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Tuesday | April 14

10:00 AM – 7:00 PM

Registration Open

12:00 PM – 1:00 PM

Lunch for Workshop Participants

Room: Los Angeles Foyer
1:00 PM – 5:00 PM

Master Class Workshop: Getting Both Arms Around the Ecommerce Returns Beast

Room: New York
1:00 PM – 5:00 PM

Master Class Workshop: The Fundamentals of Operations & Fulfillment

Room: Miami
1:00 PM – 5:00 PM

Master Class Workshop: The Insider’s Playbook to Mastering Small Parcel Contract Negotiations

Room: New Orleans
1:00 PM – 5:00 PM

Master Class Workshop: Steps to Creating a Winning Customer Experience

Room: Los Angeles
5:00 PM – 7:00 PM

Welcome Party

Room: Exhibit Hall

Wednesday | April 15

7:00 AM – 6:00 PM

Registration Open

Room: Cypress Registration Desk
8:00 AM – 9:00 AM

Breakfast + Roundtables

Room: Cypress 1
9:00 AM – 10:00 AM

Keynote Presentation: How Market Demands Are Driving a Supply Chain Evolution

Room: Cypress 1
10:00 AM – 10:45 AM

Coffee Break in the Expo Hall

Room: Exhibit Hall
10:45 AM – 11:30 AM

Establishing a Toolkit of E-Grocery Fulfillment Formats

Room: Cypress Alcove 2
10:45 AM – 11:30 AM

A Tale of 3 Retailers: Navigating Different Paths to Delivery Speed

Room: Cypress Ballroom – Theater 3
10:45 AM – 11:30 AM

Optimizing DTC Operations in an Ever-Changing World

Room: Cypress Ballroom – Theater 2
10:45 AM – 11:30 AM

Distributed Logistics for Digital Commerce: Yield Management to Drive Growth

Room: Cypress Ballroom – Theater 1
11:40 AM – 12:25 PM

Overcoming the Challenge of (Literally) Delivering on Customer Expectations

Room: Cypress Ballroom – Theater 4
11:40 AM – 12:25 PM

MFCs for E-Grocery: Getting Around Fulfillment Challenges

Room: Cypress Alcove 2
11:40 AM – 12:25 PM

Building a Parcel Negotiation Strategy: Advice from Former Carrier Executives

Room: Cypress Ballroom – Theater 3
11:40 AM – 12:25 PM

Maintain Your Space: Floor-to-Ceiling FC Facilities Management

Room: Cypress Ballroom – Theater 2
11:40 AM – 12:25 PM

IoT in the Omnichannel Supply Chain: Transformation Entering the Realm of the Possible

Room: Cypress Ballroom – Theater 1
12:30 PM – 1:40 PM

Expo Hall Closed

Room: Exhibit Hall
12:30 PM – 1:40 PM

Keynote Power Panel Luncheon: DTC Leaders on Challenges, Opportunities and the Future

Room: Cypress 1
1:50 PM – 2:35 PM

Are You Operationally Ready for $143 Billion in E-Grocery Food/Beverage Spend?

Room: Cypress Alcove 2
1:50 PM – 2:35 PM

Is Cross-Border Even Worth It Anymore?

Room: Cypress Ballroom – Theater 3
1:50 PM – 2:35 PM

Meeting Today’s Workforce Challenges in Ecommerce Operations

Room: Cypress Ballroom – Theater 2
1:50 PM – 2:35 PM

Two-Sided Growth: The Value of Partnership in Drop Shipping

Room: Cypress Ballroom – Theater 1
2:30 PM – 3:15 PM

Energy Break in the Expo Hall

Room: Exhibit Hall
3:20 PM – 4:05 PM

Orchestrating the Customer Experience: Unified Data and Personalization

Room: Cypress Ballroom – Theater 4
3:20 PM – 4:05 PM

Taking a Closer Look at Regional Parcel Carriers

Room: Cypress Ballroom – Theater 3
3:20 PM – 4:05 PM

Integrating Material Handling Automation Into Your Fulfillment Operation

Room: Cypress Ballroom – Theater 2
3:20 PM – 4:05 PM

Sell Everywhere, Deliver Every Way: Achieving Accelerated Growth in a Unichannel World

