The MCM CommerceChat podcast series is proud to highlight speakers and content from the Ecommerce Operations Summit. Here’s the insights and strategies shared by our 2019 speaking faculty. Subscribe today to get the latest podcasts as soon as they become available.!
In this latest MCM CommerceChat podcast, we spoke with Willis Weirich, Senior Vice President, Supply Chain and Operations at Neiman Marcus, about how the customer experience informs supply channel priorities. Willis is one of our keynote speakers on this subject at Ecommerce Operations Summit 2020, April 14-16 in Orlando, FL.
Micro fulfillment centers are all the rage in e-grocery – small, highly automated systems that use robotics to fulfill online orders in 1 to 2 minutes. Neil Stern of McMillonDoolittle talks all things MFC in this latest MCM CommerceChat podcast. He'll also lead an MFC session at Ecommerce Operations Summit (4/14-16, Orlando).
For years, ecommerce operations have been perceived as a male-dominated world. However, it's become evident today that women are making noticeable strides and taking on more leadership roles. In the latest MCM CommerceChat podcast, Angie Stocklin, Co-Founder and COO of One Click, talks about how her company has made an effort to be more inclusive as a way to ensure growth and opportunity.
What areas of omnichannel operations need improvement? What challenges and opportunities are retailers facing? Charles Dimov of OrderDynamics, discusses his company's recent research in this MCM CommerceChat podcast, and will go into greater depth at Ecommerce Operations Summit 2019, April 9-11 in Columbus, OH.
"The customer is always right," is a slogan that promises that retailers give the highest priority to the customer experience. But is it a true statement? In the latest MCM CommerceChat podcast, Stan Lucas, Principal of Lucas Advising, LLC., talks about how you approach the concept of “the customer is always right” can impact your business either positively or negatively.
In retail today, technology is playing a vital role to offer the best experience for customers. It has enabled retailers to personalize the relationship between the customer and the retailer. In our latest MCM CommerceChat podcast, Logan Crane, Vice President of Operations for Boll & Branch talks about how the brand has used technology to get a more centric view of the customer journey.
If stores are the weak link in inventory accuracy, how do you improve it to avoid stock-outs and dissatisfied customers? Steve DeNunzio of Ohio State's graduate logistics program covers the challenges and solutions in this MCM CommerceChat podcast. He'll also lead this discussion at Ecommerce Operations Summit in Columbus, OH.
In this MCM CommerceChat podcast, Anthony Burnside, manager of direct-to-customer order management and omnichannel fulfillment for Abercrombie & Fitch, talks to Multichannel Merchant about the role of data analytics and data science inside his group and organization
Customer feedback is vital in any business or industry. Retailers in particular are utilizing it to not only put specific products under the microscope, but to also analyze how they're providing the best experience across all their channels. Listen to the lastest MCM CommerceChat podcast with Martha Brooke of Interaction Metrics as she discusses the value of customer feedback.
Having a good marketing strategy in place for the holiday season is critical, especially in terms of remaining competitive in pricing and offers. In this latest edition of our MCM CommerceChat podcast, Phil Minix, Executive Vice President of Rod's Western Palace, talks about his company’s marketing strategy and preparing for the holiday blitz.