Ecommerce Operations Summit sessions are held in four distinct tracks, each tackling a different facet of omnichannel operations and fulfillment.

Omnichannel Operations Track

Customers today demand and expect the same great brand experience wherever, whenever and however they shop. The sessions in this track will cover how companies are utilizing their people, processes and technologies to achieve omnichannel success.

Customer Experience Track

This track will deliver a wealth of insights into ways leading brands are doing things like preparing agents for new opportunities, balancing self-service with live contact and delivering customer service excellence across channels.

Warehouse & Fulfillment Track

Hear from merchant practitioners and thought leaders who will tackle the big questions and provide solutions to challenges around reverse logistics, sustainable packaging, distribution network expansion and more.

Shipping & Delivery Track

The sessions in this track will help you sort through important issues including dealing with rising parcel costs, advanced rate shopping, strategies for cross-border expansion and more. Expert panelists and industry veterans will help you develop a winning approach.


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