Roundtables


Learn From Your Peers: Dozens of Roundtables to Choose From

Always popular, our roundtables offer you an opportunity to meet face-to-face and share ideas on a variety of issues facing ecommerce and omnichannel merchants’ operations throughout the conference. You will be able to choose from dozens of roundtable discussions, each facilitated by an industry expert.

The roster of 2016 Roundtables:

Breakfast Roundtables | April 13 | 7:30 a.m. – 8:20 a.m.

  • Ship-from-Store and the Customer Experience | Moderator: Peter Steinke, FP International
  • Knowledge Management |Moderator: Michelle Alexander, QVC
  • Parcel Negotiations | Moderator: Trevor Outman, Shipware
  • Recruiting, Hiring and Retention | Moderator: Amy Glaser, Adecco
  • Order Selection |Moderator: Sam Flanders, 2wmc
  • Getting the Most Out of Your Labor Management System | Moderator: JP Joei, Argent Productivity Optimization Solutions
  • WMS Selection Criteria | Moderator: Doug Brochu, Bridge Solutions Group
  • Distribution Center Metrics: Tracking and Reporting | Moderator: Kerwin Everson, Supply Chain Solution
  • Packaging, DIM and You | Moderator: Rick Proskow, BoxonDemand
  • How Amazon is Impacting Your Business | Moderator: Rob Wray, MP3Car
  • What Makes a Great Customer Experience | Moderator: Charlton Locke, Canadian Rehab Center
  • Transportation Management | Moderator: Doug Smith, Boot Barn
  • Pay for Performance – How to Decrease Costs and Increase Pay Through Successful Incentive Plans | Moderator: Tim Holody, Seta Corp. (Palm Beach Jewelry)
  • Peak Strategy: From December 20 – 24 | Moderator: Dave Mack, SCI Logistics
  • Smoothing Out System Implementation Bumps | Moderator: Sonia Burnette, RSMUS
  • Technology Considerations as You Grow| Moderator: Seth Kakuske, VeriShip
  • Getting the Most Out of Your Labor Management System | Moderator: Brent Bachochin, Cornerstone Brands
  • Automated Order Sortation for DTC Fulfillment | Moderator Mukesh Ram, Pyramid
  • DDP or DDU – Logistics and Technology Success Tips | Moderator: Ahmed Naiem, Asendia, eShopWorld
  • Mexico | Moderator: Alejandro Perez, Global Shoppex
  • UK | Moderator: Brian Bourke, SEKO Logistics
  • China | Moderator: Craig Smith, Red Rock Group
  • Hidden Aspects to Consider When Taking Your Checkout Global | Moderator: Jennean Morrison, Bongo US
  • Japan | Moderator: Reid Wegner, Rakuten
  • Global Fulfillment | Moderator: Mark Driscoll, UPS i-Parcel
  • Localization | Moderator: Jimmy Hale, MotionPoint Corp.
  • India | Moderator: Robert McKim, Aramex
  • Global Returns Management | Moderator: TBD
  • Global Search Engine Marketing | Moderator: Chris Attewell, Search Labortory
  • Global Shipping | Moderator: Tim Sailor, Navigo Consulting Group

Lunch Roundtables | April 13 | 12:40 p.m. – 1:35 p.m.

