Michael Anderson is the CEO and Co-Founder of Etail Solutions, an ecommerce software platform that helps brands and internet retailers drive growth and profitability through automation and operational efficiency. As a software industry entrepreneur, Michael’s background includes extensive experience in ERP development, technology mergers and acquisitions.
Matt Barr is the Senior Director of Product Strategy for Ecommerce, Americas at Geodis. He is responsible for shaping and delivering ecommerce solutions to meet evolving customer demands around delivering a seamless online shopping experience to their end customers. In his 12 years at Geodis Matt has also served as Senior Director of Product Management, leading the enhancement and positioning of products and services across all lines of business, including warehousing, transportation and freight forwarding. Additionally, Matt has held positions there in sales operations, project management and financial analysis. He has also worked at multiple Fortune 500 companies in a variety of roles.
Gina Bernadet is the COO of Gardener’s Supply Company, a mission-driven, 100% employee-owned B Corporation with four brick-and-mortar retail locations, a robust ecommerce site and its own manufacturing facility. As COO, Gina oversees all aspects of company operations: Finance, inventory control, the customer contact center, the distribution center and manufacturing. Prior to her pivot to the COO role, she spent 10 years as VP of Direct Marketing, giving her a unique and balanced perspective on the business, which prides itself on using business as a force for good and making the world a better place through gardening.
Justin is the Global Project Management Director and Co-Founder of ProShip. He has deployed, designed or consulted on over 300 customer shipping solutions on four continents and designed shipping solutions executing more than 1.1 million labels a day. Justin has been on the IT side of shipping since 2001.
A serial entrepreneur with over 15 years of founding and scaling high-growth companies in ecommerce, Gareth focuses on helping brands manage and understand their data to increase sales. He has a history of achievement bridging high-growth innovation and startups to large corporations with venture capital and corporate funding, including successes in the U.S. and Europe and 15+ years of complex B2B sales leadership. Gareth has the ability to manage all types of clients and sales processes from startups through multi-billion Fortune 500 companies. He has earned over 40 business and leadership awards and was named to Deloitte’s Technology Fast 50 (2015 in Ireland).
Sam Davidson is the co-founder and CEO of Batch, a gift company that sources from small businesses all across the country to offer gifts with a sense of place. Since its founding in 2013, Batch has sold over 1 million small-business made items to its customers all over the world. During COVID-19, Batch shifted away from its brick-and-mortar store to focus entirely on corporate and ecommerce sales, doubling each in less than nine months.
Scott is head of MFC operations at AutoStore and an experienced practitioner in the online grocery space. He has 20+ years of hands-on experience and continues to be one of the thought leaders in the development of the channel. Scott spent 15 years on the executive team at Peapod and was instrumental in the evolution to its leading position in multiple markets. He held a variety of general management roles there, with particular emphasis on operations, supply chain, and merchandising. Prior to joining AutoStore in 2021, Scott provided consulting to retailers in all aspects of their ecommerce businesses, from road mapping to software deployment.
Steve DeNunzio is Director of Ohio State University’s Master of Business Logistics Engineering (MBLE) degree program, and a Senior Lecturer with the school’s Department of Marketing and Logistics. He previously served as Technical Program Manager for lululemon athletica. Before that Steve served as Senior Project Manager for Bob Evans Foods, and as a Project Manager at DSW Inc. He is a member of the Project Management Institute (PMI), the American Society for the Advancement of Project Management (ASAPM), the Warehousing Education and Research Council (WERC), the Council of Supply Chain Management Professionals (CSCMP), the American Society for Quality (ASQ) and APICS.
With an extensive background in transportation contract negotiations, Mike Erickson, President and Founder of AFMS, has been involved in the transportation industry for nearly three decades. Mike founded AFMS in 1992 after spending many years with Airborne Express as one of its top district managers. He has overseen the growth of AFMS to a nationally recognized logistics consulting organization, with offices in key cities throughout the U.S. and Europe.
Gary has over 15 years of experience in ecommerce in various positions, tackling operational and strategic problems of ecommerce retailers. He co-founded StoreAutomator, a provider of ecommerce automation software to help multichannel brands grow online with better product data, listing and order management across every touchpoint from website to warehouse floor.
