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Tours

Hurry! DTC Operations & Fulfillment Facility Tours Fill Up Fast: Make Your Plans and Register Today!

The Operations Summit Facility Tours provide you unique pre-arranged tours, in small groups, of several facilities in the Louisville area. Get a firsthand look at leading DTC operations, learn from industry leaders and get your questions answered personally. Last year, our tour sessions sold out quickly. Spaces are limited and spots are provided on a first-come, first-served basis.

Check out our 2015 tours below! You can register for Tours during the Conference Registration process.


eBay Enterprise Fulfillment Center
ebay.250x112

Richwood, KY - April 14

eBay Enterprise operates 5.7M square feet of fulfillment space across the U.S., in which we optimize operations and efficiently scale to manage the peaks and valleys of ecommerce brands and retailers. eBay Enterprise’s Richwood fulfillment center is the size of approximately ten football fields, including a four level mezzanine, and contains more than four miles of powered conveyor. This automated, paperless facility fulfills product products including licensed sporting goods, apparel, DVDs, books, pet supplies & food and others. The Richwood center holds 12 million units of inventory during peak months including 200,000 plus SKUs on hand in forward pick locations and has 600,000 total pick and storage locations. In one year the facility processes more than 86 million units in and out, with 40% of those handled during October through December.

A Richwood picker can walk up to 8 miles per day in peak periods. The center has Speed Line capabilities to handle hot market products and offers many value added services including gift wrapping, embroidery, engraving, packing, kitting, and hazmat. The Richwood fulfillment center averages 70% same day shipping for all clients during normal business operations.

Bus departs Marriott: 7:45 a.m.
Tour: 9:00 a.m.—10:15 a.m.
Bus returns to Marriott: 11:30 a.m.
Limit: 50 attendees

Special information and instructions: Please bring valid government-issued ID.


ups.250x112UPS Worldport Tour

April 14 & April 15

Located in Louisville, Worldport is the largest fully automated package handling facility in the world. The operation currently turns over approximately 130 aircraft daily, processing an average of 1.6 million packages a day with a record of nearly 5 million packages processed on Peak Day 2013. Take a journey through this more than 5.2 million square foot automated express sorting facility that can process 416,000 packages and documents per hour.

This tour will highlight the cornerstone of an integrated transportation network that makes UPS the global leader in logistics. It enables UPS to make more guaranteed on-time deliveries around the world than any other carrier. These fast and reliable global delivery options help suppliers and e-commerce businesses enhance their online and omnichannel customer experience.

UPSqrCodeScan here or go to ups.com/insideretail to learn more about UPS Pulse of the Online Shopper Study

Note: There are three (3) tour times available. Two are during the peak times at 11:30 P.M. One is during the day, where there won’t be the same level of activity, but it’s still a great tour!

Peak Time Tours:
Tuesday, April 14
Wednesday, April 15
Bus departs Marriott: 11:00 p.m.
Tour time: 11:30 p.m.—1:30 a.m.
Bus returns to Marriott: 2:00 a.m.

Daytime Tour:
Wednesday, April 15
Bus departs Marriott: 11:00 a.m.
Tour time: 11:30 a.m.—1:30 p.m.
Bus returns to Marriott: 2:00 p.m.

Special information and instructions: Guests will be required to present a government issued photo ID (driver’s license or passport) before admittance onto airport property. Business casual attire is recommended (no dresses or skirts). Parts of the tour will be outside so dress accordingly for the weather. For safety reasons, open-toe and high-heel shoes are not permitted. For safety reasons, the consumption of alcohol prior to the visit is strictly prohibited.


ebay.250x112eBay Enterprise Trade Port Fulfillment Center

Louisville, KY - April 15

eBay Enterprise operates more than 5.7 million square feet of fulfillment capacity across the U.S.; of which half a million square feet is in our Trade Port One fulfillment center in Louisville, KY. Trade Port One is an automated fulfillment center with three levels of mezzanine and five level high pallet rack storage. There are sixteen brands in the center including apparel, cosmetics, footwear, health & beauty, and sporting goods. The facility houses more than 131,000 SKUs in various product categories including conveyables, non-conveyables, fragile, garment on hanger, hazmat and perishables. During 2013, Trade Port One processes more than 80 million units, 40% of which were during Q4. During Peak 2013, this facility shipped 701,000 units in one day, and over f4.2 million units during peak week.

The facility manages inbound receiving and put-away, outbound, and returns processing and utilizes cart pick, dynamic wave pick and RF picking to fulfill orders. Trade Port One has three lines of transport conveyor that merge to the sorter, which has a throughput rate of 130 cartons per minute. This high volume facility provides clients with the speed, accuracy and flexibility to scale during peak seasons to provide an exceptional customer experience and delivery.

Bus departs Marriott: 7:30 a.m.
Tour time: 8:00 a.m. – 9:00 a.m.
Bus returns to Marriott: 9:30 a.m.

Special information and instructions: Please bring valid government-issued ID


ann.250x112ANN, Inc.

 April 15

ANN INC. is the parent Company of Ann Taylor and LOFT, two of the leading women’s specialty retail fashion brands in North America. The Company operates approximately 1,040 Ann Taylor, Ann Taylor Factory, LOFT and LOFT Outlet stores in 47 states, the District of Columbia, Puerto Rico and Canada. Our Ann Taylor and LOFT brands are also available online in more than 100 countries worldwide at AnnTaylor.com and LOFT.com.

