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Hurry! DTC Operations & Fulfillment Facility Tours Fill Up Fast – Make Your Plans to Register Today!

We have pre-arranged tours with several facilities  for you to see firsthand, learn from industry leaders and get your questions answered personally. Last year, our tour sessions sold out quickly. Spaces are limited and spots are provided on a first-come, first-served basis.

Please note: Two tours will be offered per attendee. There is a small additional fee of $30 for each tour which covers the tour and transportation to and from the hotel. There may not be enough spots on the tours for all conference registrants, so hurry and sign up today! Tour hosts reserve the right to approve registrants. Other tour limitations may apply, and tours are subject to change.

Below is a list of our 2015 tours. You can register for Tours during the Conference Registration process.

2015 Operations & Fulfillment Facility Tours

ebay.250x112eBay Enterprise Fulfillment Center

Richwood, KY
April 14
Bus departs Louisville Marriott: 7:45 a.m.
Tour: 9:00 a.m.—10:15 a.m.
Bus departs eBay Enterprise: 10:15 a.m.
Bus arrives Louisville Marriott: 11:30 a.m.
Limit: 50 attendees

eBay Enterprise operates 5.7M square feet of fulfillment space across the U.S., in which we optimize operations and efficiently scale to manage the peaks and valleys of ecommerce brands and retailers. eBay Enterprise’s Richwood fulfillment center is the size of approximately ten football fields, including a four level mezzanine, and contains more than four miles of powered conveyor. This automated, paperless facility fulfills product products including licensed sporting goods, apparel, DVDs, books, pet supplies & food and others. The Richwood center holds 12 million units of inventory during peak months including 200,000 plus SKUs on hand in forward pick locations and has 600,000 total pick and storage locations. In one year the facility processes more than 86 million units in and out, with 40% of those handled during October through December.

A Richwood picker can walk up to 8 miles per day in peak periods. The center has Speed Line capabilities to handle hot market products and offers many value added services including gift wrapping, embroidery, engraving, packing, kitting, and hazmat. The Richwood fulfillment center averages 70% same day shipping for all clients during normal business operations.

Special information and instructions: Please bring valid government-issued ID.

ups.250x112UPS Worldport Tour

Note: There are three (3) tour times available. Two are during the peak times at 11:30 P.M. One is during the day, where ther won’t be the same level of activity, but it’s still a great tour!
Peak Time Tours:
Tuesday, April 14
Wednesday, April 15
Bus departs Marriott: 11:00 p.m.
Tour time: 11:30 p.m.—1:30 a.m.
Bus departs UPS: 1:30 a.m.
Bus arrives at Marriott: 2:00 a.m.

Daytime Tour:
Wednesday, April 15
Bus departs Marriott: 11:00 a.m.
Tour time: 11:30 a.m.—1:30 p.m.
Bus departs UPS: 1:30 p.m.
Bus arrives at Marriott: 2:00 p.m.

Located in Louisville, Worldport is the largest fully automated package handling facility in the world. The operation currently turns over approximately 130 aircraft daily, processing an average of 1.6 million packages a day with a record of nearly 5 million packages processed on Peak Day 2013. Take a journey through this more than 5.2 million square foot automated express sorting facility that can process 416,000 packages and documents per hour.

This tour will highlight the cornerstone of an integrated transportation network that makes UPS the global leader in logistics. It enables UPS to make more guaranteed on-time deliveries around the world than any other carrier. These fast and reliable global delivery options help suppliers and e-commerce businesses enhance their online and omnichannel customer experience.

UPSqrCodeScan here or go to to learn more about UPS Pulse of the Online Shopper Study

Special information and instructions: Guests will be required to present a government issued photo ID (driver’s license or passport) before admittance onto airport property. Business casual attire is recommended (no dresses or skirts). Parts of the tour will be outside so dress accordingly for the weather. For safety reasons, open-toe and high-heel shoes are not permitted. For safety reasons, the consumption of alcohol prior to the visit is strictly prohibited.

ebay.250x112eBay Enterprise Trade Port Fulfillment Center Overview
Louisville, KY
Wednesday, April 15
Bus departs Marriott: 7:30 a.m.
Tour time: 8:00 a.m. – 9:00 a.m.
Bus departs eBay Enterprise: 9:00 a.m.
Bus arrives Marriott: 9:30 a.m.

eBay Enterprise operates more than 5.7 million square feet of fulfillment capacity across the U.S.; of which half a million square feet is in our Trade Port One fulfillment center in Louisville, KY. Trade Port One is an automated fulfillment center with three levels of mezzanine and five level high pallet rack storage. There are sixteen brands in the center including apparel, cosmetics, footwear, health & beauty, and sporting goods. The facility houses more than 131,000 SKUs in various product categories including conveyables, non-conveyables, fragile, garment on hanger, hazmat and perishables. During 2013, Trade Port One processes more than 80 million units, 40% of which were during Q4. During Peak 2013, this facility shipped 701,000 units in one day, and over f4.2 million units during peak week.

The facility manages inbound receiving and put-away, outbound, and returns processing and utilizes cart pick, dynamic wave pick and RF picking to fulfill orders. Trade Port One has three lines of transport conveyor that merge to the sorter, which has a throughput rate of 130 cartons per minute. This high volume facility provides clients with the speed, accuracy and flexibility to scale during peak seasons to provide an exceptional customer experience and delivery.

