Peer to Peer Learning. Ideas. Strategies. Tactics.

They’re All On the Table.

Back by popular demand: our Breakfast Roundtable discussions. Roundtables offer you a face-to-face forum with fellow attendees to discuss a variety of issues and challenges facing ecommerce and omnichannel merchants’ operations and to share and offer solutions.

Come fuel up for the action-packed day ahead of you and discuss your pressing issues at a topic-based Roundtable with other attendees.

The 2019 Roundtable Schedule & Topics


Tuesday, April 10 | 8:00 – 8:50 AM

Wednesday, April 11 | 8:00 – 8:50 AM


Customer Experience

Measuring Contact Center Productivity
Social Listening: Tuning In to Your Customers
Training Customer Agents to Use Social Media Effectively

Omnichannel Operations

Conversational Commerce and the Impact on Your Operations
Distributed Order Management: Where the Magic Happens
Managing Your Growing Volume of Returns
The Evolving Omnichannel Model

Shipping & Delivery

Customizing Your Carrier Pricing Agreements
FedEx Ask Me Anything
Getting a Head Start in Global Ecommerce
Hey Alexa, Help Me Pick This Order!
How to Pay for Free Shipping – Is It Still a Crowd Pleaser?
Lowering Costs with Couriers, Crowdsourcing, Contractors
Rate Shopping to Deliver on Customer Expectations
Tariffs, Trade Regulations and the Impact on Cross-Border Ecommerce
Top Tips for Negotiating Carrier Contracts
USPS Ask Me Anything

Warehouse & Fulfillment

Assessing Your Warehouse Automation Needs
Best Practices in Last-Mile Delivery
Distribution Center Maintenance Tips for a Smooth Operation
Fulfillment Fundamentals A-Z
Getting a Handle on the Cost of FC Mis-Picks
Implementing and Leveraging DC Metrics and KPIs
Is The Time Now for Pickup Lockers?
Meeting Customers’ Rising Fulfillment Expectations
Taking Supply Chain to the Cloud
The Fulfillment Center Design of the Future
The Sustainability Imperative and Ecommerce Packaging

Women in Operations

Cultivating Women Leaders in Operations Logistics
Sponsoring and Mentoring Women in Ecommerce Operations
Training and Motivating Women in Customer Care

Roundtables are included in your registration fee. Roundtables are available on a first-come, first-seated basis. You select the roundtable you participate in the morning of each session—no pre-registration is required.


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