May 2-3, 2012 Memphis Cook Convention Center
Memphis, Tennessee
Multiple Facility Tours! Visit FedEx Hubs, Medtronic, Ingram Micro Advanced Logistics and more! Space is limited!
OPERATIONS SUMMIT - THE ONLY Conference Exclusively About Direct-To-Customer Operations and Fulfillment



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Meet the Sponsors and Exhibitors in the Connection Zone
The Connection Zone will be the comfortable and convivial epicenter of Operations Summit. Located next to the Session Rooms, this is the place to relax, to network, enjoy great food and drink, and connect with companies whos focus is your success.
Sponsorships and Exhibits are Limited

There are eight Sponsorships for the Operations Summit, and each includes an exhibit space. The number of additional Exhibitors is limited to 22.

If your company provides any of the following products or services, and you are interested in Sponsoring or Exhibiting at the Operations Summit, please contact Ellen Shannon at 919-294-4591 or Ellen.Shannon@penton.com.

  • Call and Contact Center
  • Technology/IT
  • Warehouse
  • Order Management
  • Payment Processing/Fraud Prevention
  • Picking, Packing, Packaging
  • Reverse Logistics Management
  • Shipping, Distribution & Delivery
  • Inventory Management
  • Systems Integration
  • Customer Service
  • HR/Workforce Management
  • Materials Handling
  • Transportation Management
Click here for information about Sponsorships and Exhibiting

 

Many Thanks to our Sponsors and Exhibitors

These are the companies that are devoted to, and specialized in, the success and excellence of Direct-To-Customer Operations & Fulfillment.

Headline Sponsor

FedEx

FedEx Corporation provides customers and businesses worldwide with a broad portfolio of transportation and business services including a comprehensive suite of shipping, delivery and returns services that help multi-channel merchants improve their operations, customer service and bottom line. With annual revenues of $41 billion, the company offers integrated solutions through operating companies competing collectively and managed collaboratively, under the respected FedEx brand. It is through this operating philosophy that FedEx Ground and FedEx Home Delivery® can offer customers superior solutions, such as faster service to more locations than UPS Ground. Consistently ranked among the world's most admired and trusted employers, FedEx inspires its more than 290,000 team members to remain "absolutely, positively" focused on safety, the highest ethical and professional standards and the needs of their customers and communities.

Premier Sponsor
United States Postal Service

The U.S. Postal Service is the largest distribution network in the world, delivering more than 171 billion pieces of mail each year. We deliver mail to every address and post office box in America. USPS has 36,000 retail locations and relies on the sale of postage, products and services to pay for operating expenses. The Postal Service delivers 40 percent of the world’s mail. Our sales force can help with your business needs.

United States Postal Service
475 L'Enfant Plaza
Washington, DC 20260
252.237.9300
eventmarketingusps.gov
www.usps.com
Premier Sponsor
Tension

Tension Packaging & Automation designs, builds and integrates scalable automated order fulfillment solutions for direct-to-the-consumer distribution centers and central fill and mail order pharmacies. From proprietary systems to field proven automation, our creative ideas and innovative approach enable us to find the right solutions to meet your order fulfillment requirements in a changing business environment. That’s ingenuity at work.

Tension Packaging & Automation
819 East 19th Street
Kansas City, MO 64108
Contact: Herman Kuhlendahl,
National Accounts Manger-DTC
hermantension.com
714.378.5902
www.tensionautomation.com
Premier Sponsor
Canadian Post

Looking for a way to grow your business and expand your market? Consider Canada with over 33 million potential customers. As the Canadian postal administration we can help you reach this market and address the communication and distribution challenges that selling and shipping into Canada may represent. Local knowledge can be key... we deliver to every Canadian address, uniquely qualifying us to offer solutions to these challenges. We can help you with acquisition, fulfillment and retention solutions.

Canada Post
4 Queen St. W
St. Catharines, ON
Contact: Scott Brunton
Scottc.bruntoncanadapost.ca
905-688-2615 ext. 2001
www.selltocanadians.com
Premier Sponsor
Colinear

Response from CoLinear Systems allows you to do more with less and streamline your order management and fulfillment operations, giving you affordable depth and flexibility normally found in only the most expensive order management solutions. Response creates best-practices workflow around day-to-day multi-channel order management, allowing you to concentrate on sales, not software. CoLinear Systems was founded in 1984 and boasts a robust, proven, mature feature set.

