Rocket Fuel

Operations Summit Overview

Join Us for the ONLY Conference Exclusively* About Direct-to-Customer Operations & Fulfillment

As ecommerce merchandise sales continue to grow, omnichannel and direct-to-customer (DTC) sales are shattering expectations – and advances in technology in these channels continue to provide you with new and untapped opportunities to strategically grow and succeed in 2015 and beyond.

At the center of this, your operations and fulfillment initiatives are the key drivers to your DTC success. Ensuring your team, processes and infrastructure are aligned to meet and exceed today’s demanding customer expectations are a critical part of attaining your short-term goals and ensuring long-term profitability.

* When we say “Exclusively” we mean it. The Operations Summit 2015 is the one event built to address the specific operations and fulfillment challenges facing companies selling merchandise directly to consumers and businesses.

For more on the Operations Summit:

The Operations Summit 2015 is the only event that explores every area of omnichannel and DTC Operations & Fulfillment, including:

  • Operations Management
  • Inventory Management
  • Warehousing
  • Order Management
  • Pick, Pack & Ship
  • Ship-to-store, Ship-from-store, Drop Shipping
  • Returns/Reverse Logistics
  • Shipping, Distribution & Delivery
  • Technology, Automation & Systems Integration
  • Transportation
  • Customer Experience/Service, Call & Contact Center Management
  • HR, Workforce Management and Organizational Structure
  • Payment Processing & Fraud Prevention

Here’s just a small sample of the over 700 attendees who will be joining us at the 2015 Operations Summit:

  • Operations Manager, A.M. Leonard
  • Operations Manager, Agora Financial
  • Director Purchasing & Warehousing, Aleva Stores
  • Chief Operating Officer, AlgaeCal
  • Sr. Manager of Customer Experience, American Eagle Outfitters
  • Warehouse Manager, American Mint
  • Customer Service Manager, AMID
  • Senior Manager Global Procurement – Supply Chain, ANN INC.
  • Vice President, Operations, AutoAnything
  • Supply Chain Logistics Manager, AutoZone
  • Principal, Biddy Murphy Irish Gifts
  • Sr. Vice President Operations, Big Rock Sports
  • Vice President CS Operations and Fulfillment, Bradford Hammacher
  • Director, National Operations, Brother International
  • Vice President of Supply Chain and Merchandise Operations, Buckle
  • Distribution Center Manager, Budk Worldwide
  • Vice President of Operations, Buyseasons
  • Sr. Omnichannel Manager, Cabela’s
  • Operations Manager, Checker Distributors
  • CTO, Clark Street Sports
  • Operations Supervisor, Colony Brands
  • Director BRM, Costco Wholesale
  • Operations Manager, CWI
  • Director, Product & Service Delivery, Dexter Solutions
  • Exec. Vice President, DirectAnswer
  • CFO/COO, Donna Salyers Fabulous Furs
  • Senior Customer Service Manager, Dream Products
  • Logistics Manager, Dungarees
  • Director, e-Commerce Operations, Express
  • Director of Operations, Gander Mountain
  • Distribution Center Director, Gardener’s Supply Company
  • Manager of Operations Administration, GardensAlive
  • Vice President Operations, Genesco Licensed Brands
  • Senior Director, Inventory & Quality Control, Gilt
  • Operations Manager, Ecommerce, Godiva Chocolatier
  • Senior Director Distribution, Great Health Works
  • Distribution Center Manager, Helm
  • Vice President Ecommerce Operations, Hobby Lobby
  • Vice President Operation, Hubert Co.
  • Director of Operations,
  • Vice President, Corporate Operations, J.W. Pepper
  • Vice President of IT, Jockey International
  • Manager – Omnichannel, Kohls Department Stores
  • Vice President Operations, Legendary Whitetails
  • Vice President Operations, Lehman’s
  • Director, Operations,
  • Director of Operations, Mast General Store
  • Director of Operations, Medals of America
  • Director Global Omnichannel Operations, Michael Kors
  • Senior Manager, Customer Service & Retail Operations, Naxos of America
  • Operations Manager, Noonday Collection
  • Chief Operating Officer, NPI
  • Fulfillment Supervisor, Nueske’s Applewood Smoked Meats
  • COO, One Click Ventures
  • Director Fulfillment, Onestop Internet
  • Sr. Manager Operations and Engineering, Orchard Brands
  • Vice President, Operations, OSP Group
  • Senior Vice President, Operations, PBD Worldwide
  • Vice President of Operations and Facilities, Plow & Hearth
  • Vice President, Operations, Potpourri Group
  • Vice President, Premier Performance Products
  • Global Fulfillment Manager, Procter and Gamble
  • General Manager, QVC
  • Warehouse Manager, Revival Animal Health
  • Operations Manager, Rocky Mountain ATV
  • Warehouse Production Manager, Shoe Metro
  • Fulfillment Manager, Slate Rock Safety
  • Warehouse Manager, SM Operators & CleanBoutique
  • Vice President Operations, Soft Surroundings
  • Director, Contact Center, Sports Endeavors
  • Director of Supply Warehouse and E-Commerce Fulfillment, Sterling Jewelers
  • Logistics Manager, Swanson Health Products
  • Chief Operation Officer, Symphony Commerce
  • Director of Warehouse Operations, The Golf Warehouse
  • Vice President, The Men’s Wearhouse
  • Director of Operations, The Vermont Country Store
  • Exec. Vice President of Operations, The Wasserstrom Company
  • Operations Manager, UncommonGoods
  • Information Operations Director, White Flower Farm
  • Director – Operations, Woolrich

Make your plans to join over 700 operations and fulfillment colleagues April 14-16 2015 in Louisville – register today 


New! Recognition for Omnichannel Super-Heroes!

In 2015, we are featuring the new Excellence in Customer Experience Award at the Operations Summit. Specifically for omnichannel operations, this award honors the power of operations as the key driver in today’s growing ecommerce marketplace. Winners will be announced at our Awards Luncheon on April 16 as part of the Operations Summit.

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