WEDNESDAY, APRIL 10 | 9:00 – 10:00 AM

Power Panel: Navigating Customer Expectations in 2019

It’s hard to say how much of today’s rising consumer expectations are organic vs. created – and how much can be tied to Amazon – but in any event, they never seem to move backward. On the front end, marketing and sales drive offers, promotions and incentives to bring the traffic and conversations. On the back end, operations and fulfillment teams are tasked with making the magic happen by not only getting orders out the door quickly but keeping in step with the overall brand experience and promise.

Join in this fireside chat discussion, focusing on customer imperatives in each panelists’ organizations and how they’re met in terms of people, process and technology, as well as observations on trends and the state of the industry.


Pooja Agarwal

Vice President of Operations

Rick Duley

Director of Fulfillment Networks

Lori Jackson

Vice President of Operations

WEDNESDAY, APRIL 10 | 12:30 – 1:45 PM

Keynote: Trade, Tariffs, Ecommerce and Foreign Trade Zones

With uncertainty reigning as trade wars heat up, Foreign Trade Zones have become increasingly more vital for businesses importing products and materials from overseas. FTZ #138, which covers 25 counties in central Ohio, is one of the most active zones for warehousing and distribution in the country—ranking 8th out of 195, and handles over $9 billion of merchandise annually.

In this keynote presentation, Angie Atwood, Director of the National Association of Foreign-Trade Zones (NAFTZ) and administrator for FTZ #138 at the Columbus Regional Airport Authority, will discuss:


  • The growing importance of a strategically located zone in the context of the global trade picture
  • The role of the NAFTZ in facilitating cross-border ecommerce
  • How state-of-the-art facilities and infrastructure at Rickenbacker International Airport are enabling it
  • The essential operational functions of FTZ #138 that allow for its high level of efficiency

Angie Atwood