Rob heads up the Max Warehouse team. With a unique array of distributors serving up over 1.2M SKUs, Max Warehouse serves residential and commercial clients across multiple marketplaces including its own Maxwarehouse.com site. With 30% annual growth rates historically and looking forward, the Max team leverages the best technologies and partners to continue its growth.
Drew Forte is Senior Director, Strategic Account Sales for Swisslog's ecommerce/retail group. He brings more than 25 years of supply chain and material handling industry experience to the role, having served in senior leadership positions for material handling systems suppliers as well as consulting and systems integration firms. Drew's vast experience includes designing machines, processes and systems, as well as implementing ASRS, order fulfillment and manufacturing systems. He has worked with some of the world’s fastest growing retail and grocery companies to help determine and implement their automation strategies. Drew is an active member of a number of industry groups, including WERC and CSCMP.
Patrick Gill is a co-founder and CEO of eCommerce Outdoors and has over 24 years of business experience in ecommerce, retail and marketing management with a range of startups, established businesses and nonprofits. Beginning with one online storefront in 1997, TackleDirect has evolved into an international multi-brand and multichannel specialty retailer that has ranked among top ecommerce companies for several years and is in a growing number of outdoor niches. It operates multiple online stores and marketplaces, two physical stores and has sold outdoor gear to customers in 190 countries. Previously, Patrick held internet and marketing management positions with several successful startups and consulted with Fortune 100 companies.
Chris Groseclose has been with Crutchfield Corp. since 2005, running its order fulfillment operations. Crutchfield, which was founded in 1974, is one of the nation’s leading catalog and ecommerce retailers of consumer electronics. Before that, Chris was VP of operations for Shenandoah Growers, focusing on their fresh-cut culinary herb production and distribution business. He also held various operations leadership positions in the U.S. and Japan for Gateway Computer.
John has been connecting brands and retailers with innovative technology for over 25 years. This includes decision support software and analytics at IRI, personalized marketing at Concept Shopping, wireless shipment monitoring for perishable goods at Locus Traxx, shopper research using virtual stores at Kantar Consulting and now robotics and automation to support profitable grocery ecommerce order fulfillment at Alert Innovation.
Scott Hennie is a veteran material handling systems integrator. He has worked with clients throughout the U.S. for more than 30 years designing and implementing automation, material handling and storage systems. Hennie and his firm work with clients to develop solutions for their order fulfillment operations goals, strategies and challenges. Solutions have been developed for “greenfield” facilities, existing operation expansions and retrofits, from concept design through project execution and management. Tools implemented include WMS, AS/RS, conveyors and sortation systems, static storage systems and warehouse controls software. Hennie served on the MHEDA board of directors from 2007-2017 and as president in 2014.
Matt is the Co-Founder of Second Marathon, an advisory practice he founded in 2017 as a way to support emerging and high-growth ecommerce startups solve the same complex supply chain challenges he faced as Head of Operations at Birchbox, Rent the Runway and Shyp. Second Marathon has supported the operations at such startups including Away, Haus, Barkbox, Milk Bar, Open Farm and many others. Matt has spent his career building, scaling, and managing complex ecommerce supply chain operations. He began his operations career in New York as part of the founding teams at Rent the Runway and Birchbox where he led logistics operations.
Mark Irvin is responsible for Best Buy’s strategy for creating and sustaining an inclusive work environment for its 125,000 employees, overseeing all programs aimed at attracting, retaining and growing diverse talent and perspectives. Mark has spent most of his 30-year career in supply chain leadership but has always had a passion for people and leadership development, dating back to his time as a captain in the U.S. Army. Most recently, Mark served as Best Buy’s SVP of supply chain, overseeing all of the company’s distribution centers. He was instrumental in realigning its supply chain structure to drive innovation and efficiency, resulting in exceptional customer experiences. Prior to joining Best Buy in 2013, Mark held a variety of supply chain leadership roles at Target for 11 years.
Lori is EVP of Operations at Hims & Hers, a personal wellness startup for men. Prior to Hims & Hers, she was VP of Operations for Dollar Shave Club, where she oversaw warehouse operations and fulfillment, focusing on the build out of fulfillment and development of all aspects of warehouse operations. Her knowledge base was instrumental in the design and startup of the company’s first in-house fulfillment warehouse in Torrance, CA. Lori has also provided continuous support of processes, staff and best practices with Newgistics fulfillment in Hebron, KY. Before that, Lori was a director of operations for Netflix focusing on the growth of business, warehouse operations, transportation and consolidation.
