Michael Anderson is the CEO and Co-Founder of Etail Solutions, an ecommerce software platform that helps brands and internet retailers drive growth and profitability through automation and operational efficiency. As a software industry entrepreneur, Michael’s background includes extensive experience in ERP development, technology mergers and acquisitions.
Joseph Ansanelli is CEO and co-founder of Gladly, a technology company transforming customer service for the modern world. He is also a partner at Greylock Partners, and serves on the Board of Directors of Sumo Logic, Grand Rounds and Trifacta. Joseph has spent the majority of his career as an entrepreneur and has extensive experience in customer service. He was CEO and co-founder of Connectify which was later acquired by Kana, one of the first digital customer service platforms that he helped take public in 1999. Joseph was also CEO and co-founder of Vontu, which was acquired by Symantec in 2007 for $350 million.
Curt Avallone has dedicated the past 30 years to developing innovative retail solutions. He has collaborated with a variety of teams to build new businesses that today generate over $8 billion in annual sales and over 30,000 jobs. He launched successful ecommerce divisions at Ahold Delhaize, Giant Eagle and CVS Pharmacy, as well as the HEB and Ahold Delhaize fueling divisions. Curt designed, patented and operated the Ahold "ScanIt!" mobile system, which allows shoppers to scan and bag groceries while they shop.
At the Food Marketing Institute, Doug facilitates professional, non-competitive collaboration among member communities across private brands, technology and asset protection issue areas. In addition to overseeing the private brands council and its efficiency-driven initiatives to encourage brand owner innovation, Doug also leads FMI’s CIO Technology Board, the Asset Protection Council and a joint industry initiative, SmartLabel. He began his career in the food retail industry in 1984 with Fry’s Food Stores. His experience has included leadership roles at Fry’s (a division of Kroger), Kraft/Nabisco and Federated Foods with focuses on retail operations, consumer packaged goods and private brand development and marketing.
Danny Barfield carries a depth of last mile knowledge, gathered over 30 years in the industry. He has worked in companies such as American Freightways (now FedEx Freight), Dynamex and Datatrac, in roles that included operations management, information technology, technology implementation, product development and carrier management. Danny now serves as Executive Vice President of Business Development for eTrac, helping its shipper and 3PL clients grow their businesses in the last mile.
Cheryl Barnes has been with Estes Forwarding for over ten years. As VP, Legal Affairs and General Counsel, she oversees a wide variety of legal issues ranging from insurance and contracts to human resources, allowing her to understand all the challenges facing the industry today. Over the past few years, Cheryl has worked extensively with the unique operational and legal requirements of ecommerce. Prior to Estes, she was Associate Counsel for national nonprofit, Covenant House Washington in Washington, DC, working extensively on government compliance, property acquisition and contract negotiation. She began her legal career as a public defender at the state and federal levels.
Over the last 19 years at Microsoft, Kishor has been instrumental in the rollout of Office 365, as well as the development and product launch of Microsoft Azure, Dynamics and Office Online. He holds patents in distributed computing and numerous industry certifications along with a degree in engineering and business management. Kishor is now on a mission to enable digital transformation with IoT and AI solutions by making it effortless for customers and partners.
Meg Bedford is VP of Marketing and Customer Experience at TUMI, where she leads global brand marketing and communications, customer experience and ecommerce for the iconic travel brand. Her expertise working with luxury brands has enabled her to contribute to the growth of retail companies in beauty, fashion and global ecommerce. Prior to TUMI, Meg led marketing teams for brands like Pat McGrath Cosmetics, Louis Vuitton and Tom Ford. She started out in publishing and was on digital teams at Elle, Lucky and Vogue. Since then, Meg has applied her passion for storytelling and a strong understanding of international brand building to TUMI’s global brand and ecommerce operations.
Guy has nearly 20 years of experience leading large organizations in the global enterprise software market, and transforming them into highly successful hyper-growth environments. He joined Bringg after spending six years in senior leadership roles at Splunk, most recently as COO EMEA.
EVP, Retail Distribution
Jonathan Bodow is an Enterprise Vice President at ABM, managing ABM’s janitorial and warehouse support performance for a Fortune 100 ecommerce warehouse operator. He has extensive experience with janitorial, sustainability and complex staffing projects.
Vice President of Marketing and Business Development
Bill Bonaccorsi is Vice President of Marketing and Business Development at Shorr Packaging Corp., one of the fastest-growing packaging companies in North America. Bill has 30 years’ experience in the packaging industry leading national and global strategic packaging solution initiatives. He has published several articles on packaging and supply chain topics covering the life sciences and food and beverage segments.
Brian Bourke is Vice President of Marketing at SEKO Logistics, a position he has held since his return to the company in 2012. Brian is responsible for the internal and external communication of the unique features and benefits of SEKO’s global logistics solutions. He began his career with SEKO in 2005. Prior to his return to SEKO Brian was head of marketing communications for GEODIS.
Derek is a 14-year veteran at Best Buy with a background in merchandising, demand planning, ecommerce and reverse supply chain. He currently manages a team that is focused on improving customer experiences and reducing returned and damaged product that is introduced to the reverse supply chain. Derek’s team creates company visibility to returns performance and works proactively with internal and external partners to identify and address drivers of returns.
President and CEO
Jeff has 30+ years’ experience in construction and the diagnostics, analysis, design and project management of roof and building enclosure issues and projects. Jeff has also been involved with several construction technology patents.
With a degree in architecture and 20+ years of experience in retail strategy, design and implementation, DeAnn’s role is to maintain long term, forwarding-looking knowledge of the retail industry to align Harbor’s solutions with the industry landscape, the consumer and our clients’ competitors, and to support and advance client strategic goals. DeAnn has worked with a wide range of global Fortune 500 brands and retailers, including Unilever, Pfizer, Aramark, IBM, J&J, Canadian Tire, Hudson Bay Co., Loblaws, Walgreens, CVS and more.