  • B2B Operations and Fulfillment | Moderator: Jonathan Hart Price, Naxos
  • Drop Shipping | Moderator: Clayton Perkins, DropShip Commerce
  • DIM | Moderator: Rob Martinez, Shipware, LLC
  • How the New Omnichannel Reality Impacts Your Distribution Center | Moderator: Sam Flanders, 2wmc
  • Ports Discussion | Moderator: Mike O’Brien, Multichannel Merchant
  • FedEx Q&A | Moderator: Deanna Kaufmann, FedEx
  • USPS Q&A | Moderator: Don Vitti, Stamps.com/Endicia
  • Preparing Your DC for Holiday Peak | Moderator: Mark Stoye, Tobi.com
  • Making the Most of Your DC Space | Moderator: Ian Hobkirk, Commonwealth Supply Chain Solutions
  • What Makes a Great Customer Experience? | Moderator: Amit Sharma, Narvar
  • Leveraging Ratings/Reviews/Surveys to Improve the Customer Experience |Moderator: Jason Acevedo, Limited Brands
  • Distribution Center Metrics: Tracking and Reporting | Moderator: Doug Smith, Boot Barn
  • Gaining Efficiencies in Receiving and Putaway | Moderator: Mike MacRae, Lidd
  • System Integration: Making Everything Play Nice | Moderator: Steve Johnson, Johnson Stephens Consulting
  • Free Shipping |Moderator: Tim Sailor, Navigo Consulting Group
  • Getting on the Same Page: Sharing IT Projects with Partners |Moderator: Bill Onion, Brightskies
  • How to Get the Most of Your Voice of the Customer Data | Moderator: Martha Brooke, Interaction Metrics
  • Contact Center Metrics that Matter, and How to Track Them | Moderator: Kelly Person, Tempur Sealy
  • Smoothing Out System Implementation Bumps | Moderator: Frank Hanshaw, Circle Commerce
  • How Catalogers Can Process Order Forms, Returns and Checks | Moderator: Brian Ashforth, CPT Intelligent Technologies
  • Translation, Interpretation and Localization | Moderator: Yvette Fang, Red Blue International
  • How Fulfilling and Shipping Directly from China and Europe Just Got a Lot Easier (And More Profitable) | Moderator: Brian Bourke, SEKO Logistics
  • Global Payments | Moderator: Renee Frappier, PacNet Services
  • China | Moderator: Gabriel Grisham, NihaoPay
  • Canada | Moderator: Lee Finkelstein, Stalco
  • Middle East | Moderator: Robert McKim, Aramex
  • Global Content Marketing | Moderator: Chris Attewell, Search Laboratory
  • Asia – Pacific | Moderator: Chris Boyle, Global Access
  • Russia and CIS Countries | Moderator: Dmitriy Peregudov, Gift Baskets Overseas
  • Localization | Moderator: Kevin Wasik, UPS i-Parcel

Breakfast Roundtables| April 14 7:45 a.m. | 8:40 a.m.

  • How to Finance/Lease/Get Capex for DC Equipment and Software | Moderator: Herman Kuhlendahl, Tension Packaging and Automation
  • Kitting and Assembly | Moderator: JP Joei, Argent Productivity Solution
  • Ship-From-Store | Moderator: Walter Wallace, Tori Burch
  • Automation in the DC | Moderator: Curt Barry, F. Curtis Barry & Co.
  • Team Building in the Warehouse | Moderator: Mark Stoye, Tobi.com
  • Creating Sourcing Logic In an Omnichannel World |Moderator: Doug Brochu, Bridge Solutions Group
  • Keep ‘em Down on the Farm: Incentivizing Your Workforce | Moderator: Kerwin Everson, Supply Chain Solution
  • Technology Considerations as You Grow | Moderator: Ian Hobkirk, Commonwealth Supply Chain Solutions
  • Cross-Selling and Upselling in Contact Center | Moderator: Debra Ellis, Wilson & Ellis Consulting
  • When Does Packaging Automation Make Sense? | Moderator: Jeff Boothman, FoldedPak Inc.
  • Preparing Your Contact Center for Holiday Peak | Moderator: Jason Acevedo, Limited Brands
  • Warehouse Management System Selection Criteria | Moderator: Jay Kuhn, Aero Fulfillment Services
  • Getting the most out of your Labor Management System | Moderator: Steve Johnson, Johnson Stevens Consulting
  • Selecting the Best Packaging Materials | Moderator: Brian McDonald, McDonald & Co.
  • Contact Center Metrics That Matter, and How to Track Them | Moderator: Colin Taylor, The Taylor Reach Group
  • Best in Breed Order Management | Moderator: Sonia Burnette, RSMUS
  • What Make a Great Customer Experience? | Moderator: Dan Coll, Genco, a FedEx Company.
  • Post-Peak, Post-Mortem in the DC | Moderator: Mike O’Brien, Multichannel Merchant
  • Dealing with Seasonality, Scaling Operations Up/Down | Moderator: Lauri Sullivan, Donna Salyer’s Fabulous Furs
  • Inventory Management Best Practices | Moderator: Frank Hanshaw, Circle Commerce