Mark Irvin is the chief inclusion, diversity and talent officer for Best Buy Co. Inc. In this role, he is responsible for the company’s strategy for creating and sustaining an inclusive work environment for its 125,000 employees. He also oversees all programs aimed at attracting, retaining and growing diverse talent and perspectives.

Mark has spent most of his 30-year career in supply chain leadership. But he has always had a passion for people and the development of leaders, dating back to his time as a captain in the U.S. Army.

Most recently, Mark served as Best Buy’s senior vice president of supply chain, overseeing all of the company’s distribution centers. He was instrumental in realigning the company’s supply chain structure to drive innovation and efficiency that have resulted in exceptional customer experiences.

Prior to joining Best Buy in 2013, Mark held a variety of supply chain leadership roles at Target for 11 years, both in the field and at the corporate headquarters. He has also held leadership roles at Cummins Inc., Corporate Express Delivery Systems and Baxter Healthcare.

Mark has a bachelor’s degree from Fisk University in Nashville and an MBA from Franklin University in Columbus, Ohio. He was commissioned through the ROTC program at Vanderbilt University and served in the U.S. Armed Forces for eight years in field medical logistics.

Letitia Webster is the Senior Vice President of eCommerce, Omni Channel and Master Data Management for Tractor Supply Company. With over 1,900 stores across 49 states, an ecommerce website at and annual sales of $10.62 billion, Tractor Supply Company is the largest rural lifestyle retailer in the United States. Letitia has extensive experience in retail and ecommerce and understands the challenges of keeping pace with today’s changing consumer.

Letitia is responsible for building a seamless omni channel customer experience at Tractor Supply. She joined the Company in 2014 as the Divisional Merchandise Manager for Omni Channel and served as the Vice President of Omni Channel from March 2015 until assuming her current role in December 2019. Prior to joining Tractor Supply, Letitia spent 27 years at Sears Holdings Corporation, most recently as Senior Director and General Manager of Online. She has been recognized as one of the “Women Changing the Retail World” as well as one of the “Top Women in Retail Tech”.  Letitia holds a Bachelor of Science in apparel and textiles from The University of Alabama, and she is a member of the NRF Digital Council.


Fill out the fields below to receive the latest updates from Ecommerce Operations Summit.