If your question is not answered below, please contact us at 800-777-5006 or email

When and where will the rescheduled Ecommerce Operations Summit take place?

Ops Summit is taking place September 9 – 10, 2020 – ONLINE – Grab your pass, mark your calendar, and fire up your wi-fi.

What happens to the ticket I already purchase?

All tickets for the 2020 event are automatically transferred to the virtual experience.

What if I am unable to attend on September 9 – 10, 2020?

Your registration can be transferred free of charge to a colleague. Or we can apply your conference pass toward our 2021 ECOPS, which will return next year. Please reach out to no later than August 9, 2020 to make these changes. If we do not receive notification before then your pass will automatically roll over to the September 9 – 10, 2020 event.

Will the conference program remain the same?

You’ll still hear from many of the same speakers but by going virtual we’re able to offer more education, more networking, and more fun–all from the comfort of your home.

Every pass includes:
CONTENT. Access all of the keynotes, roundtables, networking, and workshops, available live and on-demand—you’ll get more content online than you could have ever attended at the live event.
FORMAT MIXES. Get a variety of content formats, mixing shorter sessions fit for busy schedules and longer deep dives into critical industry topics.
NETWORKING. Attend daily networking activities, including in-session chats, dedicated Power Hour mixers, birds-of-a-feather breakouts, and the opportunity to set up meetings with fellow attendees at any time
PARTNERS & DEALS. Enjoy ample brain breaks to stop, think, and explore our virtual exhibit hall for fresh ideas, new partners, and technologies essential to your business

I have more questions, who should I contact?

If you’re an attendee, please reach out to our client services team at

If you’re a sponsor or an exhibitor, please reach out to William Camaraza at

If you’re a speaker, please reach out to Michael O’Brien at



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