Use the Add to My Agenda buttons to compile a Personalized Agenda of the sessions you wish to attend. Then submit an email address at bottom of screen to receive your Personalized Agenda in your inbox!

Wednesday | April 10

7:00 AM – 6:00 PM
AddAdded to My Agenda
Click to add or remove this session from your Personalized Agenda.

Registration Open

Room: Regency Foyer
8:00 AM – 8:50 AM
AddAdded to My Agenda
Click to add or remove this session from your Personalized Agenda.

Breakfast + Roundtables

Room: Regency Ballroom
9:00 AM – 10:00 AM
AddAdded to My Agenda
Click to add or remove this session from your Personalized Agenda.

Keynote Presentation

Room: Regency Ballroom
10:00 AM – 10:30 AM
AddAdded to My Agenda
Click to add or remove this session from your Personalized Agenda.

Coffee Break in the Expo Hall

Room: Exhibit Hall
10:00 AM – 6:00 PM
AddAdded to My Agenda
Click to add or remove this session from your Personalized Agenda.

Expo Hall Open

Room: Exhibit Hall
10:35 AM – 11:25 AM
AddAdded to My Agenda
Click to add or remove this session from your Personalized Agenda.

Balancing Self-Service and Hands-On Support in Customer Care

Room: Theater 1
10:35 AM – 11:25 AM
AddAdded to My Agenda
Click to add or remove this session from your Personalized Agenda.

Fulfillment Network Expansion: The Pros and Cons

Room: Theater 2
10:35 AM – 11:25 AM
AddAdded to My Agenda
Click to add or remove this session from your Personalized Agenda.

How Sustainable are Rising Shipping Costs?

Room: Theater 4
10:35 AM – 11:25 AM
AddAdded to My Agenda
Click to add or remove this session from your Personalized Agenda.

Data Scientists: The New Rock Stars, Sans Lab Coats

Room: Theater 3
11:35 AM – 12:25 PM
AddAdded to My Agenda
Click to add or remove this session from your Personalized Agenda.

Shifting Gears: Preparing Your CS Team for New Channels, Opportunities

Room: Theater 1
11:35 AM – 12:25 PM
AddAdded to My Agenda
Click to add or remove this session from your Personalized Agenda.

Omnichannel, Unified Commerce and Profitability: Can They Get Along?

Room: Theater 3
12:30 PM – 1:45 PM
AddAdded to My Agenda
Click to add or remove this session from your Personalized Agenda.

Lunch and Keynote Presentation

Room: Regency Ballroom
1:50 PM – 2:40 PM
AddAdded to My Agenda
Click to add or remove this session from your Personalized Agenda.

Handling Challenges: Preparing Agents Who Rock at Resolution

Room: Theater 1
1:50 PM – 2:40 PM
AddAdded to My Agenda
Click to add or remove this session from your Personalized Agenda.

Speeding Up Urban Fulfillment: Exploring Same-Day, Next-Day and Two-Day Options

Room: Theater 2
1:50 PM – 2:40 PM
AddAdded to My Agenda
Click to add or remove this session from your Personalized Agenda.

Go Like a Pro: Upping Your Contract Negotiation Game with UPS, FedEx

Room: Theater 4
1:50 PM – 2:40 PM
AddAdded to My Agenda
Click to add or remove this session from your Personalized Agenda.

Improving Store Inventory Accuracy with Carrots and Sticks

Room: Theater 3
2:40 PM – 3:15 PM
AddAdded to My Agenda
Click to add or remove this session from your Personalized Agenda.

Energy Break in the Expo Hall

Room: Exhibit Hall
3:20 PM – 4:05 PM
AddAdded to My Agenda
Click to add or remove this session from your Personalized Agenda.

Bringing Brick-and-Mortar Personalization Online for Your Customers

Room: Theater 1
3:20 PM – 4:05 PM
AddAdded to My Agenda
Click to add or remove this session from your Personalized Agenda.

Pop-Up DCs to the Rescue: Flexible, Economic Solutions for Peak Expansion

Room: Theater 2
4:15 PM – 5:00 PM
AddAdded to My Agenda
Click to add or remove this session from your Personalized Agenda.

Social Listening and the Customer: The Eyes and Ears of Your Brand

Room: Theater 1
4:15 PM – 5:00 PM
AddAdded to My Agenda
Click to add or remove this session from your Personalized Agenda.

Try Before You Buy: Great Opportunity or Returns Tsunami Risk?

Room: Theater 2
4:15 PM – 5:00 PM
AddAdded to My Agenda
Click to add or remove this session from your Personalized Agenda.

Navigating Multi-Carrier Rate Shopping to Meet Customer Delivery Promises

Room: Theater 4
4:15 PM – 5:00 PM
AddAdded to My Agenda
Click to add or remove this session from your Personalized Agenda.

Recognizing and Celebrating Women in Omnichannel

Room: Battelle Grand Mezzanine
5:00 PM – 6:00 PM
AddAdded to My Agenda
Click to add or remove this session from your Personalized Agenda.

Pub Crawl in the Expo Hall

Room: Exhibit Hall