Bill Carson has 27+ years of experience in all facets of the Information Technology realm including CIO of a $700M entrepreneurial distribution company. Bill has spent over 20 years delivering solutions in leadership roles for fast-paced, retail/ecommerce companies. He’s highly skilled in all areas of ERP/supply chain systems integration from concept to implementation and is responsible for many of the innovative solutions that helped propel 1-800-FLOWERS.com to the floral and gift giant that it is today. Bill is Vice President of Technology at the fast-growing Rue Gilt Groupe, responsible for steering the efforts related to ERP, WMS, back office and supply chain systems since 2011.
Wesley Chused is one of the nation's leading lawyers on transportation law. He is a director in Preti Flaherty, focusing on transportation law and litigation. His clients include many of the country’s leading motor carriers, brokers, freight forwarders and insurance companies specializing in transportation, warehousing, cargo litigation, contract, independent contractor and related issues. Wes previously practiced at Looney & Grossman in Boston for over twenty years, with an extensive list of clients across industries. His career also includes administrative practice before the Federal Motor Carrier Safety Administration (successor to the former Interstate Commerce Commission) and the Massachusetts Department of Public Utilities.
At the U.S. Postal Service, Jim was Chief Information Officer and later Chief Customer and Marketing Officer, leading the development of digital transformation strategies. He also led a multi-year effort to position USPS’s offerings for ecommerce shipping. Jim drove capital investment in customer-facing technologies to improve the customer experience and grow market share, revenue and profit in shipping. This included re-engineering the product tracking system, deploying new package sortation capabilities and driving a smart mobile device deployment (300,000+ devices). These technology investments helped improve market capability and became the foundation of six straight years of $2 billion in annual revenue growth for the USPS package business.
Sam Coiro began his career with MapInfo Corp. as a Junior Account Manager in 2005 and currently serves Pitney Bowes Commerce Services as Vice President, Client Success. Sam’s focus is centered on protecting the core and growing the base, and the identification and pursuit of cross-sell opportunities including delivery, returns, fulfillment, cross border and shipping APIs. Sam has a deep passion to help organizations acquire, serve and grow customers by creating an unparalleled post purchase experience, fostered through the creation of meaningful and optimized customer experiences pinned on the backbone of Pitney Bowes Commerce Services offerings.
VP, Integrated Sales
Judy Craig is a sales executive with Kenco Group, where she works with customers to help them solve their supply chain challenges and improve their customer experience. She joined Kenco in 2006 as vice president of sales, after 14 years in the direct-to-consumer fulfillment and third-party call center industry.
Justin is the Global Project Management Director and Co-Founder of ProShip. He has deployed, designed or consulted on over 300 customer shipping solutions on four continents and designed shipping solutions executing more than 1.1 million labels a day. Justin has been on the IT side of shipping since 2001.
John D’Anna, Executive Vice President and Chief Strategic Officer for Brookshire Grocery Co. has more than 37 years of information technology experience across multiple industries. John is a member of BGC’s Executive Committee and drives the company’s strategic planning. He also leads BGC’s information technology and logistics departments. During his more than 25 years of service with BGC, John has served in leadership roles including Vice President of IT Planning and Strategy, as well as Senior Vice President and Chief Information Officer. He has also led the company’s continuous improvement, audit, safety and legal departments.
Scott is an experienced practitioner in the online grocery space. He has 20+ years of hands-on experience and continues to be one of the thought leaders in the development of the channel. Scott spent 15 years on the executive team at Peapod and was instrumental in the evolution to its leading position in multiple markets. He held a variety of general management roles there, with particular emphasis on operations, supply chain, merchandising and finance. In late 2015, he started his own consulting company where he now works with food and grocery retailers. His focus is to work in a practical way to help companies develop their online and omnichannel businesses.
Chris Elliott is a Managing Consultant with Blue Horseshoe Solutions. Chris advises C-level and top executives of a variety of companies on supply chain strategy, technology, network design, inventory optimization, ERP/WMS implementation, change management, and supply chain automation. Before entering consulting in 2012, Chris worked in a variety of positions with 3PL, chemical and consumer packaged goods companies. His thought leadership has been shared at many different conferences and he has been published or quoted about supply chain topics in The Boston Globe, SupplyChainBrain, Supply Chain Quarterly, DC Velocity, Parcel and McGraw Hill Education's Career Connections.
Debra Ellis is a business consultant, author, and speaker who helps companies improve their marketing and service strategies, systems, and processes. She is a recognized expert in marketing from direct mail to social media, customer behavior, and strategic planning. Her latest marketing and service guide is “31 Ways to Supercharge Your Email Marketing.”
Prior to founding Wilson & Ellis Consulting in 1995, Ellis was instrumental in the record growth of Ballard Designs, Inc. where she served as Chief Operating Officer. She began her career in catalog operations at Fenvessy Associates, designing warehouses for direct mail companies including Cabela’s, Williams Sonoma, and Bass Pro Shops.
With an extensive background in transportation contract negotiations, Mike Erickson, President and Founder of AFMS, has been involved in the transportation industry for nearly three decades. Mike founded AFMS in 1992 after spending many years with Airborne Express as one of its top district managers. He has overseen the growth of AFMS to a nationally recognized logistics consulting organization, with offices in key cities throughout the U.S. and Europe.
As the former COO of Red Clay and founder of multiple companies, Ashley has experience in leading large teams of designers, raising millions of dollars in capital and partnering with Fortune 500 companies. She is motivated by a vision to “create impact by building a sustainable supply chain from product to door” and works at the intersection of design thinking, business and technology. When not contemplating a new idea, you can catch her working with other ambitious founders.
