If your question is not answered below, please contact us at 800-777-5006 or email

When and where will the rescheduled Ecommerce Operations Summit take place?

Ops Summit will now take place on September 9 – 10, 2020 at the Gaylord Opryland in Nashville, TN.

What happens to the ticket I already purchase?

All tickets are automatically transferred to our new dates of September 9 – 10, 2020.

What if I am unable to attend on September 9 – 10, 2020?

Your registration can be transferred free of charge to a colleague. Or we can apply your conference pass toward our 2021 ECOPS, which will return next year. Please reach out to no later than May 31, 2020 to make these changes. If we do not receive notification before then your pass will automatically roll over to the September 9 – 10, 2020 event.

What Happens to My Hotel Room?

If you booked a room for the Orlando event, it was automatically canceled by the hotel. We’ll be in touch shortly with more information on how to book your discounted room at the Gaylord Opryland in Nashville, TN:

Will the conference program remain the same?

Much of the program and many of the speakers will remain the same, however, our content team will curate new sessions and learning experiences that will provide insights, support and best practices that reflect the industry now.

I have more questions, who should I contact?

If you’re an attendee, please reach out to our client services team at

If you’re a sponsor or an exhibitor, please reach out to William Camaraza at

If you’re a speaker, please reach out to Michael O’Brien at



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