CoLinear Systems, Inc.
2650 Holcomb Bridge Road,
Suite 610
Alpharetta, GA 30022
Contact: Val Sanders, VP Operations
salescolinear.com
(770) 643-0000
www.colinear.com
Premier Sponsor
Colinear

Today’s distribution and fulfillment centers face diverse challenges – an increasing variety of products, rising costs, seasonal fluctuations and changing consumer demand. Integrated all-in-one solutions from KNAPP Logistics Automation, the inventor of shuttle technology, allow you to make optimal use of space, minimize processing times, reduce operating costs and maximize ROI. With over 1300 installations in 50 countries, corporations around the world achieve a strategic advantage with innovative solutions from KNAPP.

KNAPP Logistics Automation, Inc.
2124 Barrett Park Drive, Suite 100
Kennesaw, GA 30144
888.606.0695
Email: sales.us@knapp.com
www.knapp.com/us

 

Exhibitors
Dymo Endicia Postage Technologies
DYMO Endicia
385 Sherman Avenue
Palo Alto, CA 94306
Sales: 800.576.3279
ext 140
www.endicia.com


DYMO™ Endicia® Postage Technologies provides trusted, convenient and affordable online shipping and mailing solutions. The leader in Internet Postage with over $6 billion in postage printed and more than 25 years of industry experience, DYMO™ Endicia® lets users print postage with just a computer, printer, and an Internet connection.

OnTrac
OnTrac
3401 E. Harbour Drive
Phoenix, AZ 85034
800.334.5000
www.ontrac.com



OnTrac is the regional leader in overnight package delivery to California, Arizona, Nevada, Oregon, Washington, Utah and Colorado. With a delivery coverage area of nearly 60 million people and faster transit times than national carriers, OnTrac can save you time and money.

RedPrarie
RedPrairie
3905 Brookside Pkwy
Alpharetta, GA 30022
Contact: Chad Trainor
inforedprairie.com
877.733.7724
www.redprairie.com

RedPrairie provides supply chain, workforce, and all-channel retail software solutions that help ensure visibility and collaboration between manufacturers, distributors, retailers, and consumers. Our products have helped leading companies optimize inventory, improve employee productivity, and increase sales. For a world in motion, RedPrairie is commerce in motion.

BloApCo
BloApCo
N114 W19125 Clinton Drive
Germantown, WI 53022
Contact: Ric Johnson,
Sales Manager
salesbloapco.com
800.959.0880
www.bloapco.com


BloApCo offers corrugated recycling systems (shredders) for erected and knockdown corrugated shipping cartons that can mount directly over balers or compactors to conserve floor space. BloApCo warehouse shredders greatly expand disposal capacity and eliminate jams, ensuring your production area is always clear of OCC. Increase bale density and lower your haul-away costs. Save energy and improve your environment with quiet, low HP, low dust performance. Reducing scrap since 1933!

Agile Network
Agile Pacific
4455 Morena Blvd.
Suite 216
San Diego, CA 92117



Contact: Noah Ostanik, 858.450.0034 ext 102
Noah.ostanikagile-network.com
www.agile-network.com/company-us-pacific.htm

Agile Network is an organization of experienced transportation and logistics solution experts. Its enterprise platform shipping software is designed to integrate transportation, logistics, and shipping management services into your business's entire supply chain.

Agile Network
Fifth Gear
9100 Purdue Road
Suite 400
Indianapolis, IN 46238
800.227.4462 Email:
TellMeMoreinfifthgear.com
www.infifthgear.com



With more than 30 years of industry experience, Fifth Gear fuels business growth for retailers and brand manufacturers who sell directly to consumers. Our outsourced order fulfillment services, customer contact centers, ecommerce technology, and marketing services all add up to one thing - accelerated commerce for retail operations.
Shipware
Shipware, LLC
16835 W. Bernardo Dr.
Suite 209
San Diego, CA 92127
Contact: Trevor Outman
trevorshipware.com
858.879.2020
www.shipware.com


Shipware helps shippers increase profitability by delivering savings and value beyond their reach. Our proprietary software analyzes carrier invoices and pricing agreements to identify cost recovery and contract optimization opportunities to drive down shipping costs 10-30%, guaranteed. In addition, we provide powerful data mining software and state-of-the-art online reporting tools to help turn transportation data into actionable knowledge empowering our clients to make intelligent cost-saving decisions.