Chris Forbes is director of ecommerce logistics for PVH Corp., one of the largest global apparel companies with a diversified portfolio of iconic lifestyle brands led by Calvin Klein and Tommy Hilfiger, with more than 15 years' experience in information technology, warehouse operations, logistics, supply chain management, knowledge work and business management. He joined the PVH logistics team back in 2003 and has held several positions throughout his career leading to his current role of managing the logistical aspects of CK.com, Tommy.com, and SpeedoUSA.com.
KC Fox has more than 20 years of experience in the technology space with both Fortune 500 and startup brands. As Vice President of Technology Services at Radial, his team is responsible for leading more than 200 retailers to increased revenue and customer loyalty with its comprehensive omnichannel technology and payment and fraud solutions. Prior to Radial, KC held numerous leadership roles at PayPal and eBay. At PayPal he oversaw the company’s developer platform, advancing the way PayPal integrated with partnering platforms and solutions.
Jeff worked at Boxed.com for the past six years, joining as its 10th employee. He served for several years as the company’s General Counsel and Director of Business Development while simultaneously laying the groundwork for its now award-winning private brand, Prince & Spring. Most recently, Jeff served as the SVP of Private Brands and was responsible for all brand strategy and product development with full P&L ownership for the private brand business unit.
Prior to joining Boxed, Jeff was a corporate M&A attorney and co-founder of TicketMonster.com, a fan-friendly online ticket marketplace for entertainment events acquired by Entertainment Benefits Group in 2018.
Dave Gealy has over 25 years of retail and direct-to-consumer experience. He manages many of Sedlak’s high-profile clients through complex supply chain transformations. Formerly a Senior Director, he led the operations and logistics functions for a growing $500 million multi-distribution channel consumer goods company specializing in women’s handbags and accessories. David has a strong operations background developed through complex multichannel/industry supply chains and the unique ability to successfully collaborate at all levels.
Research Director, Worldwide Robotics
Remy Glaisner is a Research Director at IDC responsible for the Worldwide Robotics: Commercial Robotics program and supporting the IT/OT Convergence Strategies program. Remy’s core research focuses on technology shifts, organizational pressures and market conditions caused by the digital transformation of operational industries like manufacturing, oil and gas, utilities, healthcare and retail. His research seeks to deliver actionable intelligence and thought leadership to organizations as they relate to the transforming business models that are driving the adoption of robotics and intelligent operational systems. Remy’s coverage also includes the integration of such systems with other digital-ready IT and OT technology.
Amy has been with Adecco for six years and has over 17 years of leadership experience specializing in dynamic, fast paced industries. Amy began her career in the restaurant industry and quickly became known as a "fix it manager" with a history of reversing distressed operations. She is committed to securing strategic alliances with major accounts, while ensuring the best possible service delivery for our associates, colleagues, and clients
Fergal Glynn is Vice President of Marketing at 6 River Systems, Inc. where he is responsible for demand generation and branding. Before 6 River Systems, Fergal was a member of the leadership teams at Docurated (acquired by Quark Software), Veracode (acquired by CA), and BlueNote Networks (acquired by Aspect Software). Earlier in his career, Fergal was a C++ programmer at Fidelity Investments and Oracle.
Karen Goeller is an experienced and visionary web strategist and tech leader who specializes in finding innovative technical and process solutions for human challenges. Prior to joining Packlane shortly after its founding, she guided the development of key internet technologies and applications in telecommunications, academia, and small business. Karen brings broad and deep experience in understanding industry trends and predicting how they can drive business growth. As Packlane’s Product Manager, she’s now at the forefront of revolutionizing and democratizing the custom packaging market.
Barry Graff is COO of logistics services provider Alpha Distribution Solutions, which specializes in apparel and footwear, with customers in CPG as well. Alpha also provides returns services and processes over 10,000 returned items per week. Over his 30+ years in fashion/apparel and footwear, mostly in the New York area, Barry has held executive positions in technology and supply chain at a number of fashion brands, consulted at many other brands and retailers while at Arthur Andersen, and worked as an independent consultant. He has been part of several industry committees and a member of many industry organizations.
Scott Gravelle is an automation veteran who is currently the founder, CEO and CTO of Attabotics, a robotics-based supply chain system for modern commerce. Attabotics has been adopted by global brands like Nordstrom and retailers across apparel, food and beverage, home goods and more,who choose Attabotics to streamline their fulfillment centers, reduce carbon output, and stay competitive. Scott started Attabotics in July 2016 with only a pitch deck and CAD models and has since grown the company to more than 210 employees.
Chris Groseclose has been with Crutchfield Corp. since 2005, running its order fulfillment operations. Crutchfield, which was founded in 1974, is one of the nation’s leading catalog and ecommerce retailers of consumer electronics. Before that, Chris was VP of operations for Shenandoah Growers, focusing on their fresh-cut culinary herb production and distribution business. He also held various operations leadership positions in the U.S. and Japan for Gateway Computer.
Jeremy is an entrepreneur who is passionate about the evolution of the supply chain in the age of ecommerce. He is the Founder and Executive Chairman of DSCO, an inventory networking platform that makes it easy for retailers and suppliers to see, share and sell inventory from any source for omnichannel. Previously, he cofounded Doba, an ecommerce drop shipping virtual distributor. Prior to Doba, he founded GearTrade.com, a marketplace for used, closeout and distressed inventory.
Corey Harris is the Vice President of Operations and Customer Care at ipsy, a beauty company centered on a monthly subscription service (Glam Bag), commerce platform (Shopper) and original beauty content. In his role he leads shipping and logistics, warehousing and fulfillment, personalization execution, payments and customer care. Prior to ipsy Corey worked in retail/apparel handling business development, international expansion and consumer insights, and as a management consultant focused on growth strategy in consumer products.
