Monday | August 16

4:30 PM – 6:30 PM

Badge Pick-Up Party

Room: Tennessee Ballroom Lobby

Tuesday | August 17

7:00 AM – 5:00 PM

Registration Open

Room: Tennessee Ballroom Foyer
8:00 AM – 9:00 AM

Networking Breakfast

Room: Tennessee Ballroom Lobby
9:00 AM – 10:00 AM

Keynote: Building a Workforce for the New Era

Room: Tennessee Ballroom C
10:00 AM – 6:00 PM

Exhibit Hall Open

Room: Ryman Ballroom
10:00 AM – 10:30 AM

Networking Break in Exhibit Hall

Room: Tennessee Ballroom C
10:30 AM – 11:15 AM

Balancing Workforce and Automation in a Disruptive Time

Room: Tennessee Ballroom D/E
10:30 AM – 11:15 AM

Winning at China Fulfillment: Going DTC from Origin

Room: Tennessee Ballroom C
11:30 AM – 12:15 PM

3PL, 4PL, On Demand: The Evolution of Outsourcing

Room: Tennessee Ballroom C
11:30 AM – 12:15 PM

How to Negotiate Best-in-Class Shipping Contracts with UPS, FedEx

Room: Tennessee Ballroom D/E
12:00 PM – 1:30 PM

Lunch

Room: Tennessee Ballroom Lobby
1:30 PM – 2:15 PM

Software Selection: Fulfillment Tech Considerations for the Non-Technical

Room: Tennessee Ballroom C
1:30 PM – 2:15 PM

Turning Disruption into Opportunity at Batch

Room: Tennessee Ballroom D/E
2:30 PM – 3:15 PM

At the Bar: The Case for MFC Beyond Grocery

Room: Tennessee Ballroom C
2:30 PM – 3:15 PM

Getting Your Shipping Plans Buttoned Up Heading Into Peak

Room: Tennessee Ballroom D/E
3:15 PM – 3:45 PM

Networking Break in Exhibit Hall

Room: Tennessee Ballroom C
3:50 PM – 4:35 PM

Hitting a Last-Mile Home Run (If You’re Not a Big Box)

Room: Tennessee Ballroom C
3:50 PM – 4:50 PM

Taking a Hammer to the Glass Ceiling: Women in Operations Panel and Reception

Room: Tennessee Ballroom D/E
4:30 PM – 6:00 PM

Happy Hour and Pub Crawl in the Exhibit Hall

Room: Tennessee Ballroom C

Wednesday | August 18

8:00 AM – 12:00 PM

Registration Open

Room: Tennessee Ballroom Foyer
9:00 AM – 4:30 PM

Exhibit Hall Open

Room: Ryman Exhibit Hall
9:00 AM – 10:00 AM

Networking Breakfast in the Exhibit Hall

Room: Tennessee Ballroom C
9:30 AM – 10:15 AM

5G, IoT and the Smart Warehouse of the Future

Room: Tennessee Ballroom D/E
9:30 AM – 10:15 AM

Meeting the 1-2 Day Delivery Challenge: A Strategy to Drive Profitable Fulfillment

Room: Tennessee Ballroom C
10:30 AM – 11:15 AM

Beyond the Go Live: Managing Your Latest Implementation

Room: Tennessee Ballroom C
10:30 AM – 11:15 AM

Building a CX Strategy That Boosts Reorders and AOV

Room: Tennessee Ballroom D/E
11:30 AM – 12:15 PM

Developing a Successful Multi-Carrier Strategy

Room: Tennessee Ballroom C
11:30 AM – 12:15 PM

The Boom in Recommerce: Getting Sustainable, Riding the Wave

Room: Tennessee Ballroom D/E
12:00 PM – 1:30 PM

Lunch

Room: Tennessee Ballroom Lobby
1:30 PM – 2:15 PM

In the New Era of Ecommerce, Omnichannel Must Become Unified to Diversify Risk

Room: Tennessee Ballroom D/E
1:30 PM – 2:15 PM

The Ins and Outs of International Shipping for SMBs

Room: Tennessee Ballroom C
2:00 PM – 2:30 PM

Ice Cream Social

Room: Tennessee Ballroom Lobby
2:30 PM – 3:30 PM

Keynote: Meeting Evolving Customer Needs in a Growth Mode

Room: Tennessee Ballroom C
3:30 PM – 4:30 PM

Happy Hour in the Exhibit Hall

Room: Tennessee Ballroom C