Special information and instructions: Please bring valid government-issued ID

ann.250x112ANN, Inc.
Wednesday, April 15
Bus departs Marriott: 7:30 a.m.
Tour time: 8:00 a.m.—9:00 a.m.
Bus departs ANN, Inc.: 9:00 a.m.
Bus arrives Marriott: 9:30 a.m.
Limit: 50 attendees

ANN INC. is the parent Company of Ann Taylor and LOFT, two of the leading women’s specialty retail fashion brands in North America. The Company operates approximately 1,040 Ann Taylor, Ann Taylor Factory, LOFT and LOFT Outlet stores in 47 states, the District of Columbia, Puerto Rico and Canada. Our Ann Taylor and LOFT brands are also available online in more than 100 countries worldwide at and

Ann Inc. Special information and instructions: Guests will be required to present a government issued photo ID (driver’s license or passport) before admittance onto the Bus. Business casual attire is recommended (no dresses or skirts). For safety reasons, open-toe and high-heel shoes are not permitted.

Gilt_LogoGILT Groupe 

Louisville, KY
Tour details forthcoming


ups.250x112UPS Global Logistics and Distribution
Elizabethtown, KY
Thursday, April 16
Bus departs Marriott: 7:00 a.m.
Tour time: 7:45 a.m.- 8:45 a.m.
Bus departs UPS: 8:45 a.m.
Bus arrives Marriott: 9:30 a.m.
Limit:50 attendees

You are invited to join UPS for a tour of its retail- and e-commerce-focused distribution center located in Elizabethtown, Kentucky. A short trip through the Bluegrass from Louisville, this facility is part of UPS’s global distribution network, which totals more than 23 million sq ft. An industry-experienced team of UPS employees services the fulfillment and returns needs of a wide variety of companies from this facility. The location leverages shipping advantages for both ground and air modes. With capabilities and expertise to provide logistics support wherever in the world you need to reach your customers, UPS is pleased to showcase this critical link in its network as part of the Operations Summit.

Special information and instructions: Please bring valid government-issued ID

guessGuess? Distribution Center
Louisville, KY
Thursday, April 16
Bus departs Marriott: 7:30 a.m.
Tour time: 8:00 a.m.—9:00 a.m.
Bus departs Guess?: 9:00 a.m.
Bus arrives Marriott: 9:30 a.m.
Limit: 50 attendees

Guess?, Inc. designs, markets, distributes and licenses a lifestyle collection of contemporary apparel, denim, handbags, watches, footwear and other related consumer products. The US fulfillment and service operation is located in Louisville, KY within minutes of major interstates and 20 miles from the UPS Worldport package handling center. The 500,000 sq. ft. distribution center is highly automated with miles of conveyor, 2 carton sorters, 3 unit sorters, RF scanners, automated print and apply labels applicators and RFID audit tunnels. The facility ships 25,000,000 units per year to its own stores, department stores, and directly to ecommerce customers. In addition, the facility operates full inbound quality and vendor compliance audit programs, complete store supply distribution, multi-channel returns operatoins, and maintains FTZ and CTPAT certification.

Special information and instructions: Please bring valid government-issued ID

Amazon Fulfillment Center - 3 Tours!
Jeffersonville, IN
Thursday, April 16

Tour Times: 10:00 a.m., 1:00 p.m., 3:00 p.m.

For 10:00 a.m. Tour

Bus departs Marriott: 9:30 a.m.
Tour time: 10:00 a.m.—11:00 a.m.
Bus departs Amazon: 11:00 a.m.
Bus arrives Marriott: 11:30 a.m.

For 1:00 p.m. Tour

Bus departs Marriott: 12:30 p.m.
Tour time: 1:00 0.m.—2:00 p.m.
Bus departs Amazon: 2:00 p.m.
Bus arrives Marriott: 2:30 p.m.

For 3:00 p.m. Tour

Bus departs Marriott: 2:30 p.m.
Tour time: 3:00 p.m.—4:00 p.m.
Bus departs Amazon: 4:00 p.m.
Bus arrives Marriott: 4:30 p.m.

Limit: 35 attendees at each tour time

Amazon offers tours in only 6 of their fulfillment centers in the United States, including Jeffersonville, IN, one of its largest warehouses in North America. The facility is less than 30 minutes away from downtown Louisville, KY, and was opened in October 2012. The tours will consist of an introduction from Amazon, general overview process regarding their inventory flow, and then a tour to view several departments within the Fulfillment Center. An Amazon general manager is planning on speaking at the conclusion of the tour. Take advantage of this rare opportunity to visit an Amazon fulfillment center!

Special information and instructions: Please bring valid government-issued ID


New! 2 Awards for DTC Super-Heroes & Merchants!

We are featuring two awards, one recognizing the Best Places to Work and one for Excellence in Customer Experience. Specifically for direct-to-customer operations, the Operations & Fulfillment Awards honor the power of operations as the key driver in today’s growing ecommerce marketplace. Want to enter? The 2015 Operations & Fulfillment Awards Call for Entries will open shortly. Winners will be announced live at the Operations Summit.

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