Vice President of Operations
Craig leads CEVA’s North American fulfillment solutions for consumer and retail, including CEVA’s new multi-client, high-volume ecommerce facility in Nashville. This campus includes operations for Dell and NCR, where Craig’s team including operations, engineers, information technology, quality and inventory managers. He has extensive experience in domestic and international manufacturing, B2C ecommerce distribution, B2B store fulfillment, inventory optimization, purchasing and logistics. Craig has held executive roles for leading companies including eBay Enterprise, Newegg, Ingram Micro, Teradata/NCR, and AST Computer. He has expertise in computers, electronics, apparel, sporting goods, cosmetics, home goods and packaged food.
Mitch currently leads the Americas ecommerce/retail business unit for Swisslog Logistics, located in Mason, OH. Previously, he served as the global key account manager for one of Swisslog’s largest global clients, and as Vice President, sales for ecommerce/retail. Mitch’s industry experience encompasses both project delivery and sales roles with both Swisslog and Forte Industries. He believes that our people at Swisslog are the key to delivering a truly exceptional customer experience and that an abundance of curiosity and innovation is simply good for soul. Previous experience includes both operations and sales positions with KONE Elevator Corp. and Schindler Elevator Corp.
Jerry Hempstead has over 45 years of experience in the transportation industry. A former vice president at both Airborne Express and DHL, he is an author and lecturer on the parcel industry and has served clients as both a carrier and a consultant. Jerry's tagline is "Yes you are paying too much" has proven true in every single engagement. His expertise and passion for the industry has earned him the title of "Mr. Parcel" by his peers and by shippers around the world.
Scott Hennie is a veteran material handling systems integrator. He has worked with clients throughout the U.S. for more than 30 years designing and implementing automation, material handling and storage systems. Hennie and his firm work with clients to develop solutions for their order fulfillment operations goals, strategies and challenges. Solutions have been developed for “greenfield” facilities, existing operation expansions and retrofits, from concept design through project execution and management. Tools implemented include WMS, AS/RS, conveyors and sortation systems, static storage systems and warehouse controls software. Hennie served on the MHEDA board of directors from 2007-2017 and as president in 2014.
James Herman has 30 years of experience as a thought leader and practitioner of strategic supply chain, market segmentation and value proposition messaging. As the Chief Commercial Officer for Tompkins International, James leads organizational alignment, business development and marketing for the company’s ecosystem of products and services. Prior to Tompkins, he served in senior leadership roles at XPO Logistics, Flextronics, ITT-Interconnect Solutions, Arrow Electronics and Marshall Industries. James speaks publicly on strategic solution selling, ecommerce and unichannel fulfillment. A board member at the Nussbaum Center for Entrepreneurship in Greensboro, NC, James mentors startup companies on market strategy and sales messaging.
Tim Holody has more than 30 years of industry experience in all phases of call center/fulfillment operations and general management. Tim is also a recognized industry pioneer in third-party call center and fulfillment services, having done work for Bloomingdales-by-Mail, FAO Schwarz, Children’s Wear Digest, Levi’s, Xerox, the Franklin Mint, the Sierra Club and many others.
Lori is EVP of Operations at Hims, a personal wellness startup for men. Prior to Hims, she was VP of Operations for Dollar Shave Club, where she oversaw warehouse operations and fulfillment, focusing on the build out of fulfillment and development of all aspects of warehouse operations. Her knowledge base was instrumental in the design and startup of the company’s first in-house fulfillment warehouse in Torrance, CA. Lori has also provided continuous support of processes, staff and best practices with Newgistics fulfillment in Hebron, KY. Before that, Lori was a director of operations for Netflix focusing on the growth of business, warehouse operations, transportation and consolidation.
As founder and CEO of UJET, Anand Janefalkar is focused on leading UJET into its next stage of growth by providing the tools and technology businesses need to create an immersive, engaging, and one-of-a-kind customer experience. Prior to UJET, Anand held key roles at both Motorola and Jawbone, as well as serving as a technical advisor for various startups in the San Francisco Bay area.
Ben Jones is the founder of Ohi, the next-generation ecommerce fulfillment solution enabling brands to offer a premium, environmentally responsible, same-day delivery experience through a data-driven inventory management platform and micro warehousing. He started out in sales and trading at HSBC, where he built a $20m business from scratch and quickly became a rising star. Everything changed after a serious back injury, which left Ben temporarily paralyzed and reliant on ecommerce deliveries. The frustration of having to wait 3-5 days for online orders made him realize ecommerce was increasingly falling behind Amazon. He then left banking to pursue his dream of solving that pain point.
Deanna is a Client Partner and the Client Success Director at enVista, focusing on bringing supply chain solutions to major clients in retail and ecommerce. Previously she was at FedEx for over 20 years where she was a managing consultant in its Customer Solutions’ Design & Implementation global team focused on retail and ecommerce. Deanna worked with FedEx’s marketing team to bring new services to market and facilitated an Ecommerce Executive Customer Advisory Board. Before that FedEx Deanna spent nine years in international business, software globalization and localization with major corporations including AT&T and small consulting firms.
Kathy Kimple leverages her 25+ years of leadership in digital and store operations for multichannel retailers at FitForCommerce, with a focus on luxury brands. Kathy began her career at The Children’s Place, working up to Divisional VP, Store Operations. After that, she was at Linens N Things, ending up as Corporate VP of Marketing, Ecommerce and Product Development. She then went on to become VP of Ecommerce at Dick’s Sporting Goods, with complete P+L responsibility for its ecommerce business. Prior to FitForCommerce, Kathy was Executive VP of Ecommerce and Registry at XO Group, with responsibility for 10 ecommerce sites and their successful registry business.
