FAQs & PRICING

Here are a few of the Ecommerce Operations Summit FAQs and pricing for attendees. If your question is not answered below, please contact us at 800-777-5006 or 301-354-2101 | email clientservices@accessintel.com

How much does Ecommerce Operations Summit cost?

What is the Ecommerce Operations Summit?

What are my options for attending?

Who should attend?

What are the benefits of attending?

Are there group/team discounts?

What meals are included with my registration?

What are the Tours and when do they take place?

How do I register for a Tour?

Are there any networking functions during the evenings?

What is the dress code?

What is the refund/cancellation policy?

Is my registration transferrable?

How can I be a sponsor?


How much does Ecommerce Operations Summit cost?

The cost of the conference varies based on when you register, if you sign up for the Full Conference or Main Conference only and if you are a Merchant or non-merchant (vendor, consultant, etc.):

Pricing for Merchants:

  Register By Summit Pass Summit Pass Plus
Best Price 10/11/2019 $795 $995
Onsite 4/16/2020 $1,395 $1,595

Non-Merchant Pricing:

  Register By Summit Pass Summit Pass Plus
Best Price 10/11/2019 $1,445 $1,645
Onsite 4/16/2020 $2,045 $2,245

Sign up now for the best rate available!!


What is the Ecommerce Operations Summit?

The Ecommerce Operations Summit 2020 is the only event devoted exclusively to direct-to-customer and omnichannel operations & fulfillment. Over 2.5 days you’ll have access to unique content on key trends, how-to and lessons learned in warehousing, contact/call center, order management, pick, pack, packaging, shipping, returns/reverse logistics, inventory management, supply chain, global ecommerce, staffing, technology and more!


What are my options for attending?

You have the option of either attending the Summit Pass Plus (which includes a half-day pre-conference with one of four intensive workshops to choose from) or the Summit Pass.

The Summit Pass Plus includes the pre-conference workshops, where you’ll get comprehensive training on specific topics in operations and fulfillment management. The Main Conference includes 40+ sessions in six tracks to give you a complete complement of operations knowledge and experience. Both options include attendance to the Welcome Party, all receptions, exhibit hall and roundtables. Tours and the networking dinner may be added at an additional cost.


Who should attend?

If you have responsibilities in any of the areas below, attending the Ecommerce Operations Summit is a must for your professional knowledge and development:

  • Warehousing
  • Order Management
  • Pick, Pack & Ship
  • Ship-to-store, ship-from-store, drop shipping
  • Returns/Reverse Logistics
  • Shipping, Distribution & Delivery
  • Technology, Automation & Systems Integration
  • Transportation
  • Global Ecommerce Operations
  • Customer Experience/Service, Call & Contact Center Management
  • HR, Workforce Management and Organizational Structure
  • Payment Processing & Fraud Prevention

What are the benefits of attending?

Exclusivity: This is the only event exclusively built for anyone involved in DTC and omnichannel operations & fulfillment. You will walk away with actionable information you can use right away to help improve your operations efficiency, cut costs and boost customer satisfaction.

Networking: Ecommerce Operations Summit 2020 is your once-a-year opportunity to meet industry leaders and meet up with your peers. No other event brings the entire DTC and omnichannel operations & fulfillment community together. This year, you will have expanded networking opportunities and be able to take advantage of the Operations Summit Connect show app, allowing you to see who is attending.

Learn from leading brands: Industry leaders from top brands will share how they are managing to reduce costs, increase satisfaction and improve speed and productivity in their organization. You will hear the innovative strategies and initiatives being incorporated to successfully navigate the demands from customers to ship to and from store, free and same-day shipping, etc.


Are there group/team discounts?

Yes. Discounts are given when you attend with a group of 4 or more colleagues from your organization. Please contact our Client Services Team at clientservices@accessintel.com or 800-899-8435 with additional questions or to learn how to register a group.

  • 4 attendees from the same company get a 15% discount each
  • 8+ attendees from the same company get a 25% discount each

What meals are included with my registration?

Continental breakfast and lunch is included each day. In addition, if you attend any of the early tours, a boxed breakfast will be provided.

 


What are the Tours and when do they take place?

Immensely popular, pre-arranged tours are small group tours of several facilities in the Pittsburgh area, organized to give you the opportunity to see them in action, learn from industry leaders and get your questions answered personally. With limited capacity, the Tours always sell out very quickly, so we suggest you move fast to guarantee attending a tour of your liking.


How do I register for a Tour?

You can register for a tour during the conference registration process. If you have a specific tour in mind that you want to attend, we encourage you to do so early: tours are limited in attendance and sell out on a first-to-register basis.

If you have already registered and would like to add a tour to your Operations Summit experience, you can modify your registration using your registration id.

Tour hosts reserve the right to approve registrants. Other tour limitations may apply.


Are there any networking functions during the evenings?

Yes – you have a great opportunity to network with your peers at Welcome Party on April 14, our Group Networking Event and Exhibit Hall Reception on April 15, and at the multiple roundtables and breaks available to you throughout Ecommerce Operations Summit. Other functions will be added as we continue to plan for 2020.


What is the dress code?

Business casual. Sometimes meeting rooms can get cold so please bring a light sweater or jacket.


What is your refund/cancellation policy?

Refunds were available in full until February 1, 2020. After February 1, any cancellation requests received in writing will be granted, less a $200 administration fee. No cancellations will be available after February 1, 2020.


Is my registration transferable?

Yes, you may arrange transfer your registration to anyone else in your organization at any time. Please email Cory Smith, clientservices@accessintel.com for more information.


How can I be a sponsor?

There are multiple sponsorship opportunities around the Summit. For questions regarding either of these, please contact William Camaraza, at csmith@accessintel.com or 954-389-1442.

I still have questions and none of these FAQ’s help.

For registration questions please contact: Heather Westrom, Show Director, Hwestrom@accessintel.com or 203-899-8943.

For general questions, please contact our Client Services Team at clientservices@accessintel.com or 800-899-8435.

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