Deanna is a Client Partner and the Client Success Director at enVista, focusing on bringing supply chain solutions to major clients in retail and ecommerce. Previously she was at FedEx for over 20 years where she was a managing consultant in its Customer Solutions’ Design & Implementation global team focused on retail and ecommerce. Deanna worked with FedEx’s marketing team to bring new services to market and facilitated an Ecommerce Executive Customer Advisory Board. Before that FedEx Deanna spent nine years in international business, software globalization and localization with major corporations including AT&T and small consulting firms.
John Kinsella is a 30+ year executive and advisor to high-profile retailers in creating differentiated customer experiences, omnichannel retail management, strength-based strategic execution and facilitating organizational change. John has held executive-level positions at Lowe’s Home Improvement, Urban Outfitters, Williams-Sonoma and Smith & Hawken. He has also consulted with over 80 brands and omnichannel retailers. As a senior executive or advisor, John has succeeded in creating customer-centric strategies for brands to increase customer loyalty and drive sustainable growth. He combines strategy development with omnichannel retail knowledge and industry best practices to ensure practical, effective solutions that incorporate the organization, processes and enhanced technology.
Since August 2017 Katie has been Vice President of Operations for Vermont Teddy Bear, returning to the company she worked with for 16 years. Prior to that, she was COO at Commando, where she oversaw everything from R&D and production to distribution, IT and accounting. Katie joined Vermont Teddy Bear in 1997 as retail and tour manager, rising to VP of Operations in 2003 and to COO in 2010. In that role she managed the Global Sourcing team, responsible for developing, producing and importing apparel for sister company Pajamagram; a 150-seat contact center and a 120,000-square-foot final assembly and distribution center.
Tim Marker has 30 years of experience in transportation and 27 years as an Account Manager with FedEx. He held several positions including field sales, major sales, worldwide sales and specialty sales (private equity). Tim understands this space very well and is entirely familiar with FedEx, UPS, DHL and niche regional carrier pricing strategies and agreements.
Senior Director, International Logistics and Fulfillment
Israel has been with Burton for 14 years and is the Senior Director of Operations. He oversees the company’s supply chain from origin through final mile, and is actively engaged in its transition and strategy shift to service its growing direct-to-customer (DTC) channel. Additionally, Israel has extensive experience in APAC, especially mainland China. His tenure has included a 3.5-year expat assignment setting up a WFOE (aka Burton China) in Beijing.
Michael S. Miller is the Deputy Director of the Engineering, Test & Evaluation Division at Virginia Tech Applied Research Corporation (VT-ARC) where he leads the development of applied research projects in the areas of aerospace, defense, wireless communications, 4G/5G applications, unmanned platforms, autonomous systems and cyber security. Prior to joining VT-ARC, Michael was the Director of Operations for a midsized defense contracting company. He also spent six years as a Senior Advisor on the Secretary of Defense’s ISR Task Force, where he provided oversight in advancing and accelerating the development of over $900M in innovative capabilities for global military operations.
Mike has worked in journalism and communications for more than 30 years. In his current role at Multichannel Merchant he is responsible for producing and managing editorial content across website, e-letters, reports, webinars and podcasts covering all aspects of ecommerce. As lead programmer for Ecommerce Operations Summit he is also responsible for all aspects of the event’s agenda, including speaker recruitment. Prior to MCM he was a public relations senior account executive working with clients in marketing and advertising services. Mike has also worked as a media relations consultant for a startup nonprofit concert promoter, a research analyst covering corporate training and a daily newspaper reporter on a variety of city beats.
Michael Pakula is the CEO of BoxC, a global logistics startup that simplifies the complexity of international parcel shipping, as well as bringing together logistics and compliance resources from around the world into a single platform. Michael’s experience covers international logistics, retail, both online and bricks, and mortar as well as product sourcing. He has extensive business and operational experience in China, Hong Kong and Asia in general and has been involved in DTC shipping from the country of manufacture for over 10 years, including fulfillment in China and Hong Kong.