Darren Lane is the Ecommerce and Export Sales Manager at Motor State Distributing, a leading worldwide distributor of automotive performance and racing parts. Darren is a driving force behind Motor State’s growth in the ecommerce field, expanding its reach into new markets and channels. With a continuous focus on improving efficiencies and profitability, he has worked closely with suppliers to expand drop ship programs and inventory data sharing.
In her role as CMO of Locus Robotics, Karen brings more than two years of experience developing innovative, creative and effective marketing programs for a wide range of technology companies, from startups to Fortune 1000 public companies. Her outstanding analytical and technical abilities deliver insights and innovative programs that consistently deliver positive marketing ROI. She also serves as Locus’s dynamic and articulate spokesperson with press, analysts, customers, partners and investors.
Nicole is the director of fulfillment at Saddle Creek Logistics Services, a third-party logistics company. In her current role, she is responsible for managing high-volume omnichannel fulfillment customer service, purchasing, fulfillment, shipping and project management functions. She has been with the company since 2010. Prior to Saddle Creek, she worked in merchandise operations at Stone Mountain Park outside Atlanta.
Former Principal, Worldwide Alliances and Business Development
Felton has 30+ years of experience helping retailers, manufacturers, and 3PLs recognize business value from software, support and consulting investments. He started out at Kellogg’s in distribution, transportation, manufacturing and corporate logistics and led the design and development of its distribution management system. At YANTRA (later Sterling Commerce and eventually IBM), he led client engagement, account management and the early adoption of Distributed Order Management (DOM) and WMS. After IBM, Felton headed up alliances and strategic partnerships for several IBM business partners as well eBay Enterprise. At Newmine, Felton works with clients of Chief Returns Officer and manages partnerships with Manhattan Associates and Microsoft.
Jim Liefer is the CEO and President and a director of Kindred. Jim brings more than 35 years of operational leadership and technology development experience from established Fortune 50 companies to Silicon Valley startups. Prior to Kindred, he was COO of One Kings Lane, where he supported three years of consecutive year-over-year growth of more than 100%. Previously, he was vice president of operations for Walmart.com, responsible for large teams and identifying and implementing processes and systems that could scale and continually improve efficiency. Jim formerly held positions in technology banking and software applications, including vice president of software applications at Fritz Companies and UPS.
Mark Lightbody is an accomplished software and consulting executive with over 35 years of experience helping retailers and brands gain operational efficiency and profitability. His early career was spent with OMS pioneers CommercialWare and Micros, now Oracle. Mark supports leading retail brands in critical initiatives implementing new technology, optimizing operations and improve the bottom line. He joined Newmine in its early stages as a partner focused on client omnichannel initiatives. He was also a major force behind the development of two industry firsts: Chief Returns Officer® The Return Reduction Platform, and KeepScore™ the first returns-centric index of product and supplier performance and customer product satisfaction.
Matt Maasdam is a seasoned apparel executive and current Chief Operations Officer for Revtown, founded in 2018. Prior to co-founding Revtown, a Pittsburgh-based performance denim brand, Maasdam spent three years leading ecommerce operations for Under Armour. Before he climbed the rungs in the corporate world Maasdam served 21 decorated years as a U.S. Navy SEAL and later as the U.S. Navy’s aide to the President of the United States. His extensive leadership experience honed in his years as a Navy SEAL and background heading up ecommerce for Under Armour have been an invaluable contribution to the continued growth of Revtown.
Greg Mack is the Senior Director of Omnichannel Fulfillment Customer Experience at Best Buy. In his role he is responsible for the end-to-end customer experience for U.S. omnichannel fulfillment, along with strategy and development of new fulfillment methods. Greg's role spans the customer experience from online purchase, internal systems, order communication, to the actual fulfillment of the product, and the post-purchase return experience. Best Buy fulfills online purchases via store pick up, ship to home (from DC, store, vendor, and 3PL) and digitally (email and download).
Mark Magill has worked in the transportation industry for over 25 years originally with SonicAir Courier now a division of UPS. Mark works for OnTrac, an innovative regional parcel carrier that helps the largest ecommerce companies reduce their shipping spend and enhance their customer experience with next-day delivery at ground rates.
Stephanie Laverty has been in the logistics and distribution industry since 2009. At Navigo she works closely with clients to help them understand their shipping and distribution characteristics to identify cost savings opportunities.
Rob Martinez is CEO and co-founder of Shipware, a transportation spend management firm that has helped many of the world’s most recognizable brands reduce shipping costs an average of 25%. He is widely considered a thought leader in his field and has been designated a Distinguished Logistics Professional for his career-long contributions to the industry. A sought-after speaker, Martinez frequently keynotes many leading industry conferences and has authored hundreds of transportation-related articles. He is quoted extensively in print, radio and television media including Bloomberg, The Wall Street Journal, Forbes, Marketplace and Businessweek.
Vice President, Continuous Development
Vice President, Logistics Operations North America and Global Services Transportation
Tom is responsible for ensuring Dell products and spare parts are delivered to customers as promised, and with best-of-breed operational and cost efficiency through the logistics network. Under his leadership, Tom has progressed global reporting and analytics within logistics. This has enabled significant improvement in data accessibility and speedier insights improving business action and outcomes while enhancing organizational productivity and employee engagement. Tom was previously Senior Director, Logistics Procurement as part of Dell’s indirect procurement organization. There he was responsible for services procurement, procurement process and tool (Ariba) development/governance and Dell's indirect procurement strategy and program management office.
