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Thursday | September 10

9:00 AM – 9:45 AM

Meeting Today’s Workforce Challenges in Ecommerce Operations

9:00 AM – 9:45 AM

Can We Be Direct? Overcoming Operational Growing Pains in DTC

9:00 AM – 5:00 PM

Expo Hall and Networking Lounge Open

10:00 AM – 12:30 PM

Master Class Workshop: The Fundamentals of Operations & Fulfillment

10:30 AM – 11:15 AM

Getting Subscription Programs Right on the Back End

11:30 AM – 12:15 PM

Last Mile to Final Foot: What Does the Future Hold?

12:30 PM – 1:30 PM

Keynote: Rolling with the (Pandemic) Changes, A B2C and B2B Perspective

1:30 PM – 2:30 PM

Networking Hour in the Lounge

2:30 PM – 3:15 PM

Taking a Closer Look at Regional Parcel Carriers

2:30 PM – 3:15 PM

Brains Over Bot Brawn: Accelerating the Pace of Robotic Intelligence

3:20 PM – 4:05 PM

Measuring the Speed of Success: Metrics for Optimizing Your Operations

3:20 PM – 4:05 PM

Unified Inventory: The Key to Omnichannel Success

4:10 PM – 4:55 PM

How Millennials and Gen Z Will Reshape Post-Pandemic Customer Service

4:10 PM – 4:55 PM

The Beauty of Pay-For-Performance Plans: Fundamentals Workshop, Part II