Tours

Get a firsthand look at leading DTC operations, learn from industry leaders and get your questions answered personally at an Operations Summit tour.

Tours are filling up quickly! Space is limited to two tours per person, and are provided on a first-come, first-served basis – so make your plans and book your place here


donna

Donna Salyers’ Fabulous Furs

Wednesday, April 13 | 7:30 a.m. - 9:30 a.m.

Located in Covingon, KY, Donna Salyers’ Fabulous Furs manufactures and sells the world finest faux fur apparel and accessories.  Join us for a tour of the 100,000 sq ft. facility where you will see the call center for both retail and wholesale, merchandise/design operations, warehouse operations, internal manufacturing, and retail store.  This highly seasonal business operates its DC and call center very lean during the off season and utilizes seasonal help July through February.

Bus departs Duke Energy Convention Center: 7:30 a.m.
Tour time: 8:00 a.m. – 9:00 a.m.
Bus returns to Duke Energy Convention Center: 9:30 a.m.

Attendee Limit: 50

Special information and instructions: Please bring valid government-issued ID

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TradeGlobal | East Provident

Wednesday, April 13 | 7:30 a.m. - 9:30 a.m.

TradeGlobal is a global supply chain and multi-channel solution provider with an end-to-end e-commerce offering. We provide best-in-class services and solutions to the world’s leading fashion, beauty and lifestyle brands. TradeGlobal unifies website development, digital marketing strategies, omni-channel fulfillment, supply chain logistics and customer care across domestic and international boundaries to create a seamless brand experience. Shipping tens of thousands of packages each day, we absorb the technical and logistical aspects of managing a business so our clients can focus their resources on growth. Please visit us here to learn more about TradeGlobal and the clients we support.

Our East Provident facility has more than 300,000 square feet, housing many of our brands and serving as our company’s global headquarters. TradeGlobal’s fulfillment operations meet the demands of unique, high-touch, high-end brands that require precise branding and packaging for every order.

Join us to see, first-hand, industry best practices in warehouse layout and design for wave, batch and single order processing. TradeGlobal deploys two RSU sorters to support dynamic wave pick operations. You will gain insight into TradeGlobal’s direct ship operations, same-day delivery program and omni-channel order fulfillment. TradeGlobal’s fulfillment operations will be of particular interest to visitors seeking to better understand the process of fulfilling products that require special attention to detail at scale.

In addition to housing state-of-the-art fulfillment technologies and processes, East Provident is home to a 6,000-square-foot photography studio specializing in e-commerce imagery, as well as our digital marketing, web development and client service teams.


Bus departs Duke Energy Convention Center: 7:30 a.m.
Tour time: 8:00 a.m. – 9:00 a.m.
Bus returns to Duke Energy Convention Center: 9:30 a.m.

Attendee Limit: 50

Special information and instructions: Please bring valid government-issued ID

Tradeglobal_OS

TradeGlobal | Meridian

Wednesday, April 13 | 11:30 a.m. - 1:45 p.m.

TradeGlobal is a global supply chain and multi-channel solution provider with an end-to-end e-commerce offering. We provide best-in-class services and solutions to the world’s leading fashion, beauty and lifestyle brands. TradeGlobal unifies website development, digital marketing strategies, omni-channel fulfillment, supply chain logistics and customer care across domestic and international boundaries to create a seamless brand experience. Shipping tens of thousands of packages each day, we absorb the technical and logistical aspects of managing a business so our clients can focus their resources on growth. Please visit our site here to learn more about TradeGlobal and the clients we support.

The Meridian facility is 400,000 square feet and the newest addition to TradeGlobal’s growing global fulfillment and logistics network. In addition to fulfillment operations, Meridian is home to TradeGlobal’s Customer Care Center and the Celerity Innovation Center, which supports the discovery and evaluation of the latest trends in e-commerce and retail.