As a senior leader with over 25 years of general management and growth leadership, Richard Metzler has extensive experience in parcel and freight transportation, 3PL and ecommerce. He also has extensive global M&A experience. Metzler has worked extensively with private equity, debt financing, venture capital and as a senior leader in portfolio companies and advising on individual investments and divestitures. Currently CEO at LSO (Lone Star Overnight), he has held growth leadership roles such as VP/GM of FedEx Logistics, CEO of APL Logistics, EVP at DHL with three business units totaling nearly $500 million in revenue, Chief Commercial Officer at Greatwide Logistic and CMO of uShip.
Eric joined B-Stock in 2010 and has since grown the company’s client base by over 500%. He’s responsible for establishing and overseeing partnerships with some of B-Stock’s largest clients including Whirlpool, Wayfair, Sears Holdings and Amazon. Eric has decades of experience building successful B2B and B2C online marketplaces. He was eBay’s first category manager and a key contributor in developing and implementing category strategies. He launched eBay’s New Business Group, incubating categories including Baby, Health & Beauty and Food & Wine. After eBay, Eric founded a business selling excess inventory from manufacturers online. He was also CEO for Datalette, an online data marketplace.
Keith Myers is a Senior Consultant, Professional Services for Shipware. Prior to joining Shipware, Keith was a Senior Pricing Advisor at FedEx where he gained direct carrier pricing experience. In his seven years at FedEx, he created and analyzed parcel and LTL pricing for accounts as large as $100 million. He also has worked in logistics analysis at Haemonetics and Bose Corp., giving him almost 20 years of experience in the logistics and transportation industry.
Khaled Naim is Co-Founder and CEO of Onfleet, the world’s fastest growing provider of last-mile delivery management software. Since its launch in 2015, Onfleet has grown to power millions of deliveries per month for thousands of businesses around the world. Clients include Gap, Total Wine & More, Capsule, Imperfect Foods and United Supermarkets. Onfleet handles route optimization, dispatching, real-time driver tracking, proof of delivery, analytics and customer communications. Onfleet was ranked #124 on the Inc 5000 list of America’s fastest growing companies in 2019 and #13 in San Francisco Business Times’ Fast100 list of the Bay Area’s 100 fastest growing companies. Khaled is a mentor at Startupbootcamp and Syria Digital Lab.
Kirsten has more than 15 years of senior marketing leadership experience at Fortune 100 companies and high-growth startups, including HubSpot, SolarWinds and BigCommerce. Most recently she was research vice president at Gartner, where she advised CMOs on refining strategy, organization and martech priorities. Kirsten oversees Convey’s corporate brand and messaging initiatives while scaling marketing support for repeatable pipeline and revenue growth.
Stefan Nusser oversees product strategy for all Fetch robots and solutions. Before joining Fetch, Stefan was Senior Product Manager at Google, where he led product development efforts in the area of cloud AI, robotics and search infrastructure. Before that he was CEO of collaborative robot startup Redwood Robotics (acquired by Google) and Executive Director of Solutions at robotics incubator Willow Garage. Before venturing into robotics, Stefan spent 15 years at IBM Research, leading world-class teams in the areas of security, HCI and services science. Stefan is named co-inventor on more than 20 U.S. patents, and has co-authored two books and more than 15 peer-reviewed publications.
Mike has worked in journalism and communications for more than 30 years. In his current role at Multichannel Merchant he is responsible for producing and managing editorial content across website, e-letters, reports, webinars and podcasts covering all aspects of ecommerce. As lead programmer for Ecommerce Operations Summit he is also responsible for all aspects of the event’s agenda, including speaker recruitment. Prior to MCM he was a public relations senior account executive working with clients in marketing and advertising services. Mike has also worked as a media relations consultant for a startup nonprofit concert promoter, a research analyst covering corporate training and a daily newspaper reporter on a variety of city beats.
As CMO of GreyOrange, Terrie O'Hanlon is responsible for global brand positioning and drives the Company’s overall marketing direction and plans. She leads collaborative cross-functional teams, including external partners, across multiple geographies. Previously Terrie has driven marketing strategy as CMO for leading companies in both emerging and established markets, including supply chain, financial ecommerce, healthcare, enterprise applications and cybersecurity. Her supply chain experience includes orchestrating a successful brand transformation for Manhattan Associates, a global leader in supply chain commerce, inventory optimization and omnichannel solutions. She sits on the board of directors for Revved Up Kids, a U.S. nonprofit dedicated to the safety of children.
Becky Parisotto works as the Director of Business Development with Acro Media, a group of ecommerce architects and consultants helping companies create limitless commerce experiences. Parisotto works with clients that need to pair online and offline business operations and want the freedom to scale their practices for major retail events like Black Friday. Working for nearly a decade with online clients across verticals such as telecomm, manufacturing, media and retail, Parisotto has ground-level experience helping clients become industry leaders in ecommerce.
Crystal Parrott serves as the Vice President, Robotics Center of Excellence for Dematic. With more than 30 years in the robotics and automation industries, Crystal has a history of bringing emerging technologies to market. At Dematic, Crystal leads all robotics initiatives and guides, coordinates and supports the generation of robotic solution sales. Prior to joining Dematic in 2018, she spent 11 years leading the development of advanced robotics technology and promoting it to create new business at the Southwest Research Institute.
Tony brings knowledge and experience from over 25 years of executive level operations leadership, systems design and integration. His expertise is in the areas of ecommerce operations, strategic process & facility planning, warehouse management systems (WMS), material handling equipment (MHE) and overall fulfillment/logistics concept development and execution.
In his current role, he is responsible for the fulfillment of 16 catalogs and ecommerce sites under the Potpourri Groups umbrella. This includes operations, logistics and 3PL management. In addition, he is overseeing the development and construction of a “greenfield” facility with the capability of processing 125,000 shipments a day in a 2 shift operation.
