & Contact Center Management
  • HR, Workforce Management and Organizational Structure
  • Payment Processing & Fraud Prevention

Here’s just a small sample of who joined us at the 2014 Operations Summit:

  • Vice President of Operations,
  • Director of Warehousing & Distribution,
  • Director of Operations, Aleva Stores
  • Director Purchasing & Warehousing, Aleva Stores
  • Director of Domestic Transportation, ANN INC.
  • Transportation Manager, E-Commerce, Ascena Retail Group
  • Director of Operations, Bare Necessities
  • C.O.O., BareBones WorkWear
  • Chief Operating Officer, Boxstar
  • VP CS Operations and Fulfillment, Bradford Hammacher
  • Director of Distribution, Buckle
  • Director of Merchandise Operations, Buckle
  • Director of Operations, Build-A-Bear Workshop
  • Web Store Manager, Build-A-Bear Workshop
  • Operations Manager, Cabela’s
  • CNO, Cane River Pecan Company
  • Director of Logistics, Carolina Biological Supply Company
  • Outbound Supervisor, Colony Brands
  • Supervisor -Replenishment, Colony Brands
  • Business Relationship Manager, Costco Wholesale
  • SVP Operations, DCL Corporation
  • Director of Distribution and Fulfillment, Deseret Book Company
  • EBusiness Customer Care and Operations Manager, Desigual
  • Director, Fulfillment and Vendor Operations, Direct Holdings
  • Vice President of Operations, Doctor’s Best
  • Director of Operations, Dolls Kill
  • Director of Operations, Donna Salyers’ Fabulous Furs
  • Vice President of Operations, Dream Products, Inc.
  • Warehouse Manager, Dreamway Trading LLC
  • Outbound Area Manager, DSW
  • Industrial Engineer, DSW Inc.
  • Distribution Supervisir, Duluth Trading Company
  • Logistics Manager, Dungarees
  • Supply Chain / Logistics Manager, Eastwood
  • Director of Operations,
  • Manager, Industrial Engineering, eBay Enterprise
  • E-Commerce Operations Analyst, Express, Inc.
  • IT Manager, GardensAlive
  • Six Sigma Black Belt, Genco
  • General Manager, Genesco
  • VP Operations, Genesco Licensed Brands
  • COO, GG Gourmet
  • CTO,
  • Director of Fulfillment, Guitar Center
  • Asst. Manager, Billing and Distribution, Highlights for Children
  • IFC Assistant Manager, Hot Topic
  • Director of Operations, House of Antique Hardware, Inc.
  • Fulfillment Supervisor, In The Swim Discount Pool Supplies
  • Vice President – Operations, In The Swim Discount Pool Supplies
  • Shipping Coordinator, Jammin’ Butter LLC
  • VP of Operations, Jazzercise, Inc.
  • Direct Ship Vendor Management Manager, Kohls Department Stores
  • Direct Ship-Onboarding Manager, Kohls Department Stores
  • Director of Operations, LaCrosse Footwear, Inc.
  • Warehouse Manager, Lehmans
  • Manager, North America Supply Chain Customer Operations, Lexmark
  • Operation and Purchasing Manager, Lobster Gram
  • Manager Inventory Control, Long Motor Corporation
  • Manager Distribution Center Operations, Mast Global Logistics (Victoria’s Secret Direct)
  • Operations Manager,
  • Vice President Ecommerce, Metro
  • Inventory Control Manager, Motor State Distributing
  • EVP Catalog/Ecommerce, National Geographic
  • Director of Shipping and Receiving, One Click Ventures
  • Sr. Mgr Operations and Engineering, Orchard Brands
  • VP Fulfillment, Orchard Brands
  • Manager, Customer Relations, OSP Group
  • Operations Supervisor, OSP Group
  • VP, Operations, OSP Group
  • Warehouse Operations Manager, Ozone Billiards
  • VP Operations, Parts Express
  • Operations Director, Pearson Education
  • VP of Distribution and Global Operations, Pearson Education
  • Director, Customer Service,
  • Operations Manager, Petra Industries, Inc.
  • VP of Distribution, Petra Industries, Inc.
  • Executive Vice President, Really Good Stuff, Inc.
  • VP of Operations, Remar Inc.
  • Director of Fulfillment, Revzilla Motorsports
  • Director of Operations/Purchasing, Seta Corporation
  • Senior Customer Care Team Leader, SmartPak Equine
  • Director of Inbound Customer Care, SmartPak Equine
  • Distribution Center Manager, Soft Surroundings
  • VP Operations, Soft Surroundings
  • VP of Fulfillment Operations, Spiraledge
  • Director of Operations, Spoonflower
  • Manager, eCommerce Site Operations, Staples
  • Logistics Manager, Stark Bros Nurseries & Orchards Co.
  • Director of Fulfillment, Stroll
  • Merchandise Manager, SureGrip Footwear
  • Warehouse Manager, SureShip
  • Director of Operations, SureShip
  • Director of Operations, The Vermont Country Store
  • VP Information Systems, Touch of Class
  • Warehouse Team Lead, UncommonGoods
  • Operations Manager, VF Outdoor, Inc.
  • Director of Distribution Operations, Williamson-Dickie Mfg. Co.
  • VP Distribution, Williamson-Dickie Mfg. Co.
  • Sr. Director of Global Fulfillment and International Operations, Young Living
  • VP of Operations and Supply Chain, Young Living

Make your plans to join over 600 operations and fulfillment colleagues April 14-16 2015 in Louisville – register today 


New! Recognition for DTC Super-Heroes!

In 2015, we are featuring the new Excellence in Customer Experience Award at the Operations Summit. Specifically for DTC operations, this award honors the power of operations as the key driver in today’s growing ecommerce marketplace. Winners will be announced at our Awards Luncheon on April 16 as part of the Operations Summit.

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