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Wednesday | April 15

7:00 AM – 6:00 PM

Registration Open

8:00 AM – 9:00 AM

Breakfast + Roundtables

9:00 AM – 10:00 AM

Keynote Presentation: How Market Demands Are Driving a Supply Chain Evolution

10:00 AM – 10:45 AM

Coffee Break in the Expo Hall

10:45 AM – 11:30 AM

Empowering Women: Why It’s Essential to Improving Your Customer Care

10:45 AM – 11:30 AM

Establishing a Toolkit of E-Grocery Fulfillment Formats

10:45 AM – 11:30 AM

Optimizing DTC Operations in an Ever-Changing World

10:45 AM – 11:30 AM

Omnichannel Fulfillment: A Strategy to Drive Topline Growth

11:40 AM – 12:25 PM

Overcoming the Challenge of (Literally) Delivering on Customer Expectations

11:40 AM – 12:25 PM

MFCs for E-Grocery: Getting Around Fulfillment Challenges

11:40 AM – 12:25 PM

Building a Parcel Negotiation Strategy: Advice from Former Carrier Executives

11:40 AM – 12:25 PM

Maintain Your Space: Floor-to-Ceiling FC Facilities Management

11:40 AM – 12:25 PM

IoT in the Omnichannel Supply Chain: Transformation Entering the Realm of the Possible

12:30 PM – 1:40 PM

Expo Hall Closed

12:30 PM – 1:40 PM

Lunch

1:00 PM – 1:40 PM

Keynote Presentation: The Omnichannel Supply Chain – Beyond Optimized to Margin Driver

1:50 PM – 2:35 PM

Hanging Up the Call Center Phone: The Rise of Chatbots and Automated Messaging

1:50 PM – 2:35 PM

Are You Operationally Ready for $100 Million in E-Grocery Food/Beverage Spend?

1:50 PM – 2:35 PM

Reshaping the Last Mile: New Business Models, Technologies

1:50 PM – 2:35 PM

Meeting Today’s Workforce Challenges in Ecommerce Operations

1:50 PM – 2:35 PM

Unified Inventory: The Key to Omnichannel Success

2:30 PM – 3:15 PM

Energy Break in the Expo Hall

3:20 PM – 4:05 PM

Orchestrating the Customer Experience: Unified Data and Personalization

3:20 PM – 4:05 PM

Taking a Closer Look at Regional Parcel Carriers

3:20 PM – 4:05 PM

Integrating Material Handling Automation Into Your Fulfillment Operation

3:20 PM – 4:05 PM

Sell Everywhere, Deliver Every Way: Achieving Accelerated Growth in a Unichannel World

4:15 PM – 5:00 PM

How Millennials and Gen Z are Reshaping Customer Care

4:15 PM – 5:00 PM

Managing 1m Square Feet As If It Was 10,000: The Dell Story

4:15 PM – 5:00 PM

Recognizing and Celebrating Women in Omnichannel

5:00 PM – 6:00 PM

Cocktail Hour in the Expo Hall