Bill Quinn is Senior Vice President, Digital Commerce for Hibbett Sports. He joined Hibbett in 2016 and was hired to develop and launch the company’s first ecommerce business. Bill's overall responsibilities include managing Hibbett’s digital and marketing Teams. Since he joined the company, Hibbett has launched a successful and fast-growing ecommerce business. Prior to joining Hibbett, Bill was Vice President, Digital for David’s Bridal; before that he was Executive Vice President and CMO for 24 Hour Fitness.
Research Engineer, Supply Chain Transportation and Logistics Center
Andisheh Ranjbari is a research engineer at the Supply Chain Transportation and Logistics Center (SCTL) at the University of Washington. She is also manager of Urban Freight Lab (UFL), a public-private partnership that brings together private industry, academic researchers and city transportation agencies to develop and test solutions around freight management problems that overlay private and public spaces and control and have benefits for all. Dr. Ranjbari has over a decade of research experience in multiple areas of transportation including public transportation, automated and shared mobility, travel behavior, network design and urban freight and logistics.
Venture capitalist and investment banker Ran Reske has turned his decades of experience steering hyper-growth businesses into building his own enterprise with Resident, a house of digitally-native brands that includes Nectar, DreamCloud, Level, Awara, Wovenly and Bundle. Under Ran’s dynamic leadership, the company boasted nearly $250 million in gross sales in 2018, its second year in business. Alongside co-CEO Eric Hutchinson, Ran oversees all aspects of the business with a deliberate concentration on operational efficiency, strategic partnerships, manufacturing and customer service to accelerate the company’s overall growth trajectory. As Resident continues to expand its portfolio of brands across the home goods category, he is laser-focused on talent acquisition and building a highly productive, diversified workforce.
Vice President of Operations
Craig Riggins is VP of Operations for Kenco Logistic Services, responsible for the strategic direction of the multi-client solutions division. Riggins joined Kenco in 2003 with responsibility for startups as the general manager of the Komatsu account. Since then he has supported operations in a business improvement capacity as corporate operations manager, leading the company-wide development, implementation and administration of Kenco’s proprietary LMS. Craig was then promoted to operations support manager with the Stryker network. He is responsible for all of Kenco’s operating contracts within the multi-client solutions network, encompassing 13 facilities, 65 customers, 250 associates and 2.2 million sf of warehouse space.
VP/GM, National Accounts
Robert is an experienced Vice President with a demonstrated history of working in the HVAC construction and services industry. He has proven leadership skills, coaching and resource development and a history of leading struggling business units to double digit profitable growth. Specifically within the HVAC/construction and service industry, he has specialized in enterprise building automation, public sector energy services, energy efficiency, project management, process improvement, sales management and business development.
Vice President of Operations
Matthew Ross is VP of Operations for Walker Edison, a Utah-based leader in ecommerce as a partner to the biggest names in the business. He is responsible for its supply planning, factory operations, transportation, distribution centers and strategic operating plans. Ross started in logistics in the early 1990s, and has experience with brick-and-mortar retail, supporting 1,000+ stores in his early days. He has worked in numerous multichannel networks to satisfy wholesale, retail and ecommerce within the same network of DCs. Most recently, he has run operations for pure ecommerce companies operating in several continents. He was formerly a director at Nike in its supply chain operations.
Donny Salazar is a seasoned entrepreneur and operations expert with more than 15 years’ experience leading and growing teams in the world's most innovative ecommerce businesses. Prior to launching MasonHub, he ran a successful consulting business advising LA-based retailers on scaling and growing their operations. Salazar was previously COO of omnichannel sneaker marketplace Flight Club, a resource and authority on the sneaker market. Before that he was SVP of operations at jewelry company Chloe+Isabel. Salazar was also a VP and an early team member at Gilt Groupe, responsible for scaling the supply chain to support hyper-level growth ($10M to $500M+ in four years).
John Santagate is the Vice President of Robotics at HighJump Software. In this role, John is responsible for defining and executing the autonomous mobile robot strategy for HighJump. Previously, he was a Research Director for Robotics at IDC where he provided market trends and forecasts for service robotics, business process evolution through the use of service robots and the integration of robotics into business processes and business IT architecture. John is also an adjunct instructor at the University of Massachusetts at Lowell in supply chain and logistics.
Henry E. Seaton has practiced transportation law for over 45 years with the Law Office of Seaton & Husk LP, representing motor carriers, brokers, forwarders and shippers. He represents several transportation trade associations with interest in this topic including the Air & Expedited Motor Carriers Association (AEMCA), The Expedite Alliance of North America (TEANA) and the American Home Furnishings Alliance/Specialized Furniture Group. He has been tracking the new ecommerce/home delivery paradigm topic for several years and is the author of a Journal of Transportation Management article on the topic in the fall of 2018.
Tom Shannon is a senior consultant for J6 Labs, a small boutique consulting firm where he leads the supply chain and logistics practice specializing in process improvement, cost reduction and building internal management teams. His areas of expertise include logistics and transportation, negotiations, operations management, project management, budget planning, best practices, industry benchmarking, inventory control and purchasing. Tom is skilled in helping clients achieve best-in-class status in supply chain strategy and operations. He has over 25 years of operations and consulting experience with companies of all sizes and across industry segments including consumer goods, industrial manufacturing, electronic equipment, motor vehicles and parts and wholesale distributors.
Meyar is a pioneer in web analytics for major brands including Staples, ESPN, Fox, Sony, Best Buy, Disney and CBS in the areas of personalization and real-time content optimization. He was co-founder and CEO of Certona, a leading provider of AI-powered personalization software for retailers and brands, which was acquired by Kibo in 2019. Before that Meyar was CMO and COO of web analytics leader WebSideStory (now part of Omniture/Adobe) and VP of Worldwide Marketing and Strategic Alliances for SuperNova. Certona’s predictive analytics experts focus on leveraging real-time behavioral targeting, optimization and adaptive personalization to generate revenue and increase conversion rates.