Circle Commerce
Circle Commerce, Inc.
Avon Meadow Lane
Avon, CT 06001
Contact: Frank Hanshaw
Sales2012circlecommerce.com
www.circlecommerce.com

A growing business requires an order management system that will change with it. Circle Commerce meets these needs by beginning where other systems stop. In addition to our robust base, complete with standard modules and a n extensive list of features and functions, we customize the software to fit your business needs while the system remains fully upgradable and supportable.

Streamlite, Inc.

Streamlite, Inc.
3000 Centre Parkway
Suite 100
Atlanta, GA 30344

Contact: Mike Manning, Marketing Manager
Email: mmanning@streamliteinc.com
www.streamliteinc.com

Streamlite Inc. accelerates the delivery of lightweight packages from many leading retail, online and catalog brands directly to consumers’ doors. Customers experience tangible economic improvement in their high-volume shipping programs as a result of Streamlite’s consistent, reliable and trackable delivery. Seamless integration with the USPS enables Streamlite to improve consumer satisfaction with guaranteed delivery of packages weighing five pounds and under in five business days or less at a low cost.

BloApCo
SkuTouch Solutions
8527 Bluejacket Street
Lenexa, KS 66215
Phone: 800.711.0106
Phone: 913.538.5165
www.skutouch.com

SkuTouch specializes in developing strategies for returning merchandise. Focusing on cost and customer retention our services promote sales, reduce returns, empower customers and create positive experiences. Operations are improved through reduced customer service contact and enhanced material and information flow.

Streamlite, Inc.

Box on Demand
4075 W. Columbia Ave.
Battle Creek, MI 49015
877.326.3653
www.boxondemand.com

Packaging made to order – at the customer facility -  in seconds.  Packaging is rarely the right size for organizations that ship a diverse and changing set of products.  With Box on Demand, any size box can be made in seconds to match the item(s) to be shipped.
Streamlite, Inc.

Stamps.com
12959 Coral Tree Place
Los Angeles, CA 90066
310.482.5800
www.stamps.com

Stamps.com … Your Desktop Post Office. Stamps.com is a revolutionary service that allows customers to calculate and print official USPS® postage using just their computer and printer. Simply download their software and you’ll be ready to print your own U.S postage 24/7 for any mail class to anywhere in the world. Print on labels, envelopes or plain paper. Just imagine… handling all of your mailing and shipping right from your desk. No long lines. No hassles. Just click, print and drop your letters and packages.


The Call Center School, Inc.

The Call Center School
568 Grant Highway
Lebanon, TN 37090
615.812.8400
www.thecallcenterschool.com

The Call Center School provides a full range of training and education services for the call center professional, including over 50 different classes for frontline staff, call center supervisors/managers, and workforce or quality specialists. Delivery is available via classroom training, public or private web seminars, self-paced e-learning, or train-the-trainer programs.


Injixo

Injixo
2135 CityGate Lane
Suite 300
Naperville, IL 60563
630.780.1060
www.injixo.com

injixo is the place contact center professionals go to manage the workforce, develop skills, and interact with peers. The injixo cloud-based platform provides sophisticated workforce management software on a subscription basis, along with comprehensive training and a community of consultant and end-user support. It’s the industry’s most affordable way to accomplish call forecasting, staff scheduling, and daily management of the staff.


Injixo

USA 800, Inc
9808 East 66th Terrace
Kansas City, MO 64133
800.821.7539
www.USA800.com

USA 800 is the nation’s largest 100% employee owned contact center in the US.  We specialize in handling our clients outsourcing phone, chat and eMail needs 24x7x365.


Cadre Technologies
Cadre Technologies
7900 East Union Avenue,
Suite 1007
Denver, CO 80237
Contact: Roger Rountree
sales@cadretech.com
866.252.2373
www.cadretech.com


Cadre Technologies equips multi-channel companies to manage the entire fulfillment process, from order capture through warehouse operations and parcel shipping. The Cadence Fulfillment System includes a detailed warehouse management system, web-based product catalog/order management system and fully certified transportation management system.

DHL Global Mail

DHL Global Mail
2700 S. Commerce Pkwy.
Suite 400
Weston, FL 33331
800.805.9306
www.dhlglobalmail.com

DHL Global Mail, the single source worldwide delivery network designed to meet all your domestic and international mail needs. Offering value-added services, custom solutions, and the secure and reliable distribution of business mail, direct mail, catalogues, publications and parcels to over 200 countries worldwide.

 

Sponsored by
FedEx
United States Postal Service
Colinear
Produced by



Special Thanks