Tuesday | August 17

7:00 AM – 5:00 PM

Registration Open

Room: Ryman Exhibit Hall, Foyer B
8:00 AM – 9:00 AM

Breakfast

Room: Tennessee Ballroom Lobby
9:00 AM – 10:00 AM

Keynote: Building an Ecommerce Operations Workforce for the New Era

Room: Tennessee Ballroom C
10:00 AM – 10:45 AM

Break in Expo Hall

10:00 AM – 6:00 PM

Expo Hall Open

Room: Ryman Ballroom
10:30 AM – 11:15 AM

Balancing Workforce and Automation in a Disruptive Time

Room: Tennessee Ballroom D/E
10:30 AM – 11:15 AM

Winning at China Fulfillment: Going DTC from Origin

Room: Tennessee Ballroom C
11:30 AM – 12:15 PM

3PL, 4PL, On Demand: The Evolution of Outsourcing

Room: Tennessee Ballroom C
12:00 PM – 1:30 PM

Lunch

Room: Tennessee Ballroom Lobby
1:30 PM – 2:15 PM

Software Selection: Fulfillment Tech Considerations for the Non-Technical

Room: Tennessee Ballroom C
1:30 PM – 2:15 PM

Turning Disruption into Opportunity at Batch

Room: Tennessee Ballroom D/E
2:30 PM – 3:15 PM

At the Bar: The Case for MFC Beyond Grocery

Room: Tennessee Ballroom C
2:30 PM – 3:15 PM

Getting Your Shipping Plans Buttoned Up Heading Into Peak

Room: Tennessee Ballroom D/E
3:15 PM – 3:45 PM

Break in Expo Hall

3:50 PM – 4:35 PM

Hitting a Last-Mile Home Run (If You’re Not a Big Box)

Room: Tennessee Ballroom C
3:50 PM – 4:35 PM

Women in Operations: Taking a Hammer to the Glass Ceiling

Room: Tennessee Ballroom D/E
4:30 PM – 6:00 PM

Happy Hour in the Expo Hall

Wednesday | August 18

8:00 AM – 2:00 PM

Registration Open

Room: Ryman Exhibit Hall, Foyer B
9:00 AM – 10:00 AM

Breakfast in the Expo Hall

9:30 AM – 10:15 AM

5G, IoT and the Smart Warehouse of the Future

Room: Tennessee Ballroom D/E
9:30 AM – 10:15 AM

Meeting the 1-2 Day Delivery Challenge: A Strategy to Drive Profitable Fulfillment

Room: Tennessee Ballroom C
10:30 AM – 11:15 AM

Beyond the Go Live: Managing Your Latest Implementation

Room: Tennessee Ballroom C
10:30 AM – 11:15 AM

Building a CX Strategy That Boosts Reorders and AOV

Room: Tennessee Ballroom D/E
11:30 AM – 12:15 PM

Developing a Successful Multi-Carrier Strategy

Room: Tennessee Ballroom C
11:30 AM – 12:15 PM

The Boom in Recommerce: Getting Sustainable, Riding the Wave

Room: Tennessee Ballroom D/E
12:00 PM – 1:30 PM

Lunch

Room: Tennessee Ballroom Lobby
1:30 PM – 2:15 PM

In the New Era of Ecommerce, Omnichannel Must Become Unified to Diversify Risk

Room: Tennessee Ballroom D/E
1:30 PM – 2:15 PM

The Ins and Outs of International Shipping for SMBs

Room: Tennessee Ballroom C
2:30 PM – 3:30 PM

Keynote: Meeting Evolving Customer Needs in a Growth Mode

Room: Tennessee Ballroom C
3:30 PM – 4:30 PM

Cocktail Hour in the Expo Hall