Room: Cypress Ballroom – Theater 1
3:20 PM – 4:05 PM

Reshaping the Last Mile: New Business Models, Technologies

Room: Cypress Alcove 2
4:15 PM – 5:00 PM

How Millennials and Gen Z are Reshaping Customer Care

Room: Cypress Ballroom – Theater 4
4:15 PM – 5:00 PM

Managing 1m Square Feet As If It Was 10,000: The Dell Story

Room: Cypress Ballroom – Theater 2
4:15 PM – 5:00 PM

Recognizing and Celebrating Women in Omnichannel

Room: Cypress Ballroom – Theater 1
4:15 PM – 5:00 PM

Last Mile to Final Foot: What Does the Future Hold?

Room: Cypress Alcove 2
5:00 PM – 6:00 PM

Pub Crawl in the Expo Hall

Room: Exhibit Hall
9:00 PM – 11:00 PM

Ecomm Ops Summit Late Night Dessert + Cocktail Party

Thursday | April 16

8:00 AM – 9:00 AM

Breakfast

Room: Cypress 1
8:00 AM – 10:00 AM

Registration Open

9:00 AM – 9:40 AM

The Store of the Future Is Not a Store: Beyond Omnichannel to a Harmonized Experience

Room: Cypress Ballroom – Theater 4
9:00 AM – 9:40 AM

Why Data is Important: What Every Ecommerce Shipper Should Know

Room: Cypress Ballroom – Theater 3
9:00 AM – 9:40 AM

Brains Over Bot Brawn: Accelerating the Pace of Robotic Intelligence

Room: Cypress Alcove 2
9:00 AM – 9:40 AM

Getting Subscription Programs Right on the Back End

Room: Cypress Ballroom – Theater 2
9:00 AM – 9:40 AM

Can We Be Direct? Overcoming Operational Growing Pains in DTC

Room: Cypress Ballroom – Theater 1
9:50 AM – 10:30 AM

Case Study: How Telus Created a Front-End Customer Experience that Set it Apart

Room: Cypress Ballroom – Theater 4
9:50 AM – 10:30 AM

Ecommerce Parcel Shipping in a Constantly Changing World

Room: Cypress Ballroom – Theater 3
9:50 AM – 10:30 AM

Warehouse Robotics Power Panel: Where It’s At, Where It’s Headed

Room: Cypress Alcove 2
9:50 AM – 10:30 AM

Marrying Innovation and Pragmatism in Product Packaging

Room: Cypress Ballroom – Theater 2
9:50 AM – 10:30 AM

Late to the Game Flips to an Omnichannel Win for Hibbett Sports

Room: Cypress Ballroom – Theater 1
10:30 AM – 11:15 AM

Expo Hall Open – Coffee and Snacks

Room: Exhibit Hall
10:40 AM – 11:10 AM

4 Weeks in Perris: Walker Edison’s New Fulfillment Center Startup Story

Room: Cypress Alcove 3
11:20 AM – 12:00 PM

When Customer Services Goes Bespoke

Room: Cypress Ballroom – Theater 4
11:20 AM – 12:00 PM

Using Independent Contractors for Ecommerce Delivery: Understanding the Issues

Room: Cypress Ballroom – Theater 3
11:20 AM – 12:00 PM

The Growing Nexus of Robotics and Third-Party Logistics

Room: Cypress Alcove 2
11:20 AM – 12:00 PM

Measuring the Speed of Success: Metrics for Optimizing Your Operations

Room: Cypress Ballroom – Theater 2
11:20 AM – 12:00 PM

Unified Inventory: The Key to Omnichannel Success

Room: Cypress Ballroom – Theater 1