Omnichannel Operations Track

Omnichannel operations are becoming critical in DTC businesses as customers demand the same great experience wherever they shop. The sessions in this track will give you a better understanding of how omnichannel works to equip you for success in your organization.
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Executive & Management Track

Over two days, these high-level focused sessions will go in depth on key topics that resonate with operations and fulfillment executives, presented in a format which allows for rich interaction and peer-to-peer networking.
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Warehouse & Fulfillment Track

Hear from merchant practitioners and thought leaders who will tackle the big questions and provide solutions to challenges around warehouse optimization and automation, evaluating your packaging process, warehouse space utilization and more.
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Shipping & Delivery Track

The sessions in this track will help you sort through important issues including evaluating same-day delivery, free shipping, returns and logistics. Hear from expert panelists and industry veterans who will help you develop a winning shipping and logistics approach.
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Customer Experience Track

This track will deliver a wealth of insights into ways leading brands are doing things like successfully addressing hiring and retention, leveraging Voice of the Customer data, tapping the power of Net Promoter Score and ensuring a consistently excellent experience.
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Technology & Integration Track

The focus in this track will be on technology processes and capabilities, and how they’re being used to address new challenges in D2C and ecommerce fulfillment. Attend these sessions and get a better handle on how various software systems enable your operations to run more efficiently and effectively.
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