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Thursday | April 11

7:30 AM – 10:00 AM
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Registration Open

Room: Regency Foyer
8:00 AM – 8:50 AM
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Breakfast + Roundtables

Room: Battelle Grand
8:30 AM – 12:00 PM
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Expo Hall Open

Room: Exhibit Hall
9:00 AM – 9:50 AM
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Fostering a Culture of Gender Equality in Customer Care

Room: Theater 1
9:00 AM – 9:50 AM
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Balancing Packaging Sustainability, Protection, Loyalty and the Bottom Line

Room: Theater 2
9:00 AM – 9:50 AM
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The Shipping Capacity Crunch: What’s the Latest, What You Can Do

Room: Theater 4
9:00 AM – 9:50 AM
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Knowing How and When to Move to Distributed Order Management

Room: Theater 3
10:00 AM – 10:45 AM
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Insourcing vs. Outsourcing Customer Care: The Pros and Cons

Room: Theater 1
10:00 AM – 10:45 AM
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To FBA or Not to FBA: That is the Question

Room: Theater 2
10:00 AM – 10:45 AM
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Strategies for Successful Cross-Border Expansion

Room: Theater 4
10:00 AM – 10:45 AM
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Transitioning from Traditional to Omnichannel Distribution

Room: Theater 3
10:45 AM – 11:25 AM
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Coffee Break in the Expo Hall

Room: Exhibit Hall
11:30 AM – 12:15 PM
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How Voice Tech is Changing the Game in Customer Care

Room: Theater 1
11:30 AM – 12:15 PM
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Getting Maximum ROI from Your Systems Investment

Room: Theater 2
11:30 AM – 12:15 PM
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Analyzing Carrier Accessorial Costs: Know the Impact on Your Bottom Line

Room: Theater 4
11:30 AM – 12:15 PM
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Leveraging Blockchain for Omnichannel Success

Room: Theater 3