O.P. leads the Operations Technology Innovation team developing the next generation of FedEx’s shipment and operational visibility solutions using Artificial Intelligence, blockchain and the Internet of Things. Throughout his tenure he’s repeatedly leveraged technology into game-changing business value including the ubiquitous FedEx shipping label, the FedEx SameDay Bot, and the collaborative IoT platform, SenseAware®. With over 80 U.S. domestic and international patents, OP is a prolific innovator across a broad spectrum of technology areas including AI, machine vision, sensor technologies, IoT and robotics. He is a three-time recipient of FedEx’s most prestigious honor, the Five Star Award for demonstrating innovation, collaboration, efficiency and profitability.
David is CEO and co-founder of Happy Returns, a new service for shoppers and retailers that enables in-person returns of online purchases. Happy Returns is building a network of physical Return Bars where shoppers can return in person for an immediate refund, eliminating the hassle and wait of returns by the mail. Prior to Happy Returns, David was Chief Marketing Officer at REVOLVE, leading all online and offline marketing, branding, acquisition and business development. Earlier in his career, David led marketing and business development for HauteLook, a flash sale pioneer acquired by Nordstrom, and held senior roles at eBay Motors.
Jeff has 15 years of experience designing customized integrated facilities services solutions or clients across multiple industries and nearly six years with specific focus on retail distribution clients. Jeff understands the nuances, industry specific needs and criticality retail distribution clients face every day.
Neil Z. Stern is a senior partner of McMillan|Doolittle specializing in strategic planning and development of new retail concepts. Neil has developed strategies and new concepts for a diverse variety of world-class clients across retail. He is also recognized as a thought leader in retail, serving as editor of Retail Innovations, an annual global overview on retail trends and is a regular contributor to publications such as Forbes. Neil is the author of Winning At Retail and Greentailing and Other Revolutions in Retailing and is chairman of the Ebeltoft Group, a global alliance of leading retail consultancies.
David Sullivan is the Vice President of Professional Services for Shipware. Dave has over 20 years of experience in logistics and transportation with previous positions at Transportation Insight, BirdDog Solutions, APX Logistics and RR Donnelley Logistics. Prior to joining Shipware, he was an integral part of the consulting team at BirdDog (acquired by Transportation Insight in 2015) where he was able to help his clients achieve significant cost savings through contract, rate, mode and network optimization. Dave also has extensive experience in LTL contract and rate structure, parcel network design and contract negotiation.
An enthusiastic and dedicated professional, Joe Tillman is the founder of TSquared Logistics and COO for LogisticsTrainingCenter.com, which specializes in supply chain education and research. Joe has a keen interest in all things supply chain and uses his high-energy approach to life to author articles for industry publications, blog on supply chain topics and speak to industry groups. He also lead researcher for the influential annual benchmarking study, DC Measures. Previously Joe was a senior researcher for SCVisions, a distribution professional with Walmart logistics and a Union Pacific Railroad conductor. He is certified in transportation and logistics (CTL) and a SCOR professional (APICS).
Director, Supply Chain Planning and Order Management
Brandon Valderaz is the Director of Supply Chain Planning and Order Management at Finish Line|JD Sports. In his role he is responsible for leading planning and execution of omnichannel fulfillment, strategy and implementation of new fulfillment methods. In his role he works in tandem with leadership from IT, merchandising, store operations and digital operations to enhance the online customer experience. Finish Line fulfills online purchases via, store fulfillment, DC, in-store pickup, drop ship and in-store reservations. Brandon has held additional roles in store operations, IT and supply chain during his 10-year career at Finish Line.
Matt started his career bagging groceries during high school. He has since worked in store management, advertising, loyalty marketing, and now has the privilege of driving omnichannel commerce at SpartanNash.
Rebecca is the Director of Operations for P.volve, an exercise company that focuses on a high intensity/low impact method to strengthen and sculpt. Rebecca has been in charge of shipping P.volve’s equipment since they launched two years ago. Prior to that she was with P.volve’s sister company, Sharper Image, working in operations for four years.
Senior Vice President, Supply Chain and Operations
Willis Weirich is Senior Vice President Supply Chain and Operations for Neiman Marcus Group where he leads a team responsible for supporting the various brands within the organization’s portfolio. Willis joined Neiman Marcus Group in March 2016 as Vice President of Logistics and was appointed Senior Vice President in August 2017. His scope includes store operations, loss prevention, fulfillment, distribution and global logistics. Willis works in concert with the executive team to execute NMG’s strategic plan to create more meaningful customer experiences that drive growth and profitability. Prior to joining Neiman Marcus Group, Willis worked for Target Corp. where he directed both international and domestic logistics across multiple distribution networks. Willis has held additional roles in supply chain finance and operations during his career at Target and Airgas Inc.
Aaron has 20+ years of operations and customer experience leadership creating effective strategies supporting specialty retail, wholesale and ecommerce environments. He has a passion for solving complex large-scale, cross-functional projects balancing the latest innovative technologies with high-performance team principles and a practical approach to change management. Aaron has provided executive sponsorship for multiple greenfield and retrofit projects managing over $100 million in capital investment spend for eight companies including Build-A-Bear Workshop, Collective Brands Inc., Thirty-One Gifts, Stella & Dot and Luminess Air.
Kim Wren is the Director of Partnerships and eCommerce at SkuVault. Since 1998, she has been selling online, starting with anything vintage, odd or unique. In 2006, she took the family business online, growing it to more than $5 million per year. During the mid-2000s Kim was also very involved in seller education and the ecommerce seller community. She was a founding member of the Internet Merchants Association, a member of various eBay and PayPal panels and groups, and ran a couple of educational conferences. Today, she still sells part time and loves helping other sellers any way she can.