Meridian also includes an immersive omni-channel demonstration area, featuring mock home, office and retail store environments, where visitors can experience our global omni-channel solution, TG Enterprise, from the customer’s perspective. Finally, visitors will gain firsthand exposure to TradeGlobal’s robust customer care and fraud detection operations. Visitors will witness world-class technology, processes and operations that support some of the world’s most recognized brands.

TradeGlobal’s fulfillment operations meet the demands of unique, high-touch, high-end brands that require precise branding and packaging for every order. Visitors will see, first-hand, industry best practices in warehouse layout and design for wave, batch and single order processing. TradeGlobal deploys two RSU sorters to support dynamic wave pick operations. Visitors will gain insight into TradeGlobal’s direct ship operations, same-day delivery program and omni-channel order fulfillment. TradeGlobal’s fulfillment operations will be of particular interest to visitors seeking to better understand the process of fulfilling products that require special attention to detail at scale.


Bus departs Duke Energy Convention Center: 11:30 a.m.
Tour time: 12:00 a.m. – 1:15 p.m.
Bus returns to Duke Energy Convention Center: 1:45 p.m.

Attendee Limit: 50

Special information and instructions: Please bring valid government-issued ID

Newgistics_Logo_tour 298

Newgistics

Wednesday, April 13 | 11:30 a.m. - 1:30 p.m.

Order fulfillment, parcel shipping and returns management—it all takes place under one roof at our Newgistics SuperCenter.  The Hebron, KY facility is more than 500,000 square feet engineered to support dozens of unique clients.  A substantial workforce leverages innovation and automation to help accelerate fulfillment and scale with clients. Their proprietary WMS (Warehouse Management System) provides robust operational methodologies and real-time visibility through a dedicated client portal. This sophisticated platform also supports their commitment to brand care, allowing Newgistics to customize solutions for clients ranging from traditional e-commerce merchants to flash sale sites and subscription/membership programs.

With total square footage equivalent to 12.5 football fields, including pick modules and mezzanines, our SuperCenter warehouses over 45 million units and 115,000 active SKUs of inventory. During peak operations, they process more than 2 million units a week. Over 98% of orders are processed same-day, and our central location enables Newgistics to reach approximately 70% of a client’s customer base within three days with our robust transportation network.

Bus departs Duke Energy Convention Center: 11:30 a.m.
Tour time: 12 p.m. – 1:00 p.m.
Bus returns to Duke Energy Convention Center: 1:30 p.m.

Attendee Limit: 50

Special information and instructions: Please bring valid government-issued ID

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Shorr Packaging

Thursday, April 14th | 7:30 a.m. - 9:30 a.m.

Step into the world of the latest trends of ecommerce packaging and packaging automation at Shorr Packaging Corp’s Sharonville, OH facility.  Watch as custom ecommerce packaging is designed and prototypes produced on our state of the art CAD tables.  See productivity enhancing automated packaging machinery in operation and gain an understanding of the “overall cost out the door.”

Included in the tour will be demonstrations and examples of our value added services including: carton right sizing, Dim Weight analysis, STAMP evaluations and packaging SOP’s provided to our multi-location customers to enforce consistency across all DC’s.  This tour is a great follow-up to the packaging session led by Shorr Packaging and will address many facets of packaging.


Bus departs Duke Energy Convention Center: 7:30 a.m.
Tour time: 8:00 a.m. – 9:00 a.m.
Bus returns to Duke Energy Convention Center: 9:30 a.m.

Attendee Limit – 50

Special information and instructions: Please bring valid government-issued ID

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Intelligrated

Thursday, April 14 | 7:30a.m. - 9:30a.m.

With automated equipment, intelligent software and 24X7 support, Intelligrated provides the world’s leading retail and manufacturing brands with material handling automation that delivers speed, accuracy and lower operational costs for optimized distribution and fulfillment.

Intelligrated offers comprehensive automated material handling systems that optimize efficiency and throughput for store replenishment and direct-to-consumer fulfillment. High-speed material handling systems and intelligent software handle a wide variety of SKUs in designs able to handle seasonal peaks and efficient off-peak operations in dedicated or multichannel fulfillment operations.