Kate is a co-founder of Beauty Bridge, a leading multichannel marketplace for prestige beauty, and an industrial and operations research engineer turned entrepreneur. She previously worked in R&D and operations research with several international companies including Honda, Hamamatsu Japan, Bayer Leverkusen, EGAT (Electrical Generating Authority of Thailand), Pfizer and Purdue Pharma. She has more than 15 years experience specializing in operations, business and data analytics strategy, brand relations, buying, marketing and technology in omnichannel retail.
Chris Richter is the founder and CEO of FloorFound, which is focused on bringing new levels of sustainability and reuse to the oversized ecommerce space through its industry-leading circular commerce platform. He has spent 25 years in technology including key go-to-market roles with leading enterprise SaaS businesses Bazaarvoice, Edgecase (aquired by GroupBy, Inc.) and Convey, where he was VP Revenue. Chris was also founder and CEO of Socialware (aquired by ProofPoint), a leader in social media compliance and auditing. Chris has a deep background in retail/ecommerce and operations and has been passionately building companies and teams over the course of his career.
As Chief Operating Officer, Laura Ritchey leads Radial’s business units: customer care, fulfillment, transportation and omnichannel as well as the operational excellence function. She is responsible for executing and implementing Radial’s day-to-day operational plans with a strategic mindset and client-centric focus. Laura has more than 20 years of experience leading retail, manufacturing, distribution and business operations with a successful track record of steering strategic initiatives resulting in business process enhancements. She previously held the COO position at Centric Brands, FullBeauty Brands and served in senior leadership and executive operations roles at L Brands.
Michael Ryan has an extensive background in the small parcel business and global supply chain arena. He has held executive positions with DHL Express, GENCO/FedEx and Visible Supply Chain Services. Michael has worked with many global organizations in developing integrated small parcel shipping programs and complex supply chain solutions. He also has worked with many SMBs in developing parcel optimization solutions for organizations that don’t have the resources or buying power of enterprise shippers. Michael has a passion for developing parcel solutions that meet or exceed a shipper’s customer delivery expectations at a competitive cost.
Sender Shamiss is the co-founder and CEO of goTRG, a global returns management platform that helps retailers and manufacturers mitigate financial and environmental waste from returns. goTRG connects technology with supply chain and recommerce opportunities and intelligently dispositions returned or overstock inventory to its most profitable path. He is a lifelong entrepreneur, and since the 1990s has built multiple successful companies in the space of ecommerce and supply chain.
EVP, Operations, Supply Chain and Emerging Markets
Mike is responsible for ensuring that Balsam Brands shipments get to their destinations around the world, whether a warehouse or a customer’s home. He has had multiple careers all relating to operations, from flying things that go fast, to running a manufacturing startup to his current role at Balsam.
Associate Director, Virginia Modeling, Analysis and Simulation Center (VMASC)
Sachin Shetty is an Associate Director in the Virginia Modeling, Analysis and Simulation Center and holds a joint appointment as an Associate Professor with the Department of Computational Modeling and Simulation Engineering at Old Dominion University. Previously, Sachin was an Associate Professor of Electrical and Computer Engineering at Tennessee State University. His research interests lie at the intersection of computer networking, network security and machine learning. Within the last 10 years, Sachin completed many large-scale projects with multiple collaborators and institutions and served as the PI/Co-PI on various grants and contracts totaling more than $16 million, funded by various military and federal government departments and private businesses.
Nate Skiver has 18 years of retail supply chain and ecommerce experience, with a focus on parcel transportation management. He is the founder of LPF Spend Management, a consultancy that helps ecommerce companies compete on shipping. Previously Nate was Senior Manager, Parcel Network Design with Gap Inc. He was also Director of Logistics for Stella & Dot, leading its North American outbound transportation, global inbound transportation and trade compliance. Prior to that, Nate held various roles at Abercrombie & Fitch managing its global parcel transportation and order fulfillment operations.