Bus departs Marriott: 7:30 a.m.
Tour time: 8:00 a.m.—9:00 a.m.
Bus returns to Marriott: 9:30 a.m.
Limit: 50 attendees

ANN Inc. Special information and instructions: Guests will be required to present a government issued photo ID (driver’s license or passport) before admittance onto the Bus. Business casual attire is recommended (no dresses or skirts). For safety reasons, open-toe and high-heel shoes are not permitted.


Gilt_LogoGILT Groupe 

Louisville, KY - April 16

Gilt provides instant insider access to today’s top designer labels, at up to 60% off retail. Join us in this tour of  the 300,000 square foot center in Louisville, KY, which serves as the primary fulfillment point for orders placed through Gilt.com. Major product types handled in this facility include flat pack apparel, footwear, garment on hanger and small accessories. The combination of advanced robotics, modern conveyors, order routing, and labor support systems allows Gilt to quickly process customer orders and allow rapid transit to our members throughout the United States and around the world.

Bus departs Marriott: 7:30 a.m.
Tour time: 8:00 a.m.—9:00 a.m.
Bus returns to Marriott: 9:30 a.m.
Limit: 50 attendees

Special information and instructions: Please bring valid government-issued ID. No photography permitted during this tour.


ups.250x112

UPS Global Logistics and Distribution

Elizabethtown, KY - April 16

You are invited to join UPS for a tour of its retail- and e-commerce-focused distribution center located in Elizabethtown, Kentucky. A short trip through the Bluegrass from Louisville, this facility is part of UPS’s global distribution network, which totals more than 23 million sq ft. An industry-experienced team of UPS employees services the fulfillment and returns needs of a wide variety of companies from this facility. The location leverages shipping advantages for both ground and air modes. With capabilities and expertise to provide logistics support wherever in the world you need to reach your customers, UPS is pleased to showcase this critical link in its network as part of the Operations Summit.

Bus departs Marriott: 7:00 a.m.
Tour time: 7:45 a.m.- 8:45 a.m.
Bus returns to Marriott: 9:30 a.m.
Limit:50 attendees

Special information and instructions: Please bring valid government-issued ID


guessGuess? Distribution Center

Louisville, KY - April 16

Guess?, Inc. designs, markets, distributes and licenses a lifestyle collection of contemporary apparel, denim, handbags, watches, footwear and other related consumer products. The US fulfillment and service operation is located in Louisville, KY within minutes of major interstates and 20 miles from the UPS Worldport package handling center. The 500,000 sq. ft. distribution center is highly automated with miles of conveyor, 2 carton sorters, 3 unit sorters, RF scanners, automated print and apply labels applicators and RFID audit tunnels. The facility ships 25,000,000 units per year to its own stores, department stores, and directly to ecommerce customers. In addition, the facility operates full inbound quality and vendor compliance audit programs, complete store supply distribution, multi-channel returns operatoins, and maintains FTZ and CTPAT certification.

Bus departs Marriott: 7:30 a.m.
Tour time: 8:00 a.m.—9:00 a.m.
Bus returns to Marriott: 9:30 a.m.
Limit: 50 attendees

Special information and instructions: Please bring valid government-issued ID


Amazon Fulfillment Center - 3 Tours!

Jeffersonville, IN -April 16

Amazon offers tours in only 6 of their fulfillment centers in the United States, including Jeffersonville, IN, one of its largest warehouses in North America. The facility is less than 30 minutes away from downtown Louisville, KY, and was opened in October 2012. The tours will consist of an introduction from Amazon, general overview process regarding their inventory flow, and then a tour to view several departments within the Fulfillment Center. An Amazon general manager is planning on speaking at the conclusion of the tour. Take advantage of this rare opportunity to visit an Amazon fulfillment center!

Tour Times: 10:00 a.m., 1:00 p.m., 3:00 p.m.

For 10:00 a.m. Tour

Bus departs Marriott: 9:30 a.m.
Tour time: 10:00 a.m.—11:00 a.m.
Bus returns to Marriott: 11:30 a.m.

For 1:00 p.m. Tour

Bus departs Marriott: 12:30 p.m.
Tour time: 1:00 0.m.—2:00 p.m.
Bus returns to Marriott: 2:30 p.m.

For 3:00 p.m. Tour

Bus departs Marriott: 2:30 p.m.
Tour time: 3:00 p.m.—4:00 p.m.
Bus returns to Marriott: 4:30 p.m.

Limit: 35 attendees at each tour time

Special information and instructions: Please bring valid government-issued ID


Please note: Two tours will be offered per attendee. There is a small additional fee of $30 for each tour which covers the tour and transportation to and from the hotel. There may not be enough spots on the tours for all conference registrants, so hurry and sign up today! Tour hosts reserve the right to approve registrants. Other tour limitations may apply, and tours are subject to change.

Awards

New! 2 Awards for DTC Super-Heroes & Merchants!

We are featuring two awards, one recognizing the Best Places to Work and one for Excellence in Customer Experience. Specifically for direct-to-customer operations, the Operations & Fulfillment Awards honor the power of operations as the key driver in today’s growing ecommerce marketplace. Want to enter? The 2015 Operations & Fulfillment Awards Call for Entries will open shortly. Winners will be announced live at the Operations Summit.

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