At the Intelligrated world headquarters in Mason, Ohio, you will take a tour of the demonstration center for a hands-on experience featuring running examples of industry leading solutions for each picking; high speed full case, polybag and individual item conveyance; sortation; automated storage and retrieval solutions; order fulfillment and warehouse execution systems to tie it all together.


Bus departs Duke Energy Convention Center: 7:30 a.m.
Tour time: 8:00 a.m. – 9:00 a.m.
Bus returns to Duke Energy Convention Center: 9:30 a.m.

Attendee Limit: 50

Special information and instructions: Please bring valid government-issued ID

iHerb-Logo

iHerb

Thursday, April 14th | 7:30 a.m. - 9:30 a.m.

Come and see state of the art order picking at iHerb. You’ll see, among other automation, a demonstration and tour of the new Perfect Pick goods-to-person order picking system.

Opened in 2013, the 210,000 square foot facility was designed to meet multiple business objectives, and has exceeded expectations.  The iHerb business objectives were to provide faster shipping times for East Coast and international customers, to build a scalable system for future growth, and to process orders faster from induction to shipping with fewer operators.

The results have been terrific.  Orders are processed through the system in as little as 15 minutes, and the system is the first major installation of both Zipline conveyor and the OPEX Perfect Pick system and has served as a template for other iHerb facilities.  The Perfect Pick system is easily scalable by simply adding additional aisles, so iHerb can expand as its client base grows. iHerb operators can pick up to 500 items per hour per aisle.  The system is capable of processing up to 20,000 orders per day.

Here’s a look at the iHerb facility:

Additional equipment in the iHerb facility:

  • 5 – Wexxar automated carton erectors
  • Storopack air pillow machines at pack lanes
  • 5 – 3M automated top tape machines
  • 2 sets of ID Technology print/apply machines to apply the carton license plate and shipping labels

Bus departs Duke Energy Convention Center: 7:30 a.m.
Tour time: 8:00 a.m. – 9:00 a.m.
Bus returns to Duke Energy Convention Center: 9:30 a.m.

Attendee Limit: 50

Special information and instructions: Please bring valid government-issued ID

ups

UPS Supply Chain Solutions

Thursday April 14th | 11:30 a.m. - 1:30 p.m.

Come and learn what omni-channel fulfillment looks like when supported by state of the art technology and integrated into one of the largest transportation and logistics networks in the world.

Join the tour of the UPS Distribution campus in Hebron, KY and see how UPS supports retail and industrial customers adapting to the new reality of integrated ecommerce.

The Hebron campus – considered a key logistics operation serving the retail and industrial sectors – has access to 62 percent of the U.S. population within two days via UPS Ground and 64 percent using UPS Freight. UPS is constantly adding capacity and with the most recent expansions, campus now totals 1.25 million sq.ft.  The campus is minutes from the Greater Cincinnati Airport and is within 600 miles of 30 major metropolitan markets.

Special information: Guests will be required to present a government issued photo ID (driver’s license or passport) before admittance onto facility property.  Business casual attire is recommended (no dresses or skirts). For safety reasons, open-toe and high-heel shoes are not permitted as well as the consumption of alcohol prior to the visit being strictly prohibited. Please bring valid government-issued ID.

UPS Supply Chain Tour

Scan here or go to ups.com to learn more about the Contract Logistics solutions and capabilities.

 


Bus departs Duke Energy Convention Center: 11:30 a.m.

Tour time: 12 p.m. – 1:00 p.m.
Bus returns to Duke Energy Convention Center: 1:30 p.m.

Attendee Limit: 30

ABOUT TOURS

There is a small additional fee of $35 for the tour, which covers the tour and transportation to and from the hotel. There may not be enough spots on the tours for all conference registrants, so hurry and sign up today! Tour hosts reserve the right to approve registrants. Other tour limitations may apply, and tours are subject to change.