Andrew is an expert in global small parcel freight negotiation. During Andrew's tenure with UPS as a sales manager, his strategic negotiating skills resulted in over $100 million in new business. He was consistently ranked in the top 5% of sales performance and repeatedly achieved the Chairman’s Circle Award. As a Managing Director at AFMS Logistics Management Group, Andrew has utilized his experience to recapture tens of millions in freight expenses for his clients. His results are not limited to savings as they cover a wide gamut of supply chain initiatives, including customs compliance, invoice auditing, strategic sourcing, contract implementation, global logistics management and more.
Douglas Smith is a multifaceted supply chain and operations executive with over 30 years’ experience in a wide range of industries including military, retail, ecommerce, manufacturing and repair support. He has used his experience to improve operations at companies such as PetSmart, Guitar Center and Sony Electronics. At Boot Barn, Doug leads the logistics, operations and customer experience groups. He builds teams that focus on exceeding customer expectations while reducing costs through innovative process improvement. In addition to supply chain, Doug also has worked in inventory planning, strategic business development and system integration project management. He is also involved with industry organizations and speaks at various supply chain events annually.
Kara Soulia is responsible for all aspects of customer service and distribution at The Vermont Country Store, as well as the company’s bakery and operations center facility. The operations center services all the company’s direct-to-consumer order fulfillment (catalog and web) and provides inventory restocking for its retail business. Kara began her career in the hospitality industry, and joined The Vermont Country Store fulfillment team in 2000, serving in a variety of management roles within operations throughout her tenure.
Matt Troy has more than 35 years of experience growing and leading iconic national and international brands, launching innovative startups and consulting with fast-growing companies and nonprofits to help them focus and succeed. With a unique blend of problem-solving creativity and attention to detail, Matt’s passion for new challenges and opportunities drives innovative and strategic utilization of owned resources and scalable third-party partners in retail, ecommerce, DTC, B2B, IT, marketing, contact centers, and manufacturing/distribution/fulfillment operations.
Aaron is the SVP of Operations and Corporate Development at Floyd, a direct-to-consumer furniture brand based in Detroit and focused on creating products of lasting quality for how people live today. He is responsible for all supply chain activity from sourcing through last mile delivery, as well as customer experience and business operations. Aaron previously worked as a management consultant for BCG where he advised clients in the automotive/mobility, consumer goods, and public sectors. Prior to BCG, Aaron served as an officer in the U.S. Navy for nearly a decade, which included several combat deployments as an aviator and a staff tour at the Pentagon.
Rick Watson founded RMW Commerce Consulting after spending 20+ years as a technology entrepreneur and operator exclusively in the ecommerce industry with companies like ChannelAdvisor, BarnesandNoble.com, Merchantry and Pitney Bowes. Watson’s work today is centered on supporting investors and management teams incubating and growing direct-to-consumer businesses. Most recently, in partnership with WHP Global, Rick was a critical resource in architecting the WHP+ platform, a new turnkey direct-to-consumer digital ecommerce platform that powers AnneKlein.com and JosephAbboud.com.
SVP, Ecommerce, Omnichannel and Master Data Management
Letitia Webster is the SVP of Ecommerce, Omnichannel and Master Data Management for Tractor Supply, responsible for building a seamless omnichannel customer experience. She joined the company in 2014 as the Divisional Merchandise Manager for Omnichannel, moving up to VP of Omnichannel in March 2015. Previously Letitia spent 27 years at Sears Holdings Corp., most recently as Senior Director and General Manager of Online. She has been recognized as one of the “Women Changing the Retail World” as well as one of the “Top Women in Retail Tech.” With over 1,900 stores across 49 states, an ecommerce website at TractorSupply.com and annual sales of $10.62 billion, Tractor Supply Company is the largest rural lifestyle retailer in the United States.
Brittany Whitenack is the CEO and founder of Antique Candle Co. Over a period of seven years, she has grown the business, which manufactures and sells farmhouse soy candles, from $200 worth of candle-making supplies to a thriving operation employing 70+ and annual revenue of $10M. Brittany is active in community revitalization and local nonprofits, and her alma mater is Purdue University, where she speaks to various groups about entrepreneurship and management.
Ryan Zelnis is a supply chain strategy consulting manager at Blue Horseshoe with 10 years of experience helping businesses meet their complex logistic and supply chain needs. He leverages industry best practices and the latest trends in automation and technology to guide clients through process improvement, greenfield/brownfield facility design and material handling equipment concepting and implementation.